High-end hotel in Old Greenwich between I-95 exits 5 and 6. Large natural atrium with a bar and restaurant. Large amount of meeting space, good sized rooms and fitness center. Both valet and self parking (sometimes free). Constructed out of the old Condé Nast printing press retaining the original staircase, so also a nice historical perspective.
Was in New York for work and needed a hotel where I could park my tractor trailer while staying there. It is a little tight, but if you are a good driver, there is no real issue. I had my dog with me and she was received very well by the staff, who were courteous and friendly. The only complaint I would have is that I sat at the restaurant downstairs for a half an hour without being served, so I just returned to my room and paid a little more for room service, which was very prompt. The food was also delicious.
A fine place to stay but I was very disappointed with the front desk as we tried to check in. We arrived quite early after a long flight and inquired about possible early openings. We were asked to leave and call at 9:30 which we did. We called and were then told perhaps 11:30. They promised to call us if a room became available. As it turns out, we did not get a room until 3:00pm - normal check-in time. We later found out that other guests were able to check-in before 11:30 We were never called. Moral of the story: be pushy and/or rude and you might get what you want, be nice and you will likely be ignored. Not my type of place!
We booked a room the night before when we knew we needed to break up our trip. Super fancy! Steven met us as we parked our car, I'm not used to that caliber of service. Nice clean room. I just wish they had been more clear about the restaurants in the main atrium level. We ended up eating the more expensive high end restaurant when we wanted lighter fare.
Beautiful indoor atrium at the center of the hotel. Highly recommend getting a room that overlooks it. We got some appetizers and drinks at the bar. The chicken wings were amazing. Very peaceful setting with the running water of the indoor stream.
Hotel itself was great. However, their housekeeping team isn't to be trusted.
I called 30 minutes after I left the hotel (5am) because I left this sign for my son in my room accidently. When housekeeping called me back at 11am, they could find this 1ft by 4ft sign which was laying flat next the t.v. I find it hard to believe this wasn't found as it cannot grow legs and disappear on its own. Rather it was torn apart and thrown away because your housekeeping doesn't care about the guests. I never got a call back or anything to tell me what was the end result.
Be wary to let housekeeping into your room you may lose your belongings
Also, the ceiling in the bathrooms had mold. No ventilation for the humidity to escape, which is not a smart bathroom design.
The Hyatt Regency Greenwich's accommodations are astonishing. The main atrium is gorgeous and the gazebo bar and lounge are sights to behold, nestled into their own indoor gardenscape compete with a running steam. The rooms are clean, spacious, and modern. My stay was short, but quite pleasant.
Nice and clean hotel with friendly staff.
Enjoyed the buffet breakfast and dinner there as well.
Tyson (General Manager of the hotel) has been also very caring and proactively followed up with me of my experience at the hotel. My room was a bit noisy due to being too close to the lobby and restaurants and he helped with transferring me to a quieter room fast (Thanks again Tyson!).
All in all, happy with the experience👌👍
I got a great deal on trip advisor for my last minute room. The hotel is beautiful and the staff is very friendly! Wonderful stay
Beautiful hotel. Rooms are spacious and very comfortable however they do not offer coffee at all until 6am. Front desk verified that fact. That is ridiculous!!! The mini fridge in my room didn't work. Unfortunately, I did not realize this until this morning when I went to eat my leftovers and all my food was spoiled. If I wouldn't have spent over 100 bucks on my meal last night I wouldn't be so upset with all of my food going bad. Very disappointing stay to say the least.
This is an exceptional hotel. The building, rooms, restaurants are all beautiful and extremely well maintained. But what sets this hotel apart is the management and staff. It's hard to believe the level of personal service that is part of everything they do. I have two young children and a we have stayed here many times over the years. They remember our names, and we have built personal friendships with many of the staff. In all our travels this is the only place my children refer to as "our hotel". This is the only review I have ever felt compelled to write for a hotel and I hope you will enjoy it as much as we do.
This hotel is very beautiful - the lobby, the rooms, and the exterior are all very nice. The staff is friendly and courteous. I've stayed here a few times over the past couple years and the main issue or thing to be aware of is that housekeeping doesn't always service your room. Out of the four times I've stayed here, twice I've had to call down to request housekeeping because they never came. That said, it is in a great spot and is otherwise nice so we keep coming back anyway. My recommendation is to not use the do not disturb signs and call the desk when you leave the room to let them know you won't be in the room so it would be a good time for housekeeping to come if you want your room serviced during your stay.