Pool area is filthy and never has towels out. Room is comfy and spacious. We checked in with 2 adults & 3 children. Our room had 3 bath towels.
So no pool towels and short towels in the room as well..this place needs to increase their linens budget yo!
Breakfast was decent. Better quality and better staff then the last time we stayed here a year ago. We have tried 5 or 6 hotels in Rochester. Not a lot of quality in this city, so we'll prolly hit this spot up again next trip to the Strong Museum 🙄
Nice suites provide all the amenities a business traveler could need. The hotel WiFi is fairly slow unless you pay for the upgrade, $4.95/day, which in this day and age is unacceptable. The continental breakfast and community dinner was very nice and the staff supporting it was fantastic. Overall I was very happy with my stay and will return my next trip to the Rochester area.
We visited friends staying here. Nice facility. Fairly updated and very clean. No bar though?? C'mon! Was easy to park and staff was helpful.
The house keeping manager Karen, was very rude. I had left behind 2 gold necklaces with 2 charms (italian horn and hand charm)and was told not by her, but that both charms were on my gold necklace that had much meaning to me. When opening my package, I noticed the horn was missing. She told me she taped the italian horn on the envelope her self and had two witnesses. I said there was only one charm on it and it wasnt the italian horn. She snapped and said well i dont know what a "fricken italian horn is" I stated that why did you tell me you personally taped the italian horn on the enevelope. She said "I'm not going to argue with you" yet I was just stating what she said. She then hung up on me! So un professional Homewood Suites. You need a manager that knows how to speak with people, ESPECIALLY not hang up on them.
Run for your life. They are racist. As soon as they saw my family & I who happens to be African American, they already had a preconceived notions. It was a very uninviting experience & I would not recommend no black ppl to come to this place.
Suite is roomy and clean. Full size frig, decent clean stove, pots are immaculate, all kitchen utensils thou can think of. Staff is friendly. Nice sugar oil and gym. Their breakfast is plentiful. We had a fabulous stay. We will definently return. (3 adults 3 kids ages 15-3 We were comfy in out suite)
Location is just off the highway, very convenient to go to any location or attraction in Rochester. Rooms are spacial, and my family love staying at this hotel. Highly recommend for tourists traveling with kids to stay at this hotel.
Very nice hotel. The they fed us dinner a small dinner the night before the night we got there. It was good and fulfilling. I did not stay for breakfast. Rooms were in very nice condition and excellent beds. All equipment worked very well TVs were large. Service was good.
Nice hotel. Nice rooms. Staff was great! I will definitely come back!
Nice, clean, daily breakfast and happy hour w/ free beer and wine. Food isn't great, but it will do in a pinch. Rooms are clean, good cleaning service and room restock.
Room is fine. Pool is very loud even with only a few people in the area. Breakfast was good.
Ok hotel. Needs thorough cleaning done. Plenty of professionals staying on business which was good. But on the weekend the hotel turned into party central of all ages. From loud obnoxious adults to little kids running up and down halls and everything in between. So if you want to relax after a long work week it'll be hard. Breakfast was the usual but the food for the evening social could use some revamping.
Wonderful room very clean and smelled fresh. The staff were kind and very willing to help. Breakfast was good and had plenty of options