About
Location :
Added by Jopie, at 06 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
15 Reviews
-
11 December 2017
We had to evacuate due to the fires and the hotel went out of their way to make things easy for us. First they waived the $75 dog fee then when we weren’t sure we could go home they let us extend our stay though they were very busy. Best of all, when we realized we would be able to return to our home about 7PM, they didn’t charge us for the second day even though they certainly were within their rights to do do! The place is very beautiful and well maintained! We will book again just for the fun of it!!
response / report this review -
30 November 2017
We have truly enjoyed our 4 day stay here. The atmosphere is quiet and relaxed. The employees work hard to remember the guests, which makes it intimate. We have been so impressed with the friendliness of each and ever person we have had contact with.
response / report this review -
09 November 2017
Te rooms are really nice, but the efficiency of the staff not good at all. I ask for more shampoo, we where 3 in the room and they left only one I had to wait almost 4 hours to get more shampoo. For the room to be clean I had to request it. Definitely I won't stay again in here. We are staying in different Hilton's and this one was the best on rooms but not good on everything else and we are Hilton honors members I'm so disappoint.
response / report this review -
09 October 2017
The pictures on the Hilton sight are definitely deceptive for this property. We called twice on our way to the property to ask questions (this is our first and LAST visit to this property) both times the front desk person was rude and not willing to help. Upon arrival, we found room service trays in the hallway-they remain 4 hours later. Our view is of an RV park. In spite of searching and verifying via the hotel page which indicates valet parking isn't even an offered feature, we were informed upon check-in that to self park is $22 per day or $28 for valet. We planned to stay 3 nights; we'll be leaving in the morning. Any other property for any other chain is better than this place!
response / report this review -
06 October 2017
Recently stayed at the Hilton Del Mar for a conference. The hotel itself is clean and well kept. Didn't use the pool or fitness center but they looked fairly standard. There is a great restaurant/bar located on site with exceptional staff, very friendly and personal. The patio area has a number of gas fireplaces to sit around and we ended up spending a lot of time there instead of going out looking for other options.
The only downside to the location were the flies in the conference room. We heard it was because of the equestrian facility across the street. They seemed to be only in the conference room, not in the general areas or in the room.
Overall a great stay.response / report this review -
01 October 2017
Have stayed here several times in the past year as a Diamond Hilton member and I recently decided to downgrade my rating. The food is overpriced and mediocre. Rooms are starting to show some wear. There are other hotels in the area closer to restaurants that are more enjoyable. It is a perfect hotel if you have anything to do at Del Mar racetrack. The courtyard area with the fire pits is great, but again the drinks are overpriced.
response / report this review -
30 September 2017
FIRST DAY CHECK, NO A/C AND IT A HOT. SECOND DAY STILL NO A/C. CONTACT 3 PERSONS AND FINALLY GOT IT REPAIR. THE SHUTTLE TOLD US IT TAKES 5 MINUTES FOR SOMEONE COME BACK AND PICK US UP. IT TOOK 42 MINUTES. THE BATHROOM SHOWER STILL USE OLD DAYS CURTAIN. THE TOILET PAPER LOCATED IN AN AWKWARD POSITION AND THE BATHROOM IS SMALL. THE POOL DOES NOT OFFER CUSHION TO LAID BACK, THE HALLWAY HAS WALL PAPER WITH SCRATCHES ON THEM. MOST OF THE GRASS AT THE PET PARK IS DEAD AND NEGLECT ON SIGNS. THE FREE BREAKFAST AND BREAKFAST BUFFET ARE LOADED WITH JUNK FOOD OR MOSTLY UNHEALTHY.. THEY NEED TO BRING BACK THE SUNDAY BRUNCH BUFFET. THAT WAS THE MAIN ATTRACTION.
response / report this review -
24 September 2017
The service was amazing. Staff was very attentive. Room was beautiful, huge, and clean. The pool and back court yard were beautiful. Pool was perfect temperature.
response / report this review -
11 September 2017
Nice hotel and great location. Close enough to the shore and good eateries all up and down the coast. Friendly staff. Luckily it wasn't too busy, so it was a nice, quiet retreat.
response / report this review -
26 July 2017
Outstanding hotel. Pool area is so nice and relaxing. Rooms are perfect. Very trusting employees also. Jimmy who runs house keeping recovered some electronics items I left in my room and shipped them to me. Jimmy is awesome. He went over and above! Thank you Jimmy
response / report this review -
23 April 2017
Nice facility, adjacent to the race track. I only visited the conference area, which was reasonably nice but a bit small.
response / report this review -
01 April 2017
Just went there to register for 2017 Good guy's car show. Nice place!
response / report this review -
05 March 2017
Great room & very ideal location but overnight guest parking is not covered which is $26/night for valet and $20/night for self park.
response / report this review -
19 December 2016
I've tried for three days now to call and get receipts for my rooms. Every representative transfers me to a different person and refuses to send me a simple email. Abysmal customer service. Unless someone meditates this issue I will not be staying again. This is an unbelievably simple task. I am mind boggled by the difficulty I am having getting a receipt. You have made it clear that all your business cares about is booking new reservations, and cares little to not about its previous customers. [email protected] is my email if you'd like to set this right
response / report this review -
13 December 2016
The Hilton Del Mar is fantastic! I've had several events for work there and every time it has been perfect the staff is fantastic and super easy to work with. Everyone is professional. It's a very clean organized place. I will definitely be coming back!
response / report this review
