Make sure you put everything in the purchase agreement and not on their word. I bought a Ford Explorer Sport there. Everything in great condition except for the air conditioning which was not getting cold. They said they would fix it and attempted to two times. I finally went to Barber Ford in Holland and it was fixed the first time Barber worked on the car.
When I went back for reimbursement for the repair, they said they had repaired it which was not true. If they did, why did another dealer successfully fix it the first time.
If there is anything wrong with the car. Do not take them at their word. PUT IT IN THE PURCHASE AGREEMENT.
I can't get reimbursed any more, but I certainly can warn other people about this dealership.
My husband and I have purchased 2 other vehicles here prior to our most recent purchase. They are always great to work with. This time, we had the pleasure of working with Joe Broekhuizen. He was friendly, not too pushy, and personable. He, Ron, the finance manager, and their team made the process quick and easy. We love and appreciate their excellent service!
Calvin was my sales associate and he did an AMAZING job helping my husband and I pick out our new vehicle. He went the extra mile and helped us feel comfortable making such a big purchase. Thank you for all your help Calvin! Go see Calvin if you need anything..
Not entirely the best place to buy a car. I have mixed reviews I guess. I opted to buy a car that I was leery of because there were lots of scratches and dents as well as a broken mirror. I agreed I would buy it if they fixed it first, but they insisted I buy it and then they would fix it. We signed a form that they promised to fix my car and I bought it. I was very happy how much they gave me for my trade in, and Gail the financial lady was AMAZING! I would do business with them again because of how awesome she was!
The day they told me to come back to fix the paint and dents they didn’t even have me on the schedule. So I had to come back a different day. That day they only did the dents fixed because the paint guy wasn’t there, and they did a great job, really nice work. The next time I brought it back they did the paint and it was seriously shotty work! The touch ups look like they just fingernail polished it in. The paint dried higher than the rest of the car so the scratches are still noticeable. They also totally forgot about my mirror and even questioned if they promised that to me! I told them I’m not happy with the paint and I felt swindled. This was the very reason I wanted it painted before I bought it. The paint job is so bad that after two car washes some of it just came off! 😡 What a joke.
So, I have mixed feelings about this place. I don’t trust the employees because they haven’t kept up on their promises. However, they gave me a great deal on the trade in and the new car itself runs like a charm. I just wished it looked like a new car too. 😕
Well, I bought a 2011 jeep liberty from them. I haven't even owned it a year and it leaks coolant, and the heat stopped working. They won't do a dang thing about it. They reassured me when I bought it, that the Jeep was a great vehicle and would stand behind they're word. Well. They sold me a pile of junk. Never trust a car salesman. Especially at this damn place
I had a great experience. I wasn’t sure If I would qualify to get a car and with the of Gail.D she made it possible! She helped me find the perfect suv that suited my needs. She also stayed in my budget range. She was awesome! I’d give her five more stars if I could! Thanks!
I selected get "Get E-Price" on their website. Received email asking what I wanted. Sent them a VIN # and requested price. Never heard another word so I purchased a Jeep Grand Cherokee Limited from Courtesy. Courtesy got back to me immediately, got a great price and people were super nice. Customer service makes the difference!
The staff are definitely awesome and warm make me feel at home! They work as a wonderful team. They answered my questions quickly and provided solutions which made my purchase so smooth and satisfactory. Special thanks to sales representative Paul Granzotto who provided excellent and efficient service to us, who made the purchase so smooth and fun, who relieved our insecurities (me and my daughter know nothing about vehicles) with detailed explanations and sincerity. Paul is very friendly and customer oriented, and thoughtful. I would highly recommend Harold Ziegler Chrysler Dodge Jeep Ram Grandville Dealer!!! I purchased my Jeep Wrangler Sport two years ago and a Sahara for my daughter today. We were satisfied with both purchases. I might come back again.
I went in not even sure if I wanted a new car. With Gail Donato's help I found an SUV that met my needs. Gail was very patient in my search and supportive when I thought things were out of my budget. The process was smooth and I soon had my new vehicle. Paul, unsure of last name, came out and helped setup my phone and navigation system. He helped me understand how to work features on my truck. No question was stupid and both Paul and Gail encouraged me to call or return if I had any other questions. I would definitely buy another car from these two again. Great Service!
Customer service is what you expect at any dealership but very disappointed with them and would not recommend them to anyone. They tried taking advantage of me and tried having me sign stuff without explaining what it was. They gave me prices that were well over 100 dollars over other dealers in the area(went with Courtesy who were great and came in 120 under what I was offered here for a much better car). I don't know if it's because I look young but was not treated the way any person should be. Worst part is I wrote the manager about my experience and never even heard anything back.
Brian Quist and everyone else who helped me were awesome. I'm a first time buyer and had tons of questions and concerns and Brian helped ease my mind about everything! He was very kind, patient, and helpful. I only went in twice and took the car home with me on the second day! They even got the car from a different location for me and cleaned it up AND put a full tank of gas in it for me. Both times I came in at random and Brian put everything side for me to take care of me. I absolutely love my new car and cannot wait to drive it everywhere! What an amazing experience!
Whole process was very simple. I emailed internet sales with a few vehicles I was looking at. Pricing options and availability as well as credit check was all done through email. The vehicle was ready when I arrived to take possession and after a few minutes of paperwork I was on my way.
Second purchase from Zeigler this way and would highly recommend!
I can't say enough about how well the sales process went for me. I came in seeking a very specific vehicle and ended up having my vehicle built. My salesperson (Jeff Holtsclaw) was incredibly helpful throughout the process. My assumption was once the vehicle was ordered and he'd completed his sale the contact I'd receive would be minimal but he kept me informed in detail throughout the process and helped expedite the process whenever possible. Once the vehicle arrived Jeff and the dealership went above and beyond what is required of them. They took my vehicle to several places for me to have additional details done that I wanted to add to the vehicle before I picked it up. They handled all of that without a complaint. Easiest & most pleasant car purchase I've ever had!!!!
I walked into the dealership not knowing exactly what type of car I wanted to lease. Jeff was so knowledgeable, friendly and accommodating. He went out of his way to make sure the vehicles I wanted to test drive were ready and warmed up, even in the cold, winter rain! When I narrowed it down to a Wrangler, he worked hard to find me the exact vehicle that fit my wants and needs. Jeff has even checked in with me after to be sure I'm loving my Jeep! I am ecstatic about the way everything was handled and prepared for me. I would highly recommend working with Jeff!