The owner is the friendliest guy ever and very helpful and knowlegable.
Great values to be found on gently used items along with plenty of new merchandise. The owners are friendly and allow you to try out items in the store to ensure you select the best available. Many musicians frequent this location because the store meets their needs.
Nice guy owns the place, pays fairly for trade ins, and usually has some nice pieces and some good affordable stuff. Whish he had more of an inventory.
Jack West is always prompt and courteous, and aims to please. Affordable prices, and always an interesting selection of instruments.
Been dealing with Jack and Mary for years. Allways honest and reputable and willing to reward loyalty unlike the big corporate stores. Between Jackson Music and The guitar factory, there isnt a reason anyone should go elsewhere. I will always Support small business's and average American families