Friendly, but poor quality of work. Been twice and both times paid for the ultimate wash with true shine. There are spots over the glass, streaks on the paint and the wheels are as dirty as my cousin Betty. Made complaints both times, and nothing was done to fix it. Inspected the vehicle before I left this time and they refused to wipe it down more, and would not refund. Never going back.
Really good car wash! Prices are reasonable for the quality of the service, and if there is a problem it is normally dealt with in reasonable time. If you are not happy with the wash they will run you back through or take care of it manually. Their inside service is very good but they are not a detail shop. Seems many expect that. I would not say they are not a "Great" interior service, but they are competent, they are very consistent, and they listen to what you want. So often that is the downfall of these places. I would very much recommend them to anyone.
If I could this place negative starts I would..When I pull up to green lantern I’m normally greeted in a very friendly manner with an employee that’s ready to help. Today was the opposite I was greeted with a very quick “what wash do you wantok read the sign” and was ushered to drive forward. When I pulled up to the entrance of the car wash I was greeted by an angry looking employee that seemed annoyed that I had not immediately put my wheel on the EXACT spot he wanted and he started waving his arms. Once I had started my wash experience my wife and I normally enjoy the super wash followed by the basic interior due to how clean we keep our car. This time we were surprised to find they had only set the wash for basic and when I checked my receipt the original female employee that was so short with me had only charged me for the basic with basic interior. Due to the rudeness of the staff I was willing to pay for the upgrade and to go through the wash again after the interior had been cleaned. It took the staff several minutes before my wife and I had felt we waited long enough for them to even start cleaning the interior, so I then asked for a refund of the upgraded cost and the interior cleaning which I was only refunded the difference of the basic/super wash and I had to make a second trip to receive the proper refund. When I talked to the manager (Teddy) he asked very rudely and demanding why I felt I needed a refund and I had to coach him on customer service and why I wanted a refund for the service that had not been provided. I would like to receive a call from Teddy’s supervisor and possible customer experience training and how to resolve this terrible experience.
Avoid this place at all costs. Their car wash damaged the clear coat and paint on two different wheels on my 6 month old car. I filed an incident report with management and claimed it wasn't their fault. I made the general manager look up the surveillance footage of my car going in before the wash and he could not show me any damage on the wheels prior to going into the car wash but he still refused take any blame because "he couldn't tell for sure" if their was damage prior to the wash when it was clearly evident. He claimed that the paint was probably already chipped or worn despite the HD footage and the fact that the car is 6 months old. See the pictures attached. The paint is gone in the corners exposing the bare metal wheel.
Very disappointed. We purchased the 35.00 package and the lower panels had not even been touched. The grill was still covered with bugs that I was able to remove with my fingers. Wheel wells were not touched, either. Interior carpet looked good, but had not cleaned around gear shift and cup holders. We approached management who stated they would spray and wipe down. My husband told him needed to be run back through wash, again. After pointing out missed dirt three more times when 2 employees had rewiped the vehicle (manager one of them) they took back through wash, again, at our insistence. No, here is a free wash on us or any compensation. We normally go to Green Lantern every 1 or 2 months, but not anymore.
Laurie Reams
Very fast. Unfortunately, the rocker panels were still dirty, even after requesting their rewiping. There is still sand in my car around the gear shifter and in the cup holders. The ashtray is completely dirty. Dash dusty, trash left in the car in the door and under the seats. Visors haven't been wiped the last 4 times I've been there. I think it's time to find a new car wash.
The outside was decent, what you will expect from an average car wash company. The inside was a true disappointment, no cleaning at all. Not going back, save your money. In the worst case scenario go for the outside wash only.
The outside was almost adequate. Left dirt and streaks in the back window and mud on the door sill on the inside of the car. The hatchback area was not vacuumed at all and the rest of the car was spotted vacuumed at best. For 18 dollars? I won't be back.
Good clean car inside and out. They now have self service vacuums which is nice when I just need a quick clean. The quick self service kind that leaves your car fresh looking but maybe still a little dirt in the cracks cause your in a hurry.
It all depends on who is working, some of the team are very good with an acute focus on detail and getting every square inch clean and dry. But then the next person is just there collecting a paycheck and they just squirt a little water on you as you go by or just absent mindly wipe a rag around a bit and call it good. I think management could do a lot better at getting better help and properly training the ones who are motivated. All in all tho I usually get a clean vehicle and if its not they will gladly run you through again for free.
The best full-service car wash I've ever used. I just wish they had one up in Nebraska where I live. I always stop by here when I visit Wichita & think they would make a killing if they expanded. $34 for "the works" which is basically one step below a full detail.
Full service car wash. Stays pretty busy especially during hot and dry seasons. Prices vary for the type of service you pay for but they do a good job. Waiting area is clean and offers snacks and beverages at a cost while you wait. Waiting period can take a while during the busy season due to they service at least 9 vehicles at a time. Friendly service and curtious staff make the wait not so bad. Never had any problems or damage done as a result of this establishments service with regards to vehicle cleaning essentials. Recommended.