The desk employee was exceedingly friendly, the room was clean and nice and the complimentary breakfast was wonderful as well. All around a great experience.
The hotel itself was fine. However, when I was double charged for the pet fee, I had to deal with a very rude individual at the hotel who told me that the pending charge on my card was actually a credit, and then she hung up on me. I ended up disputing the charge at my bank because no one at the hotel could explain to me why this alleged “credit” was showing up as a charge on my account. Probably won’t stay here again as they can’t seem to get their billing straight, and then you get talked down to and hung up on when you call to tell them that they double billed you.
Exceptionally great hotel. Very effectiveness staff, able to check in guests quickly. Sufficient parking at any time and in a decent location for food options. The breakfast is above and beyond and the small bar area is very comfortable. Quiet rooms, and good housekeeping service. No complaints at all. First rate hotel.
Overall stay was good. Pillows and bed made for the best sleep in a long g while. Breakfast wasn't very good.
My feelings were mixed. The room felt really cramped. There was something about it that made it feel outdated.
We were 4 in the room. That could have been part of the issue.
The complimentary breakfast had a nice selection. The staff was accommodating and pleasant.
Nothing fancy. Safe and comfortable.
Nice hotel,great breakfast, great location! The room we have is a standard room and it is very spacious. The hotel has a nice lobby area and a free breakfast with a variety of hot and cold foods. There is 24 counter food if you need it. We had a service need in our room (clogged commode) and they were up to fix it within 5 minutes. My only complaint is that the front desk service seems to vary greatly depending upon who is on staff. I would definitely go back!
I have stayed here for about 3 weeks now for work and the staff has been super friendly! I was actually impressed with their breakfast and the variety. Looks like the hotel has been recently remodeled and is gorgeous. Nicely done! House keeping always went he extra mile for me. They didn't give me my points on my rewards account so I'm still trying to work that out but the rest was great!
It's a Hyatt! Clean rooms and courteous staff. Rooms are quite large with a comfortable sitting room.
Very nice and comfy hotel. Would not recommend if you need reliable internet or anything above dial up speeds to be honest. The 3 times I have come here, the wifi was extremely slow.
Location and amenities were great. Staff at front counter and main office weren't as attentive as I would have assumed. Phone kept ringing over and over at the reception counter without answer and front office mgr was in their office, could clearly hear the phone but made no attempt to answer or get someone who would.
Staff was courteous and checked me in within 5 minutes! Staff was a bunch of laughs even though they ran out of vermouth for a dirty martini. The bathrooms are extremely small. Can barely close the door. Check out was seemless and quick as well.
We stopped here during our road trip and it was a very nice & clean hotel. The king size room was huge and had a sitting area with a couch as well. The bathroom was small compared to other hotels we stayed at. Overall, we had a great stay and had a good experience at Hyatt Place.