Hiuse O Thunder !! Best Harley Davidson Dealership with best service ever . You gotta check these guys out !! Game changers ..
I got my 2015 flh tkl ultra limited today,the staff was great! Everyone made me feel welcome and valued as a customer they worked with me on the numbers and i couldnt be happier.shout to #HOUSE OF THUNDER.
I go to them for all my Harley needs. These guys are awesome and treat you like family.
Great place to get that bike you want. And the people are great.
I was rear ended on the freeway while moving in traffic at around 50, result, went down and will never forget that sound of my ride sliding down the asphalt!!! I got an appraisal from the ins company on visible damage, then took it to House of Thunder for a final and more detailed inspection, "WHAT I EXPECTED" was to have a professional check the bike for all the crappy things that happen to them when they do go down and what it will take to make it safe to operate again and to pre crash condition as much as possible. "WHAT I HAVE GOTTEN SO FAR" When i took the bike i also took a copy of the insurance estimate as well as notes i made of things that were missed and left those with them, I waited for an E-mail from them on their final inspection expecting to see additional things that were found when the bike was taken apart enough to see damage not visible with just a walk around. what I got was something that could not have taken more than 15 min to come up with!!??? fenders and support brackets sums up most of their inspection??? when even the insurance companies basic report was 3 pages long with damaged parts! The shop did not even mention the broken rear brake pedal and so on!!! So I went down there to figure out what the heck are they doing??? I find out the paperwork I brought the first time was gone and I was accused of never bringing it even though they somehow have the claim # and all other information that was on those papers except for the insurance company's parts damaged list???? So I had to give them another copy all the while arguing with me about it and that they never loose paperwork!!! bottom line, the inspection they did even if i did not have an inspection done prior to going there, they did such a horrible job that my SAFTEY as a rider on a bike clearly not safe to ride was not even a thought or checked on the bike. I am going to go pay them for the appraisal they did cause I have no choice, then I'm taking my bike "that has not been touched" and will never do business with them again. My friends and Harley owners are surprised at this mess and will do their business elsewhere too. This sucks!!!
The staff were great, especially the little (short) lady. She was an awesome person, even got taken in the back and got to sit on her custom bike. She had great life stories as well. The store was nice and clean and top shelf ptoducts.
Family experience
Awesome employees, all of them are friendly.
Good deals and easy financing.
Its been over a month, I been there 4 times for different reason, I can tell everyone is awesome there, they go above and beyond to take care of their customers or as they call you family!
Just pure exceptional!
(I am in customer service myself, with 12 years of experience and this is one of the kind experience I had)
Super impressed with this dealership. Laura from sales was very attentive and allowed us to also browse the showroom floor. I took a demo ride with Daryl on a 2017 Road King Special and felt safe taking it out & liked the route we took. Everyone we worked with was great, top notch HD dealership!
Bought a bike here. Great people.
I've been very happy with all the work that's been done to my 2006 RG came in for a body repair, ended up upgrading my stereo,adding my DayMaker, A set of bars, a seat, Progressive suspension, new tires, and a complete service. I want to thank Shawn and Henry for all their help!! I would definitely recommend House of Thunder for your service needs, or if you're looking for that great new bike they've won my business.
Went to buy a Harley at this store.
The manager asked my wife & I if we had ever had credit problems.
We told him I had cancer chemo & surgeries & had gotten behind but was recovering & catching up.
He said we shouldn't waste his time.
Said we could never qualify.
Went to another Harley store.
They checked our credit & said our credit was fine.
We took a new Harley home.
How much money is lost at businesses every year because of rude stuck up employees?
Why do owners pay bad folks at their companies to look so satisfied as they push paying customers out the door feeling so abused that they will never return.
How much does it lower their net each time they succeed in their efforts to lower their customers opinions of them?
How much 💰 cash does it cost in advertising to get each customer to walk in their doors?
Why bother if they make those potential buyers feel the cold hard chill & uncomfortable feeling they try so often to fill their store with.
Were does their satisfaction come from? Losing money, sales, good will & word of mouth for the owners should not satisfy a sales manager.
I have been a sales trainer & manager.
I never worked anywhere I didn't triple my bosses net.
It was not done by kissing butt.
It was not done by abusing folks either.
It was done by respectfully professionally learning from working with each customer how to best help them & the store your representing.
Bought my new bike here. My salesman Rich (Sr.) Was awesome. Very knowledgeable but never pushy. Financing was easy and quick. They all know their stuff.