About
Location :
Added by Jopie, at 19 March 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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12 Reviews
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04 December 2017
Well I was drunk when I got there so don't remember much that night. But the staff was very friendly and welcoming I'm the morning.
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22 November 2017
My wife woke up at 1 in the morning covered in bed bug bites at this hotel. We let the staff at the desk know and showed them the bites as well as one of the bugs we found. We were told to wait until a manager came in to talk to us. The manager came in and asked if we wanted another room and when we declined and wanted our money back, he told us his manager had to approve our refund before he could process it. The hotel manager, Carlin, refused to come in and talk to us, but told his employee he would contact us the next day. We left our phone numbers and emails and went home to wash everything we brought with us. We didn't hear from him for 3 days, so I called the hotel and was strung along for 2 months for our refund, which we still haven't received. I was told there had to be an investigation even though we had pictures and had literally shown them one of the bugs. The worst part is a week later when I had called for the 4th time, an employee told me they had already resold the room to someone else. Carlin was horrible to work with. He continually promised to get us our refund and never followed through. We gave him our phone numbers and emails multiple times and he never seemed to write them down. After telling us that he processed the refund he stated he sent us an email that we never received as a receipt. The refund was never processed with my card and Chase still has no record of this refund happening. We will never stay here again, and it was by far the worst hotel experience and customer service my wife and I have ever had to deal with.
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13 October 2017
I booked a room by my ihg rewards points and they charged me 33.6 for deposit. However, the deposit never went back to my account. I called the manager and he said he does not know why the charge is there and he will refund it. After one month, the charge is still there and during that time, I tried to call him and leave voice message more than ten times and no replies!!!
This is the most horrible customer service I have ever got from IHG. What a joke! Stay away from this hotel.response / report this review -
07 October 2017
Overall, okay. The bed was comfortable and the front desk staff was friendly. They have a continental breakfast which was pretty typical.
However, there was hair in the bathtub. They also lost our friend's reservation, but the staff definitely made up for it with a nice room for them.response / report this review -
12 August 2017
We came here on a Staycation and could not have found a better deal. Hotel staff is very friendly,informational and helpful. Very clean, price good and deco was appealing. Breakfast was great, loved the pancake machine it was handy & delicious. Will definitely stay here again soon.
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25 July 2017
Front desk clerk was very nice and welcoming. The hotel was clean and in good condition. The beds were very comfortable. Free breakfast was great, better than most other hotels we've stayed at. They had a pancake maker and warm cinnamon rolls along with about anything else you'd want for breakfast. I would definitely stay here again!
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24 June 2017
EXCELLENT CUSTOMER SERVICE!!! Andrea went above and beyond to ensure that I had a great stay.
While helping me she had to assist a line full of customers and several repeated phone calls. In addition to managing the front desk she cleaned a room (mine) when she could have easily sent me on my way.
While cleaning she would come back to the desk to check and see if any customers were waiting and then back to the room to clean.
She kept calm when most people would have been overwhelmed and probably thought "forget this, but the other f word." I am sure she was overwhelmed but it never showed!!!
I rarely write a review, but she needs one because provided SUPERIOR customer service .
FYI, the hotel is great and the pictures are accurate.response / report this review -
17 April 2017
We stayed for two nights (April 14 & 15) on the 3rd floor. We were impressed with the room and cleanliness, and the breakfast provided was very good. Our only complaint would have to be the pool: it was extremely warm in the room, and there was too much chlorine in the water.
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09 April 2017
Fast, easy check in, clean room, right location for us.
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02 April 2017
Best holiday inn I have stayed in, friendly staff and great food is within walking distance
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26 March 2017
Quiet, easy to get to and comfortable. Breakfast was as expected. Water is a little soft but it's the Midwest Nothing they can do about that.
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26 March 2017
Everything was great. Very nice accommodations. The only downside was how thin the mattress for the sofa couch was. Makes for a rough nights sleep. Other than that, it was perfect!
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