Drove all day, got in late was treated like the staff had no time to deal with me, the first room we were given wasn't even cleaned yet, the second one had a horrible smell, the third room we were given the heat didn't work that well but we were sick and tired of dealing with it and just stayed. Next time I'll be as rude to them as they were to us
Friendly staff. Decent rooms whose decor and amenities don't quite match the price tag. Coaches restaurant and bar has a limited menu and is pricey for what you get but the excellent staff and abundance of Tv's make for a good atmosphere.
Ana was super sweet! We loved being able to park our car there while we flew out to the east coast. The bar food was fantastic too!
Hotel is easy to get to. Very welcoming staff and clean rooms. The restaurant in site is amazing!
Convenient location to Midway airport and a good value. The rooms were clean and up to date. A few minor complaints was that the mini fridge in our room, which had no temperature control, was actually too cold and froze all of our drinks. Additionally our room seemed to stay humid even though we were running the air conditioner. This kept our towels from drying and the room from being as fresh as possible. Again these were minor and did not detract from our overall stay. All of the staff we dealt with were incredibly courteous and I would have no hesitation in staying here again.
The most desirable aspect of this hotel is the very close location to Midway Airport. The shuttle was a quick 5 minute drive which allowed us to sleep in as late as possible despite flying out at 5:30am. The rooms were clean ans beds comfortable. Just what we needed for an overnight stay at a reasonable price.
I met an old friend at the bar here because the hotel I was staying at didn't have a bar. The bar was what you would expect from an airport hotel bar but the service was great. The bartender was friendly and conversational. By the end of the night we felt like regulars at our hometown bar again.
My 8 year old Daughter Had a room reserved 1night here today for a 9th Birthday Pool Party. All this was explained at the time of the reservation. When her mother arrives for check in at 3, the hotel says they must charge an extra $200. That's not right..I just don't understand this. I paid for limo service for her and her friends to the hotel just to for thisThanks for ruining everything my daughter wanted for her birthday! That's what you call Great Customer Service!
My three sons, grandson and I drove from Scranton, Pa to Chicago over night for the Yankee/Cubs series in May. We arrived at 9:15 am and were VERY warmly greeted by Danielle, who informed us that our room was ready for us. UNBIELEVABLE! I'm well traveled and that has never happed before. After we freshened up, she proceeded to spend 20 minutes telling us about Chicago, what to see, where to eat, how to get around.
On Saturday as my son Brian and I were having breakfast in Coaches, a gentleman who was a Building Inspector for Holiday Inn came over a talked to us about the city, pizza Wrigley etc. for a half hour. He had nothing to do with customer relations. What a professional!
The five of us stayed in the same room. The maid service was outstanding, the room spacious, clean and convenient. I have to say that this was the best hotel I ever stayed in. On a scale of 1 to 10, it is a 12!!!!! with second place an 8. I could go on but I would like to add that everyone we met in Chicago was fantastically friendly and helpful. The shuttle bus drivers, the CTA workers, the fans and staff at Wrigley, everyone. What a difference from New York! Chicago is now our new BEST CITY. Thank you all for one of the greatest vacations of our lives.
5 Yankee Fans
We stayed there once before and loved the place. This time they transferred my call to a timeshare scam right after I reserved a room and they gave them all my information. Thanks a lot Holiday Inn! You would not think they would be so free with customers info right after their computers were hacked and customer CC numbers were stolen.
Overall a good experience. Great customer service during check in and out. Free shuttle service to the airport. My only big critique is that the bathroom was not perfectly clean.
I didn't stay at the hotel rather I ate and had drinks at the Coaches Bar & Grill. TGI Fridays around the corner was packed so we went to Coaches. Nice hotel bar. Food was much better than expected although not a huge selection which isn't necessarily a bad thing. Drinks were average but not too expensive. There service however was slow. Two servers that were friendly but would never cut it at that pace in a busy restaurant.
Had a great burger at the restaurant. I think it was called the coach's burger. Great atmosphere and food. The only negative was the price of the beer.