About
Location :
Added by Jopie, at 31 December 2016
Opening Hours
- Monday 8:00 AM – 4:00 PM
- Tuesday 8:00 AM – 4:00 PM
- Wednesday 8:00 AM – 4:00 PM
- Thursday 8:00 AM – 4:00 PM
- Friday 8:00 AM – 4:00 PM
- Saturday 9:00 AM – 12:00 PM
- Sunday Closed
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18 Reviews
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01 November 2021
I always use this location for my rentals while in Atlanta Midtown. The staff is always professional, courteous and provide exemplary service. Great job folks!
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26 October 2021
Just rented a vehicle over the weekend. Prices were $150 cheaper than the airport! Received a free upgrade and the car was in excellent condition and was perfect for my needs. Staff were excellent; truly no hassle pickup and drop off. Would definitely rent from here again.
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20 October 2021
Very helpful and friendly employees. The location I booked (midtown) was closed and they hooked me up. No cars were available at the moment I arrived but they had one there right quick and sent me on my way. Patience is a virtue. Be good to others and they will be good to you.
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15 July 2021
Everyone here was very accommodating and professional in handling my experience. Charlene and others are very good in all aspects of customer service. It was good to have personable people to interact with.
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14 July 2021
I've been a loyal Hertz member for many years, and I can confidently say that out of all the locations I've been to across multiple continents, I've never seen customer service that reflected worse on the brand than at this one. I booked my reservation online as usual and it was confirmed, so I didn't think twice. When I showed up, there were a few employees milling around, but nobody seemed eager to help the people waiting. After I gave my reservation number, the agent said they didn't have any cars and that the "website has no idea what's on the lot." They wasted a bunch of my time, and now I have to pay for transportation to the airport location where I know I'll at least leave with a vehicle. I don't understand the point of reserving a vehicle if this location can't seem to do basic inventory management.
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18 December 2017
Inexcusably bad customer service. Dealt with 2 different customer service reps on the phone and both couldn't be bothered to answer even basic questions. The second person I talked to wouldn't even look up my reservation- and I HAD the confirmation number! I curse my car insurance company for forcing me to deal with this rental company.
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16 December 2017
This location is convenient, but multiple times I habe shown up with a reservation, only to be told they didn't have a car for me.
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11 December 2017
I've been renting there fore the past 8 months and wanted to give praise and acknowledgement of excellent service to a particular employee "Joyca". Whenever I was engaging with her she made sure I got the car I needed for my business needs. Even when there were shortages of cars she took good care of me.
As this location is frequently challenged to fulfill reservations due to its prime location in Downtown, next to Midtown, I appreciate all the good work she and the manager have put in for me.response / report this review -
16 September 2017
This place is Horrible!!!
They will accept your reservation knowing that there aren't any cars to be rented.
Unprofessional and try to charge you $9.99 per gallon of gas if it's not returned on full even if it was at 3/4 full when you rented it. Every shady company!!!
I wish I could give them 0 stars.response / report this review -
17 August 2017
This is the absolute worse display of customer service I have ever experienced with any company. I don't know who hired these hoodlums but, they need to be retrained on how to interact with the very people who keep them employed. I was verbally attacked and will never return to this location because the employees are extremely rude. They had no parking when I returned my rental and they are the ones that need to figure it out and not me. Thumbs down to Hertz I should have just went with Enterprise.
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07 August 2017
They never answer the phone. I don't care how many times a day or what time of day you call. Its is very frustrating. I have been trying to get in touch with them for days to see if I left some important documents in my rental car.
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19 July 2017
Worst customer service, unprofessional, no one answers the phone, they purposely put you on hold when they do answer because the call drops after they put you on hold. They take down your number and never call back, I waited two weeks to get in touch with a manager, my rental contract was never given to me from this location. Overall it's been a 6 week experience from hell. Reporting it to customer relations does not help at all, just avoid this location at all costs. Not to mention the hold that was put on my account for nearly 10 times the amount that should have been! Which of course took 4 days to resolve. Horrible horrible horrible location and service!
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28 June 2017
Incredibly unprofessional, told me my car wasn't available only to change the answer later. Told me my credit card had issues yet when I called my company (Capital One) they said everything was fine on their end. I suspect they were in a rush due to it being close to closing time. Went to the Hertz at the airport, had absolutely no problem and they even apologized since I was a Gold Member. If you do go to the Courtland location do not receive service from Andre. He is very rude, condescending, and had issues with several other patrons due to his tone during my brief time.
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24 May 2017
Hertz need to close the motherf¥{£ing doors on this location!! The suppose to be manager Mya, won't give her last name when she called to inform me that they don't have a car for me to rent!!
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17 May 2017
I twice booked a car rental from here through hertz, and both times i have received a call at the last minute (literally, as in the hour i am intended to pick up car) that the location has zero cars available and can not honor request. The location simplys has few vehicles and is 100% of time overbooked. Best to instead go theough airport location where more cars available.
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10 May 2017
Arrived 5 minutes after closing door still open computer on assisting a customer. The lady behind the counter who said she was the manager started yelling as soon as i opened the door. I explained I've been calling for over 1 hour. I'm a gold member. She says IT DOESN'T MATTER WE ARE CLOSED. She refused to give me her last name when i asked. Changed into her cinco de mayo clothes as i waited outside trying to determine how I'm getting from Atlanta to SC with no transportation. She came out and told me i had to get off the lot cause she has things to do. Still waiting on a response from management. Airport was sold out so unfortunately i had no other choice but to book here. Considering moving my 8 reservatons for this month to Enterprise.
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10 April 2017
1 star for a representative named Andre B. for his assistance with my issues and willingness to want to find resolutions.
My ins.co. sent me to the location closest to my home.
1.No one Answers the phone! I call 2xs on Sunday, then 3xs Monday. The phone rang all day long on 3-4-17 (8am - 3pm) no one answered. So I went to the location to check that I had the correct # (I did.) & notify them the phone is not working.
2. I was told there are no vehicles available - Spring break and the Masters. I was then placed on a "waiting list" and told someone would contact me if a vehicle became available.
3. No call every called me. Thursday I checked still nothing. SUNDAY I called to find out by Assistant Manager Joyce that the type of vehicle I required HERTZ DOES NOT OFFER -AT ALL.
I have never used HERTZ before nor will I ever attempt to use them again. I do not recommend this location.
Wait until the corporate office has a chance to make the necessary changes.
- From a person who normally does write reviews, but was compelled to do this one.response / report this review -
07 January 2017
Bad experience for that matter, and I don't think I will ever go there again. They don't treat people good.. they barely answers the phone then tell me how can you run a business if yall barely pick up calls. I should have went to the one in Marietta GA. I heard they better. They treat people like they don't care. I was treated badly when I barely know this dude or seen him a day in my life.i really don't want to write anything else because it will get really bad
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