I stayed a hole weekend with my family and kids and we got two rooms I spend almost $500 and one room was great checking in The other room my beds wasn't changed in the bed had a sock in it and hair. The lamp was broken and I took pictures but it won't let me post them wish I can swear to God..I was so mad they gave me one free night and came in changed the sheets infront of us and said there so sorry about that this never happen before..like do y'all change the sheets even when the housekeeper have alot of rooms.don't think me and my family coming back.such a beautiful hotel to have nasty employees.
The check-in was quick. The room was great. The only downside was the cable tv was slow when channel surfing, like a couple second delay from clicking the button to the next channel popping up. The breakfast was great. The beds were very comfortable. The room was very clean.
The room was fine except for no actual bathroom door (it shares the closet door by sliding over so no lock and youngest daughter kept opening when everyone showered). Staff was friendly. Do NOT use the pool. One of the worst hotel pools we have ever gone in. Water was almost green and was very murky and couldn't see to the bottom. Was also not warm and not very big. Surprised the water wasn't clear with the amount of chlorine they use. You could smell throughout the entire bottom floor. Would not recommend this hotel if you care about the pool. One of the main reasons we like bringing the kiddos with us is because they love to swim and it's nice to let them do that even while it's cold outside. Won't be returning here again.
By far the best hotel we’ve stayed at in our journey, I am here with my disabled mom for a funeral which made us all very emotional. The staff was beyond helpful and considerate. We had an issue the first night we stayed and as soon as we told the GM Camille she immediently addressed it appropriately then followed up by helping us with our next nights stay. The rooms were exceptional and we were beyond happy we could have our little puppy as well! The breakfast was amazing and all the staff accommodated my mom who is completely disabled. They brought baskets full of yummy treats with linens outside the door and even were okay with our crazy day to day scheduling. The front desk staff was AMAZING and always with a bright smile. We are still here waiting on a cancer appointment and WILL be returning. Thank you so much to all the staff at the Hampton! 💙
Hampton Henrietta N.Y. Beautiful, VERY, very clean beautiful room. Coffee was superb, as was the complimentary breakfast! So much to choose from and very good! Employees were exceptionally friendly and more than willing to help in any way possible!
We had an accessible room on the first floor. It met or needs. The breakfast choices were above average and all the staff we encountered were pleasant. Very suburban location with lots of chain restaurants in the area. Easy to get up to Lake Ontario.
Room was clean. Service was good. Very nice to be able to take our dog as well. Breakfast was also pretty good.
The room seemed clean and the front desk attendant was very helpful. Breakfast kind of tasted like chewing cardboard covered in glue but hey, I can't complain about free food. Overall satisfied but don't expect much from the waffles/pastries. Side note: the guests next to us were smoking and made the entire room smell bad. But I can't fault the hotel for that
The hotel staff was nice. The rooms looked good. However I did stay at the hotel and the blanket was dirty and I could not get a replacement blanket. So that was a big negative. But the hotel itself was well kept and the free breakfast was good.
TV doesn't support Chromecast. No outdoor seating area. Everything else is great
It is better than average~ Nice staff and clean hotel
It is a good hotel with decent service . It had a few minor issues but the staff are decent about getting them fixed. Gym could be bigger
LOVE this hotel. Stayed here at least 4 times so far (with my boyfriend and great dane). Cozy and clean accommodations, GREAT friendly staff, breakfast in the morning, and they are so so welcoming to my dog every time we show up. I'm the first to admit, not all pet allowing hotels meet my standard for cleanliness. That has never been an issue here! Pet-friendly, clean, comfortable, and awesome staff?? What more could you ask for.
Great place!!! Asked for something different for breakfast and staff made it happen! Will definitely come here again!