Decent place for movies. Unhealthy snacks and pop corn too salty to encourage soda drinking, but they do provide unsalted pop corn on request.
Love how close it is and because there are only 12 theaters it doesn't seem to get the traffic that the mall theater gets. And now they serve beer and wine so what's not to love.
Friendly staff. Hot popcorn Great sound quality.. I have been coming for years its my favorite theater
I have been to this cinema since it has opened. I've seen everything from The Avengers to Guardian of the Galaxy 2 here, and I have never had a poor experience. Recently, I had a particularly good experience with an employee named Tanner- he was quick, friendly, and managed to throw a few puns into normal counter conversation. You need many more employees like this young man; making a customer feel engaged and not like a burden is a great way to earn customer loyalty.
Speaking of which, for those individuals complaining about the cost of concessions, there are loyalty options that slice the cost of refreshments significantly. If you go to the cinema more than twice in a year I'd highly recommend investing in a drink cup and popcorn shirt. (PS: AMC doesn't do that)
It's a good theater but management should step up and train their concession staff better. Sometimes they are rude and have no idea what they are doing. I asked one of them to put the butter all they way through the bag of pop corn not just on the top. He had no idea what I was talking about.
One of them, an overweight girl two weeks ago treated me so rudely I had to complain about her. The person I complained to just stared at me blankly. Nobody apologized. Just nothing.
I was paying for my popcorn and realized I had just lost my debit card, which I had just used to pay for my ticket. I told the girl I needed to walk over to the ticket counter and see if I left my debit card there. She told me firmly that I was not going to take my bad of popcorn until I paid for it. I explained the situation and she said she didn't care. I guess she had to guard this bag of popcorn from a possible popcorn thief. I told her her customer services skills were bad and she just stared at me with a blank stare.
Terrible customer service experience.
This is my favorite Harkin's Theatre in the Southeast Valley! It never feels over crowded or dirty! Early morning showings are the best because there never seems to be an issue finding our favorite seats at that time.
Minus one star for not having the reclining seats like AMC has. But other than that, it's a great theater
Harkins is clean and stadium seating. If you drop popcorn they sweep it up right after you. Plus if you buy a Harkins popcorn shirt and loyalty cup the concessions are cheap for the whole year. The summer movies for kids are great too.
Clean theater. Saw baby driver. Theater was pretty full. Seating is good enough to see from all angles. Friendly counter staff even with the up sales. Overall a good experience.
Great theater. Always clean and the staff is always friendly. I see at least 25 movies a year there and have never had a problem. Only negative i can think of is the french fries. They are air heated or something similar and are not very tasty. Wish they had a real fryer.
Our favorite theater! Always our first choice when looking for a movie. Never had a bad experience in several years.
The family and I come here often, the theaters are clean and the staff are very friendly and courteous.
Have come here MUTLIPLE TIMES. I have NEVER had a good experience here. I refuse to come back and will never recommend this theater to ANYONE, including my enemies. It's rather funny because while everyone else has complaints about the concession workers, I have only ever had issues with management directly. 10/10 would not recommend. If I could give zero stars I would. Thanks for the waste of time and money.
This theater was good but unfortunately it became absolete, other theaters are a competition so should Harkins. I wish you guys would have reserve seating/stadium recliner chairs. Very inviting not only to me and my family as well as to others who already enjoy coming. Disappointing.
We love this theatre! It is rarely crowded. The theatre is always very clean and the staff are friendly and work hard to keep any lines moving quickly.