My AC compressor stopped working and I suspected the capacitor was shot. I called Hutchinson out to diagnose the problem and repair it. They came the same day, which was a great start. It was $89 for the service call plus $25 fuel surcharge. I told the tech what I suspected and he confirmed it after a 2 minute test. The tech then told me it would be $660 to replace the capacitor. I was shocked, and asked why it was so much to replace a $20 part. He said he had no control over what the company charges. I asked again how they could charge such an unconscionable amount. He said it was because of the expertise required. I sent him packing and ordered the part from Amazon for $18, and it was delivered the next day. I installed it myself in 10 minutes after watching a short video on YouTube. The only expertise required it to make sure you discharge the capacitor before handling it. That requires you to short the connections on the capacitor together with a screwdriver. No more calls to Hutchinson for me. These guys are a rip-off.
Have used them and the company they bought to service mini-split system for more than ten years and found them mostly responsive and competent. This week, when I called for service, they first hadn't heard of me and then said they didn't service mini-split systems. After explaining prior years of service they made an appointment (grudgingly) only to cancel two days later with the mantra "we don't do mini-split service.
Byran initially came out to our home to install a Halo ultraviolet replacement bulb, but also assisted me with some questions I had on my thermostat. He took the time to make sure our system was setup for two-stage as I had to reset our thermostat a few weeks ago, and accidentally selected one-stage. Byran was able to get us back on track. Thanks, Byran!
Bryon, Thanks for the on time professional service. Also thanks for the air filter system recommendation and super fast installation of the unit. Now I don’t have to worry about mold, mites, dust or bacteria forming in our ventilation system. Thanks for a job well done and for answering all my questions.
Monday. realized our heater not working. Called Hutchinson. Said tech would be out the next day . Tuesday. Adam H came out to our house to check on our heater which was not working. He checked out the heater and he said we needed a new blower motor and a new inducer motor and was ordering the parts for us. Wednesday. So far we have not heard if the parts came in or not and our heater is still not working. i realize that the parts may take some time to come in so we went to Lowes and bought a space heater last night to keep us warm at least in one room. Thursday called Hutchinson to check on when parts would come in. Hopefully the parts come in soon and our heater will be repaired. They said our parts should come in tomorrow. Our heater parts came in Friday so Adam came out on Saturday morning and installed the new parts. Now our heater is working. Adam did a nice job fixing our heater.