We have been a Griffith customer for years. Always good service and everyone is very helpful and nice.
Great service, unfortunately sketchy billing. The technician was great, very responsive and friendly. Fixed our issue in under 30 minutes. When we called we for service we were told it was a $120 service fee. 30 minutes of work, and a $20 valve, resulted in not only the $120 but an additional $190 for the $20 part and half hour of work. Grand total of $312. for a Thursday morning call. I understand markup, but that is unreasonable. I would suggest steer clear unless you are in an emergency. However this wasn't even after hours rates, so if you do need them in that instance, say goodbye to your wallet.
I’ve been customer since 2003 with yearly inspections. I’ve gotten to know the fellas that do the inspections - dave came this time. I’m confident he does a thorough job. He’s also solved a service issue I had earlier this year. He’s knowledgeable, courteous and always professional.
promised a call back 20 hours ago still waiting. Why say you have 24 hour emergency service available if you cannot even be bothered to return a call. DEFINITELY not recommended.. waste of my time
The technician arrived promptly. He took an experienced look at the situation and came up with a plan to proceed.
His assessment was correct, so the problem was identified. He moved on to resolving the issue. It was an efficient and well thought-out process.
He replaced the damaged capacitor. I expressed my thanks, and he was on his way to the next call.
It was a job well done.
Our air conditioning unit stopped working. We called Griffith and they came out the same day. Roger was very professional and polite. He was thorough in checking the unit to find the problem and got it fixed.
The fellow who cleaned the boiler etc inspired a lot of confidence, and he gave me some pointers as to what to keep an eye on next winter.
I really appreciate the in-office staff. Jeff, in service and all staff in billing are quick to listen to my concerns and immediately make changes that I request with enthusiasm and great courtesy and respect. Frankly, it's why I remain a customer!
They guys are the best, very professional, very knowledgeable and they take the time to educate you. We worked out a good system for our needs and it is working perfectly. They corrected problems from the previous installation and left everything very clean and neat.