Helping Hands Affordable Veterinary Surgery and Dental Care
1605 Rhoadmiller St, Richmond, VA 23220, USAAbout
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Added by Jopie, at 23 October 2016
Opening Hours
- Monday 7:30 AM – 4:30 PM
- Tuesday 7:30 AM – 4:30 PM
- Wednesday 7:30 AM – 4:30 PM
- Thursday 7:30 AM – 4:30 PM
- Friday 7:30 AM – 4:30 PM
- Saturday Closed
- Sunday Closed
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14 Reviews
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22 October 2017
Helping Hands Affordable Veterinary has been amazing! My dog has had multiple vet appointments and emergency vet visits this past month. Nobody wanted to perform the tail amputation surgery that he needed, but they kept recommending I get it done for my dog. I was almost out of hope until I contacted Helping Hands. They were quick to take my dog into their care. After over a month of my dog being in a ton of pain/unable to sleep and absolutely miserable my only regret is I did not contact them sooner. Just 2 days after surgery he is eating and drinking and acting much happier. I do not review places often, but this place was too exceptional not to. They even called and checked on my dog the day after surgery! I cannot thank the doctors and staff enough!
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19 October 2017
I am thankful and pleased for the wonderful treatment that my dog received. He had dental cleaning and had 26 teeth removed. They sent him home with medicine and is recovering really well. I would highly recommend this place. Well organized, clean, and every one very friendly and kind. They even provide useful infiormatiion of things to do while you wait for your pet. Can’t thank you enough🙏!
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16 October 2017
I was skeptical. You know if it sounds too goodWell this place is fantastic! We all love our fur babies and want the best..THIS IS THE PLACE! The staff was wonderful, kind and compassionate. It was absolutely spotless right down to the baseboards (I looked). No "funny" smells or anything. No, you do not see the doctors, but their clinical staff have all the information you need. Our chihuahua was not traumatized and the quality of care she received was unsurpassed.
I have nothing negative at all to say and would recommend them highly. You can tell they love these critters and love what they do.
I thank all of them!response / report this review -
10 October 2017
I had a wonderful experience with Helping Hands. My Chihuahua, Monster, had a suspected abscessed molar and was in need of a dental as well as getting a small mass removed from her side. I was quoted over $1,000 for this procedure by her regular veterinary office. This was a bit too expensive, especially since I am already paying off a past procedure on my other dog. An assistant from the office gave me the number for Helping hands and it was a relief to find out the price they charge for the same procedure (minus radio-graphs). Staff was totally friendly on the phone and in person; they were straight forward and efficient. I am really thankful for them.
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29 August 2017
My 13 year old Dachshund, Peanut, was having teeth issues. I got my boy as a rescue from an abusive situation. I knew he had teeth problems, but I had no idea how severe. I took him to HH on August 1st, 2017. When he was finished with his surgery, the vet tech said, "Peanut has had quite a day". She proceeded to tell me he had 30 extractions!!! One week later, he is a different pup! Happy, energetic.. loving life! I can not begin to express my gratitude and appreciation to Helping Hands. A surgery which would have cost me between $5000-$6000, cost me $260.00!!! The staff was compassionate, friendly and well organized. Thank you from the bottom of my heart to this incredible organization. They make it possible to keep your four-legged family members in optimum health for a fraction of the cost. Helping Hands has improved my little guy's life tremendously.
I will be forever grateful for their service.response / report this review -
26 August 2017
I've made an appointment two months ago and I finally went to Helping Hands yesterday. I wanted to CLEAN my dogs' TEETH at my vet in Virginia Beach but they told me the price will be over $500 per dog and don't know how much will adds up at the end. That's why I've had to search another place. Even though I wanted to clean my boys teeth asap I didn't want to spend over $1000 for it so I called here and made an appointment. (They have a long waiting list..if you're thinking to go here? You need to call asap!)
I loved their concept that they don't over charge and seemed THE BEST around this area as well!
Visiting Helping Hands was fantastic. I needed to drop my dogs off at 07:30am. (Drove over an hour) Everything was done by 01:00pm for two dogs and I paid $480 for two dogs!!! (with military discount) I think that's really GREAT! (They also take Care Credit!)
They had a CAFE for the clients who need a place to rest while waiting. It has couches, coffee, water bottles, TV, and tablesetc
Very thoughtful. I enjoyed being there.
The only reason why I'm giving them four stars is..few employees didn't seem professional at their job at the registers and who were welcoming us to check in when we arrived. I wouldn't say they were rude but their attitude weren't matching with the image of Helping Hands. I was just disappointed by few of them because I expected something better than that. (Just a heads up to you, Helping Hands. Something to make it better)
Overall I would recommend Helping Hands to everyone who need to bring there dogs to get their teeth cleaned! My dogs are doing good and their TEETH looks great! So clean! Thank you, Helping Hands!:)
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21 July 2017
If I could give this place a -0 rating, I would. There staff was awful and once my dog "died" there. On there table, they weren't compassionate at all. They have not one sensitive bone in there bodies towards the animals in which they choose not to. Probably a breed thing. They over sedated my dog with the anesthetic they gave him to put him under. My dog did not go into "cardiac arrest" he was as you'd say. Overdosed. I traveled 9 1/2 hours for them to take my dog from us. Knowing if we didn't have the procedure done, we would have him put down peacefully at home. They were just money hungry. Again, there staff was awful and rude. Very inconsiderate. I have read so many bad reviews an heard so many bad things now. I just wish I heard before going there. My dog second chance at life, was taken from him. On behalf of what are actually careless human beings. They tried to put on a good show though. Point being, You all sucked.
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11 July 2017
We found Helping Hands while price comparing for cherry eye removal. They were so reasonably priced we were able to get both cherry eyes removed for our bulldog at the same time along with dental work. It turned out there was more going on with our baby than expected and they did everything they could to help her and make her more comfortable. We are a week and a half after surgery and she is as beautiful as ever and everything is healing wonderfully. Their follow-up was wonderful too making me not feel like a crazy dog mom. I had one teeny tiny complaint though nothing with the doctors but rather when you have people coming in to greet and go over everything in the rooms having someone who is more capable with answering questions might help. The lady I had though good and all was just a little dry and couldn't answer my questions Just a little unnerving but everyone else made me feel very comfortable and answered my questions. Thank you so much for everything and helping my baby girl.
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10 July 2017
Outstanding care! Highly recommend a visit to Helping Hands if your pet is in need of surgery or dental care. We drove down from the D.C. area to have a tooth extracted and get our 10 year old puppy fixed as the quotes in our area exceeded $1200. Doors opened promptly at 0730 and our pup was admitted minutes later. We left the facility close to 1630 with medicine needed for continued care. Our puppy is still recovering but is back to her normal self. Thank to Helping Hands for the quality care of our family member!
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04 January 2017
Not only are the prices far below what traditional vets charge, Dr. Pasternak's surgical skill is also extraordinary! My dog got his knee repaired by my regular vet, and it took him 6 months to make a full recovery, including laser therapy, hydrotherapy, knee brace, etc. When Dr. Pasternak operated on his knee two years later, it took only three month for a full recovery without any special therapy sessions other than resting. Amazing! Unlike other veterinary clinics, Helping Hands is always run quickly and smoothly, without the bureaucracies and headaches that plague non-profit clinics. SMALL BUSINESS ADMINISTRATION AT ITS BEST; kudos to the "Jackie-of-all-Trades" who runs the show behind the scenes. Helping Hands is what all veterinary clinics should emulate!
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03 January 2017
We waited 3 weeks to have my cats surgery, it was pushed out because of the holidays, no big deal. He needed this surgery due to horrific pains, horrifically rotten teeth. Drop off time when originally setting up is 0830. My cat who is in pain and didn't want to be messed with, went into hiding, after 2 hours of searching we found him and took off and once the clinic was open we called and told them we would be about 15 minutes late. It takes 2 hours to drive there. The woman said, drop off is at 0800, even though website clearly validated 0830 is drop off. My husband I are military and took scheduled time off 3 weeks ahead to get this cat to the vet. Couldn't leave any sooner due to having to drop kids off at daycare. Desk clerk pretty much stated she didn't care and tried to schedule us out to Feb 10th, a month and a half away. We may have to euthanize him because we cannot allow him to suffer till then. This poor cat was a hoarding case kitty, suffered horrendous neglect along with 50 other cats. Every tooth in his mouth is rotten and he cries when he eats. I am so disappointed in the lack of compassion from this clinic. I cannot think that the actual vets designed this program to be so detached from the needs of an animal.
When I first delt with This clinic I had forgiven and chalked it up as a bad day when I was doing my intake information for the appointment and the desk clerk hung up on me without warning. When I called back I said I think we were disconnected, she very rudely stated "well, I hung up I could hear myself," I replied, "well you could have told me, I would have taken you off speaker". And she replied "uh huh." Your mission can be easily overcast by negativity with poor customer service.
I am just so sad that I am forced to put my cat down because of 15 minutes after already driving an hour, just to have to turn around and head home with a cat that needed this surgery.response / report this review -
16 December 2016
My Knight, my doggy baby, ate a huge piece of rubber and had refused food for over a week before I was recommended to this awesome place. I was able to get a same day appointment. While inside, they discovered a mass on his spleen. They removed it. They truly took care of my boy! My daughters are ecstatic to have him back home as am I. Thank you so much to all of you for EVERYTHING!
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24 November 2016
Super friendly and knowledgeable, attentive. Beam came in for his teeth cleaning- they did great job; it cost $225 with blood work- as advertised (do not opt out of blood work- it's very important before pet goes under during precedure). Doctor called before going ahead with the work to discuss blood work results. They gave me another call to let me know Beam is ready for pickup. Thank you very much!! Beam and Anya
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30 October 2016
Wonderful experience. Took 2 of my 3 Great Danes for dental work. Was very nervous about putting my babies under anesthesia. They were so kind, caring and knowledgeable (the entire staff) which put my fears to rest, and they took excellent care of both of my big babies. Everything went so smoothly and all at a fraction of the cost of a regular vet office. I cannot say enough about Helping Hands. If I could give them 10 stars I would!! Thank you all.
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