I was greeted by Toni at the front desk as soon as I walked in. She had such a warm demeanor it really helped because we had been on the road for so long she put us in a good mood from the start. The room smelled clean and the morning coffee was the best way I could have chosen to start my day without so much as leaving my room.
Convenient location, nice staff however the room smelled of cigarettes. Nice breakfast and lots of restaurants near by
I don't know how anyone sleeps here, it's so loud! I can hear my neighbors cough, their tv, when they flush the toilet, opening drawers, and don't get me started on when they walk above me. I made a video to show staff. It was all night long! My toilet has a red stain at the bottom and my room smelled like cigarettes. When I come through for business again I won't be back.
Rooms where clean but front desk lady wasn't very welcoming. Also pool was closed for some reason. I wouldn't stay there again first time we had a bad experience at a holiday inn
I stay here quite often for work. Some of the beds appear to be wearing out. All the bathrooms need attention around the tub area. Other than that it's the perfect option when staying in Roseville.
I’ve stayed at this hotel several times for work. I don’t find the rooms to be very well maintained. All of the rooms I’ve stayed in need a deep cleaning. For example the room I’m in now I stayed in probably a month ago and while doing my normal bed bug check I noticed there was a large stain on the bed skirt under the mattress. looked like coffee, I think. Anyway, a month later same dirty bed skirt what’s up with that? I don’t think it should be my job to let hotel staff know that the bed skirt is dirty. Also breakfast is ready early every day which is nice but it’s always the exact same thing. A little variety would go a long way. I’ve also noticed that almost every room I’ve stayed in needs the shower re-caulked it’s all mildewy and gross looking. The front desk staff are always polite and helpful and the little shop with snacks by the desk is pretty handy if you need a cold drink or a little snack. Parking lot is small so don’t plan to stay here hauling a trailer or something.
Clean room and great customer service by Ann who upgraded my room as I arrived earlier than planned.
Staff was great. Pool area could have been cleaner and maintained better. The light in the pool was dangling and looked a little dangerous.
It was beautiful inside. But the halls smelled of marijuana. They had a nice breakfast setup, with coffee and juice and other goodies. The lobby was big and welcoming. The night desk clerk was a tad rude but understandable. Overall it was a good experience.
Very nice and clean rooms. Staff is very helpful and we had a wonderful stay.
Staff is great, room is clean, and it's in a great location
Service here can be good or bad. It depends on who is behind the front desk. The rest of the staff is rather pleasant especially at breakfast. The rooms are clean and comfortable. I took off one star because usually we are upgraded to one of the suites (approx 9 out of 10 times), the one time that we weren't the room was dirty, things were broken in the room and the scent of pot kept wafting into the room. We had to ask for another, which we were then upgraded. So, maybe we only know the good rooms?
Front desk service is great! Always going the extra mile to help out. Thanks guys! And the housekeeping staff doing a stellar job. Would recommend.