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Added by Jopie, at 20 January 2017
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12 Reviews
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13 December 2017
This place has seriously gone down hill. I started staying here 4 years ago when I traveled to Morgantown. After my last stay two weeks ago I will no longer give this hotel my business. Front desk clerk was unprofessional and unfamiliar with Hilton check in protocol. The adjustable air mattresses are literally the worst! They used to put me in rooms that had traditional inner spring beds but not any more. I was on an important work call in the morning at around 9:00am and house keeping just entered my room with little to no knock at all. Over all this was a terrible experience. I am guessing its because of new management, but seriously Hilton corporate need to get in and fix this place up because it is not doing a good job at representing that brand right now.
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07 November 2017
Hotel was ok. Staff always seemed to be missing but were nice when you finally found them. No free breakfast which was my fault for noticing that online before I made my reservation. Could have stayed at the Hampton up the street, same price, free breakfast.
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07 October 2017
Stopped at this hotel on the way to FL from NY as my wife and I always prefer Hilton over most national chains. It was not up to the standards of the Hilton Corporation. The hot tub and heated pool were closed off for some reason although they were perfectly clean and functioning. I was sooooooo looking forward to that after a few hours on the road. The shower was dirty with black hair and mold in a multitude of colors. Morning coffee in the lobby was cold and ran out at 6:30 am. Carpets throughout were heavily soiled and discolored. Place needs an upgrade badly.probably due to the heavy traffic from University of West Virginia. kinda wish we had passed this exit and spent our $130 elsewhere.
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07 October 2017
Beautiful hotel and area. Really lovely. The only downside was breakfast which consists of a paid for "buffet" waited on dining experience. Our "waitress" seemed like she did not want to be there. It definitely made us ask less from her and ultimately lowered our breakfast in quality and amount.
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01 October 2017
AC unit had broken panel, desk had a chunk broken off. Bar is completely, permanently closed. Breakfast is $10 for a mediocre meal. House keeping thought we were leaving a day earlier than the front desk had us down. Strange staff meeting in lobby which we walked in on. Really, not a great stay for the price.
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13 September 2017
The girl at the front desk turned my stomach as soon as I checked in. She asked my last name around the mouthful of food she had just taken and made no attempt to cover her food or to properly greet me. This is not a good example of HGI. There was no bottled water available my whole stay. If it hadn't been for Loren, the girl at the front desk on day 2, I probably would have checked out. Loren was warm, friendly and welcoming. She was a shining exception to an otherwise mediocre experience.
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07 August 2017
Everything was to be expected, it was great. Only complaint was the cleanliness of the bathroom. There was hair from a previous guest on the shower walls and the handles in the shower were covered in residue from what I guess is the bar soap
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02 June 2017
Good hotel but very bright lights outside my room even if with the windows closed light for in. The breakfast though it's not expensive it's not that great and food selection was not impressive or what I expected from a Hilton brand. Overall a good stay.
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29 May 2017
Worst Hilton GArden Inn I've ever stayed. No breakfast all weekend long. Restaurant closed. Shuttles not operating. Public bathroom not clean or paper.
Who runs this?
One kid in the entire hotel accommodating all guests. No one cares about this hotel. Very sad!! Will stay at Hampton if ever return. Location is great. Star worthy.response / report this review -
09 April 2017
The Hilton Garden Inn is a wonderful hotel with great service. At one point, we had some very rowdy neighbors next to us that were causing a lot of trouble. When we asked for a room change, not only did we not get charged, but we got a discount! They took care of the issue very fast and efficiently.
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07 March 2017
Very nice building and rooms, convenient to a lot of thing's. Modern rooms very nice. I would have given 5 stars but the bed was horrible and the chair in the room wasn't any better. I didn't sleep at all that night. The staff where all very friendly and helpful. Other than that I had a nice stay.
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27 January 2017
Rooms were nice. Nothing special just nice and appeared to be clean. Front desk staff were excellent. They answered all questions with a smile. We used the shuttle to attend WVU game (definitely a smart move). Makes you feel like a VIP 😊
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