Upscale accommodations, overall beautiful rooms. All of the staff were extremely friendly and polite. You are literally minutes from the beach and pier.
Cute condo style hotel. Not fancy but clean and cozy!
Our disgusting dirty stay was from May 11 to May 13. We were first given a room with a dirty a/c coil. We went down to ask for our room to be changed and they accommodated us immediately after showing the dirty filter. We went into our new room 309 and checked the a/c and it was worse than the room we just left (pictures are attached). It looked like black mold was growing in the coils ( we were later told it was not black mold, but was actually dust that had accumulated. They made it a point to let us know we were wrong it was checked and in writing it was not black mold). They think it is acceptable to have filthy coils and not clean them and have guests breath the disgusting air. We made it clear because of the time we have no choice but to stay. We asked for them to find another room without dirty coils and gave our phone number because we were going out. Also asked if they can't find another room ( I don't think occupancy was more than 50%. Garage was not full and place looked empty) to please send maintenance up the next day to clean the coils. Guess what, we never got another room and the coils were never cleaned. In addition to having that filthy air on my mind all night we found ants and hair on the sheets. We also had sewer flies in the bathroom. On top of all this we were charged an additional booking charge of $30.00. When placing the reservations directly by phone being told there was a booking charge and then being told what the TOTAL of our stay would be, and there will be no additional charges. ( I made a point of asking if there were going to be any additional charges, and was told no. I believe the person I spoke with on the phone was Kathy) When given a total you would expect it to be the total. I should of stayed at Diamond Head for the same price.
Beautiful rooms and great service.
We stayed at the Harbor House for a week in February. The night before our check out we went to bed early so that we could get a good nights rest before driving the long eighteen hour straight through trip home. Shortly after going to sleep we were awakened by loud drunks in the room next to ours. They were yelling and playing loud music. I called the desk and received a recorded message that the desk closes at 10PM and to telephone a call out person for any problems. At 2:30AM the drunks in room 212 continued to yell and vibrate the walls to our room with their music. I telephoned the on call and no one answered so I called again and left a detailed voice message. My wife called a few minutes later and she informed the on call man of the problem. At approximately 3AM the on call man had not arrived. I then knocked on the door to room 212 and told the renter that their loud party was keeping us from sleeping. The loud yelling continued until approximately 4:30 AM. The front desk was informed of the complaint upon check out and were told that someone should have shown up. This was a night from hell at the Harbor House. There is no customer service from 10PM until 8AM. You are one your on. I will not stay here again.
This place is very nice, clean and felt like home. It is run by a condo association so they are strict with rules but if you are there just to relax or maybe for business it's a great place. They have a nice pool and community area. Walking distance from many restaurants and pier. Highly recommended.
My favorite place to stay in Ft Myers , have stayed here several times. Within walking distance to the Pier and all the stores there. Very quiet and peaceful too