I give the Staff a 4.5 for friendliness and because they always made time to work my brand new Walmart hybrid LEMON in every other week or so. While I like their employees they never actually fixed anything and time after time it was the same couple of problems. I finally fixed the brakes myself and a friend replaced the tires (3rd time the first year!) for me because he noticed the latest ones High Gear sold me were damaged during manufacturing. I've given them more money for flat tires (2 block ride on pavement) and attempts to correct the brakes (they gave up) than I paid for the bike! but they are indeed friendly! I will likely return to the store but not for repairs.
I purchased my Oakley sunglasses here. Staff is friendly and educational.
I went and asked for help for my bike and they had told me something completely different and when I asked a guy who makes bikes and fixes them. He showed me what was wrong and the problem was fixed. Nothing about what they said. I went to tell them and then they noticed it. Won't be returning to this shop. Not very knowledgeable.
What a great facility and team! You will love the location, the service and the new friends you will make while shopping High Gear. Awesome husband and wife team make this a required stop when visiting downtown Emporia, Kansas
I've been a customer to High Gear Cyclery since I bought my first mountain bike in 2008. They always provide excellent service. Matt, Stephanie and their wonderful staff have always been very helpful and knowledgeable. I'm moving to Lawrence soon, but I will continue to come back to High Gear in Emporia for all my cycling needs.
I recently bought a bike from High Gear as well as have had my other bike in the shop to get fixed multiple times. The staff at High Gear is very knowledgeable and extremely friendly. They will take the time to answer any questions that you have so that you understand the purchase you are about to make. Prices are great! I would definitely recommend purchasing a bike or having your bike worked on at High Gear to anyone.
I haven't bought a bike here, but I have had mine repaired several times. The employees are all knowledgeable and the prices are fair. Not as intimidating as some other bike shops.