About
Location :
Added by Jopie, at 08 July 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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12 December 2017
Horrible service at reception OK rooms
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22 November 2017
This experience was perfectly quiet staff were prompt and polite. Free breakfast/tv in the morning is always a good thing too. The room was also great, was happy the whole time. Very satisfied
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19 October 2017
One star or less. No cameras, broken locks on outside doors. Broken locks might be forgivable if.and only if, they locked rather than let anyone in.
On the positive side, they have a working table top Ms. Packman. I do not know if it is still there because nobody moved it.
I paid for the room with points I want them back.response / report this review -
15 October 2017
If I could give it zero I would. Horribly rude staff - waited over an hour and twenty minutes for a shuttle (a group of us- 10 people, strangers, all waiting) - shuttle never came. We gave up.
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17 September 2017
This place had broken air conditioning in all 3 rooms they put me. The shower curtain rods hanging out of the walls. Pitiful sad place for working people trying to get some comfort from the road.
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04 September 2017
It's good value for the price. The breakfast was less than great, tv and channel selection was subpar but if you don't plan to spend much time in the room, go for it. The only positive was the price.
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21 August 2017
The people at the front desk were wonderful and helpful. The room was another story, very slow cooling ac that maybe got the room to 78 degrees running all night on Max power. And the worst TV channel selection ever. Only 1 clear channel and that was the cartoon Network
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16 July 2017
I wouldn't rent this hotel to Brookfield Zoo.🙅The rooms unsanitary/outdated & the hallways look the projects. I waited 20 minutes before I was check in.Secondly my husband had a difficult I'm unlocking room 117. As we entered the room, there was a pungent odor coming from the carpet. I had to ask the overnight worker for carpet deodorizer because it smelled like dirty clothes and foot fungus. She apologized and said that the manager was working on improving the hotel and that they are always overbooked. The employees need to take customer service training & business ethics because the way that the customers who are keeping them in business, are getting treated is not right and I refuse to waste my time or money again on such a low quality Hotel. I recommend that previous customers contact WGN Channel 9 news station so that it can be publicly known about what they're doing since they refuse to accommodate their customers business is more than just money, without the customers your organization would not be able to thrive. I hope and pray that God bring a miracle to this place because it's definitely needed
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02 July 2017
The location is inconvenient, it is set behind another building and very difficult to find for taxi and rideshare drivers. Front staff was very rude when checking us in, and ran our card three times without asking, locking us out of our account. We also requested a room with a fridge and microwave, but did not receive one. The room is mediocre, not very visually appealing. Peeling wallpaper, a few bugs, etc. Continental breakfast is a smaller variety, but satisfactory. There doesn't seem to be concierge service. The elevator is almost too small to fit yourself and luggage. Overall not the worst place, but definitely would stay elsewhere.
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20 April 2017
Air conditioner not working in room, dirty carpet and very outdated. Was charged a safe fee, spoke to front desk about it, she said it'd come off. The charge never was removed from my credit card.
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24 March 2017
Lied about price on the phone. Oh and bagels, a loaf of bread and a toaster is NOT breakfast. It would also be nice if the toilet was properly mounted to the floor.
Staff was nice, but not at all impressed with management.response / report this review -
27 January 2017
Place is a dump. The room door had obviously been kicked in and didn't have any secondary locking mechanism. The furniture had sticky stuff on it. There were ants. The heating/cooling unit was in pieces. Not a single plug for either my cell phone or laptop without moving a heavy piece of furniture. It is also nowhere near Ohare.
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14 October 2016
The door to get into my room had to be manhandled to get it open. The rubber tub stopper had mold on it. The toilet wasn't clean. The bed was nice, but the blanket wasn't much and the mattress pad was dirty. There were no open electric plugs, the front desk workers were nice but unorganized. The breakfast was not worth eating, all of the food looked old. I paid 46 a night, but it should have been 25-35 a night.
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15 July 2016
Long line to be checked in. Multiple card-keys didn't work. And multiple room changes. The A/C didn't work very well.
Your front desk really needs extra help!
The manager was really good, despite all the pressure he was under. He held it together.
If the rest of the management could keep the hotel in order as he kept his composure, then the hotel would do very wellresponse / report this review
