Name: Sixt Rent A Car
Address: 659 Peachtree St NE, Atlanta, GA 30308, USA, US
Telephone: +1 888-749-8227

Sixt Rent A Car is a car rental, located at 659 Peachtree St NE, Atlanta, GA 30308, USA. They can be contacted via phone at +1 888-749-8227, visit their website www.sixt.com for more detailed information.

Location :

659 Peachtree St NE, Atlanta, GA 30308, USA

Contacts :

Added by Jopie, at 09 December 2016

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Anonymous

13 December 2020

Great experience with Sixt. You have to go around the side to get to the rental car location (not sure if this is new for COVID or normal) and have to jump through some hoops due to the pandemic, but once inside everyone we very helpful, friendly and competent. I got a great car and the process was quick and efficient.
Anonymous

07 November 2020

The process was very simple. Just follow their guidelines and you should not have any problems. The customer service was very pleasant.
I got a good rate on a vehicle.
Anonymous

06 November 2020

Kennedy assisted me when I came to pick up my reservation and she was very kind and helpful! She acknowledged that I made a specific vehicle request and luckily was able to fulfill it. I have worked in a similar industry and understand that all requests cannot be fulfilled but it mattered to me that she actually tried! The vehicle was great (Chrysler Pacifica minivan). Super clean and comfortable for my kids and I. Returning the vehicle was easy—I just parked in one of the Sixt spaces and walked inside to hand the keys over to one of the reps. I received my receipt and invoice quickly via email. I prepaid my reservation and didn’t incur any additional charges so I look forward to receiving my deposit in a few business days. I’ll certainly rent from Sixt again if I need to.
Anonymous

15 October 2020

My experience at the Sixt Midtown location was more than amazing. Both times that I was there I encountered two different young ladies and they both made my experience simple and easy with professionalism. Thanks you guys! This is my forever go to spot for car rentals!
Anonymous

01 September 2020

Gave Sixt a try for the first time and will definitely use in the future for non-work-related travel. Value is much better than larger brands and I was able to reserve a make and model that I actually got when I arrived. I’ve been burned too many times in the past with enterprise, reserving an suv and ending up in a mini van

My only critique was that at the Georgeanne Terrace location, they just need one more directional sign to point you to the door because I walked right past it a few times. Overall a very positive experience.
Anonymous

09 December 2017

Very poor service, I recommend anyone beside this company, I left a small bag at the Atlanta location, So I did a claim on Wednesday around 230pm, I paid for next day shipping, I was supposed to get my bag 430pm Thursday i didn't receive my bagBecause this company did not have the label ready. It's now Friday and Fedex just picked up my bag from the location and I want receive my bag until Monday, I don't stay in Tennessee so I want be here Monday..Sad thing is the lady at sixt claims don't understand stand what next day delivery is, she said my package is on time.. Next day is next, not 3 to 5 business days..she is not the brightest light bulb in the boxat this point my package is lost.
Anonymous

23 October 2017

This is an awesome location if you live in midtown because you can walk there. We had super friendly service and the prices were great. There was a great selection of cars and they were all well maintained. If you are driving here, parking is limited to the hotel pay for parking area. You could do a quick drop-off by parking in the Indigio or Georgian Terrace hotel registration areas but I would check with the hotel before you leave your car there to go to the Sixt counter.
Anonymous

16 September 2017

I don't understand the bad reviews for this facility. Must have been different staff to the people I encountered. Great young guy (Brennan) who could not have been more helpful. The location was a bit tricky, but I got an upgrade to a better model car at no cost, and the service was quick, friendly and professional. Great experience.
Anonymous

05 September 2017

After reading all of the reviews, I was apprehensive to use Sixt. However, they were open today (Labor Day) so I gave it a shot. I could not be more pleased with everything. Brennon was the person on duty and was a 5*. Polite, manners, went the extra mile on everything. We could not have had a better experience.
Anonymous

17 August 2017

Absolutely worst car rental ever. Employees are haughty and condescending, text on their cellphones and take personal phone calls WHILE booking your rental! Booked a week in advance. Upon arrival, was told car was being "serviced" and would need to wait 30min for it to arrive. 30 minutes later, we were told to await ANOTHER 30 minutes for the car to be cleaned. I requested that we be given another car that WAS available, and was promptly told that because they were of a "higher class" that they could not be alternated. NOT MY PROBLEM if you don't have the car ready upon our arrival. Once finally ready, AN HOUR AND 15 MINUTES LATER, the car's key FOB would not work and the engine service light popped on. Fast forward a week later, return the car with a full tank we filled A BLOCK AWAY that the receiving employee VERIFIED, guess what? $56 fuel charge on my credit card 3 days after returning the car. F*#% these people
Anonymous

10 August 2017

I should have looked at the reviews before I booked with this company. I never had issues getting a rental car before so I didn't think much of it. I booked a rental a week in advance for a trip. I arrive at the location and they say they have no more economy cars. I then ask for a different vehicle and they state they only have large vans. She then states that it could be an hour or more wait time. The representative then states that she tried to email me this morning about the situation but my email bounced back. So why didn't you call me? Now I have to run around town and find a last minute rental so I can make it to my destination on time. What's the point of making a reservation if you're not going to have my car ready. Don't use this company.
Anonymous

02 June 2017

If zero was an option, I would select it. My husband has had a reservation for a car for almost 2 months for a trip we planned. Had to get off work early to get here in time to pick up at the requested time only to find that once we were there, our car was not. This is a family trip and we were offered a small economy car in place of the premium that we had on reserve. All other car rental places are closed now so we are left with no options. Reserved the car on our debit card with no problem but then once we were there were told it had to be done with a credit card. Great information to know before you get there. Horrible customer service - no regard for the inconvenience it has caused for our seemingly well thought out plans for a trip.
Anonymous

20 January 2017

Good promotions at times. New/clean cars at competitive prices.
Anonymous

05 January 2017

All was good until I tried returning the car. The person at desk said I will get mail within 10 minutes. 2 days, 10 tweets and 15 calls later I got the receipt. Guess what, I WAS CHARGED FOR AN EXTRA DAY!!!
And yeah, try reaching to their customer care executive. May god help you in case of any accident!!
Anonymous

04 January 2017

This by far was the worst rental car experience of my life. First I tried for 2 days straight to call this company with no answer. phone just rang and rang and then disconnected me. Never got in touch with a customer service representative. I tried to call several times the day of rental pick up which was 12/25/16 at 3pm. No answer. I get to the location after having to spend $40 to get to the location not knowing if anyone was going to be there. I get to the 659 Peachtree location and no one is at the front desk. The gentleman finally shows up. He informs me that they do not have the full size rental for my guaranteed reservation. He then went on to inform me that hey it happens the website site will allow you to make reservation over and over regardless of whether they have cars available or not. Really so your company has a fleet of 10 cars and they will allow 100 people to reserve those 10 cars for the same date range. Is it just me or does that make sense to anyone. I am now at the rental car location almost 2 hrs dealing with the most unprofessional customer serve representative I have dealt with. Truly made sure I understood they could give a damn about my inconvenience. He then goes on to let me know that I can give you and upgrade but you got to pay the difference. Excuse me why would I ever have to pay for the upgrade of an vehicle when you didn't have the car I was guaranteed. He even called another location which had the vehicle I needed and guess what NO ONE ANSWERED the phone. I finally ask if I could get the rental a gentlemen had returned while I was waiting for some sort of HELP what did I get the nasty car the folks returned. Didn't even bother to try an clean the vehicle. DISGUSTING. After a couple days the maintenance required light came on called and they basically said its nothing, not bring it by let us check it out. they said it was tire pressure no had that check. Then it was the temperature drop. its was in the 60s - 70s. The rep stated he would check on me being able to return car to airport. U think Edward Ward called me back NO I had to call him back and finally get it squared away. I get to airport to return car and you think the lazy customer service reps came out the both to assist with the return NO. I sat in the car a few mins and finally walked up to the both. They so busy on their cells phone the girl barely even looked up to address me. Pointed to the counter top for me to leave key. I said can you check and immediately she said no I cant pull up anything for you. Well damn what can you do other than provide the worst customer service. I said well I need to know if they actually put in a credit for me to return car to airport. Funny how she was able to pull up information. Then I get a text shortly after asking how my return experience went with Bryan???? Well since no one greeted me my score could only be 0 if no one was present. Then I arrive home to Colorado and get another text stating it was getting close to time for me to return my rental. NEVER AGAIN WILL I RENT FROM THESE PEOPLE.WOULD NOT RECOMMEND EVEN IF THE RENTAL WAS FREE. Customer Service means everything to me when I'm spending my money. This company clearly has NO customer service standards.
Anonymous

31 December 2016

Terrible customer service. Should have heeded the reviews posted for this location. We arrived at the desk and there was already another lady all flustered because the car they gave her was dirty from the inside. The insurance policy wasn't clear and the lady was trying to clarify about what was covered and the representative at the desk just pointed at the receipt and said everything was written there. He walked out with the lady to her car without even acknowledging we were there and a courteous "I'll be with you in just a few!" He returned 10 minutes later, looked at our reservation in my phone and started blankly staring at his computer screen just clicking the mouse button. Then he pulled out 2 phones from his pocket and started texting. He told us he was looking at options for us, but it was pretty obvious what he was doing, since I could see the phones right in front of me. We were told that they did have a car type we requested and proceeded to ask for our credentials which we provided. I thought, great! now we can start our vacation! Then he gave us a frown and said that the car had reached its maximum mileage, so he couldn't give it to us and there were no others available. We were also told that they had a car available an hour ago but since we were late, it was released. He tried calling another location once and said they weren't picking up. I politely asked if he could keep trying every few minutes as we wait since there was nobody else in line, and he told me bluntly, and these were the exact words - "I have other things to do than to sit around and keep calling," and he could give us their number so we could try ourselves. But there was nobody else waiting to be helped! At this point I asked why I wasn't given a call to say my car was being released to someone else. The phrase 'my car' just came out of my mouth because that's how sometimes we say things. The person got mad at me and told me it wasn't my car, it was theirs, emphasizing a couple of times, and that a lot of people don't show up, and they don't go around calling them all, that's just the way things are. We were told that we could upgrade to a luxury vehicle or make another reservation for the next day. But we had hotel bookings in another state for the same day! Absolutely not acceptable. I had made a reservation well in advance and still couldn't get a car. Poor customer service to make it worse. We took our stuff and went to Enterprise a few blocks away. They gave us a car for 6 days without reservation, 2 days free, waived the additional driver fees, and gave us a discount. I was greeted with smiling faces and felt welcome! That's what matters in the end I guess!
Anonymous

16 December 2016

Enticed by a low price weekly rental, I decided to give this place a try, and was rewarded with one of the worst customer experiences I have ever had. First of all, I had to wait for 20 minutes for someone to even show up at the empty counter. 20 minutes after my confirmed *prepaid* rental time. No apologies, not even a smile or a hello. Just an unfriendly "Can I help you?" as if I were a terrible inconvenience to them.
Overall, their customer service is horrible, as bad as my experiences with Comcast cable. Worst retail transaction of my life. Avoid at all costs or prepare to be screwed.

I had prepaid for a car which they then refused to give me - this was after I paid $25 for a cab ride to their location. They were uncooperative even though I had every document and ID their website said I would need to pick up the car. Without going into further details, they offered no solutions and not even any empathy, certainly not an apology for completely screwing up my entire day's schedule and costing me a significant amount of money.

The corporate office was no help either and they also offered no apologies. Not even a "sorry for your inconvenience". They just robotically repeated "it is in our terms and conditions". When I asked for supervisors I was told they either had the day off or were in a meeting and would call me back. I'm still waiting for that call back hahaha. Once again, avoid if you value your time at all.