tried to make a payment for my daughter-in-law while her & my son were on their honeymoon, 6 times I was put on hold for over 45 minutes!!!!!! finally I had to take off work & drive down to the wetmore location. they were less than friendly & helpful, so now the payment is late. I don't have an account & frankly will never do business with them ever again. they act like it is my privilege to be in their bank, instead of being their privilege to serve me. this is not how they used to be years ago. WHAT HAPPENED?
Needed a paper notorized but didn't have an account and they were almost closing but the woman at the front desk had no problem helping.
Very friendly tellers.
Staff is an absolute joke and don't care about customers. They treat you like your some kind of scum bag, I had checks go missing and was worried my account was going to be stolen from and instead of helping me through it they basically humiliated me and made me feel like I was trying to scam them, than they wanted to charge me $30 per check missing..i closed my account and now went to another credit union. Its hard to find good customer service these days!! So no wonder people want to do business with machines instead lol
The staff was rude and condescending. They are completely insensitive to the needs of disabled people. Two different staff people stated how "it was so easy just to write a letter and drop it in the mail". This is not always true. I will never do business with them again.
Cannot reach a person who can actually help you!
Tried to open an account here and they wouldn't do it because my name legally changed and they wouldn't accept the court papers. Will never go back
Horrible experience terrible customer service rude & inconsidrate better training is needed
I've been banking with Hughes for nearly my entire life, and they've always been wonderful to work with!
Used to have good call in service and the lady at the front was awesome but I moved away from Tucson. They started 24 hour call center. Call center cannot do common actions (reset online passwords, temporary raise atm limits). Now almost all calls goto call center (that can do very little) after 10 min wait on phone. Taking my money and business elsewhere.