Homewood Suites by Hilton Memphis-Germantown
7855 Wolf River Blvd, Germantown, TN 38138, USAAbout
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Added by Jopie, at 12 October 2022
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5 Reviews
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16 February 2023
I'm staying just overnight, so, my review is based solely on my short stay. My two-room suite is very nice and comfortable. A restaurant (Perkins) is located in the same parking lot as is the Campbell surgery center my office for a day. So, very convenient for me.
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17 December 2022
Lovely stay at this hotel. The room set up was fantastic, and the shower pressure and hot water was brilliant!
Staff was very friendly and helpful. I liked how you were responsible for deciding if you wanted the room to be freshened up.
Enjoyed the breakfast variety too. Great location and I’d stay here again.response / report this review -
11 December 2022
The hotel it self was nice enough. The hallways smelled clean and the room I stayed in was clean as well. The breakfast was the best part of my stay. The ladies served a delicious breakfast and they were very friendly.
Now some of the other staff were a little less friendly and just out right rude.
Seeming checkout time is 12 noon we were very surprised and still sleeping when we had a very loud wake up call at our door at 8:30 am by the housekeeper knocking loudly and yelling housekeeping!! Housekeeping!
Checkout is at 12:00 and as we were finishing gathering our things 11:58 the housekeeping came back and we asked for 2 mins so we could get out the door.
When we came downstairs to check out the housekeepers was downstairs in the hallway yelling to another housekeeper about us asking for two more minutes and she said it’s noon time for them to go they need to get the F out!
We told one of the managers “ Sylvia “ about the incident that just took place. She apologized but unfortunately I don’t really think she cared much. This incident unfortunately has really left a bad taste in my mouth regarding my Hilton stay. Staff is very important and I think HR needs to do a better job hiring new employees. This stay definitely wasn’t the Hilton way!response / report this review -
06 November 2022
So im definitely disappointed with my stay…My room was very dusty and smelt old. Not to mention there were hairs in bedroom bed and in shower..The shower head had mold on it. Besides that The location was good and staff was nice. I got charged a $50 deposit which isn’t mentioned when being booked or on there confirmation messages they sent me,then I gotta wait 5-7 days just to get it back.
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19 October 2022
Hotel room did not match confirmed type. Found the sheets had not been changed from guests before us. They were disgustingly dirty and dingy (could tell the previous person had been there for a long time). Lots of body hairs were visible in the sheets to confirm any doubt of this. Comforters also looked in the same condition. Front desk person was polite but refused to change the sheets for us and forced us to change them ourselves despite my insistence that we shouldn't be having to remake the beds ourselves on a room we just checked into with visibly disgusting sheets.
Entire room was showing a lot of signs of wear and deferred maintenance.
I spoke with Greg the GM the next morning concerning our experience and he was very apologetic and promised to refund the points we used for the stay and "make it up to us". My account is still showing no indication of any credits back being made.
EDIT: Response to owner: I'm not sure where you got that I said the "service was amazing" It wasn't. I gave it a 1 star also for the reasons stated above of the front desk person refusing to replace the obviously dirty sheets and the fact that none of the promised resolution from discussion with the GM the next day happened until I was forced to post this before the review link from Hilton was going to expire.response / report this review
