Bought a 2017 Malibu at the end of year sale, everyone was very nice and helped me go through the process of buying my first new car with little hassle. The finance guy didn't try to push me into something I didn't need, and in the end I got a really nice sedan! The salesman even gifted me some keychains. I will say, be prepared to spend quite a few hours there.
It is a whole new dealership under with the new owners. Unbelievable difference, the new service manager is exceptional and the new staff are excellent as well. Hopefully the Sales Department will follow suit.
Poor customer service, sells vehicles that are in no condition to be sold. It's obvious they use faulty, cheap materials to "fix" their vehicles to be sold. While the vehicles may appear fine on the outside, they actually are not. They also take advantage of good people. Not even six months from buying a 2014 truck here, and there has been multiple issues, including the a/c condenser needing to be replaced already. If you're looking to buy a vehicle that actually works, I would suggest not going here.
I own a Chevy SS, which is one of Chevy's rare fleet of car. I Trust Gordon working on my car, especially MORE since KEN SCOTT (service manager) has entered the picture to handle service. Ken Scott handled the repair of my car with care and precision. DRE who is also in service held good contact with me as well.
I have bought 3 cars from Gordon Chevrolet over the years. 2 in the last year from Mike Fricano. Low pressure, nice guy, extremely easy to work with.
Marc in finance as is good as it gets to work with as well!
In and out quick and painless.
No bells and whistles here. I set up an appointment, took a test drive, and paid for the car I was interested under the quoted price. They took care of updating vehicle registration at the dealership. I would highly recommend buying certified pre-owned at Gordon Chevrolet!
I have now purchased 3 vehicles from Gordon Chevrolet and each time the experience has been top notch. From walking the lot, test drive, signing paper work, everything is always handled with the up most top profession. Everyone makes you feel like family and wants what's best for your interest. I will always recommend Gordon Chevrolet to friends, family, and acquaintances! I will always buy my vehicle from Gordon Chevrolet and make sure I continue this now tradition.
Gordon Chevrolet is the best, hands down. Gordon Chevrolet showed how good they are by working extremely hard to get me the best interest rate and payment. . . I was very impressed when the salesman gave me the info that made me very smile from ear to ear. . . I am very thankful for Gordon Chevrolet's hard word, professionalism & dedication to get the customer the best deal That no other dealers could come close to. . . Thank you Gordon Chevrolet. . . You all are the best. . .
On the survey that I filled out I have been a long time customer of Gordon Chevrolet and have always received professional, friendly service. I am very pleased with the autos I've purchased over the years which I believe is around 8. My wife also feels the same way but I cannot let her take the car in for an oil change because she will find another newer auto she likes and we end up with new car instead of an oil change.
Great customer service! Everyone I spoke to today, was attentive, courteous, and polite. Made me feel comfortable from the moment I walked in the door! Marc and Jimmy were great! General manager Tony Castelli introduced himself and was very helpful throughout the entire process of buying my new car. I will be a repeat customer for sure and recommend them to all of my friends and family! Thank you Gordon Chevrolet!
When Avalanche became available in 2002, I wanted one. I purchased it from Gordon Chevrolet. Since then Gordon has done every single oil change and repair for the truck. It just had oil change for 267000 miles. Few months ago the dealership had total cleanup for service advisers. New faces, no more smiles, there is tension in air. In one repair a new adviser told me the price, and the truck was there overnight. Next day another adviser called me to pick up the truck and the price was $500 higher. When I told what the other adviser told me, I was told that he is not there anymore, and his word didn't stand. I had my last repair there last week and I didn't get even my usual 'regular customer' discount. I'm now there like once in a lifetime visitor who happened to be in the area and can be screwed. At least I gave them a second chance.
This truck is not only vehicle I've bought from Gordon Chevrolet. I sounds like the management doesn't understand that their showroom doesn't make dealership, it is the people. Next purchase and place for service is somewhere else.
All went well, however a separate Damage that was caused by the accident was not caught had I not had the car sent to the Service Department for the 90K Service. Just a heads up to make sure car is examined by service department when involved in collision to ensure all damages are caught and repaired.
When I went to pick up the car on Friday, the front Grill was not in place property, that I not inspected the car, I would have not noticed.
Please ensure all parts are secured properly before releasing vehicle to customers.
Also, the car was returned to me almost empty. I had 3/4 of a tank when I took the car in, I was not happy about almost running out of gas. Please have the courtesy to replace the gas used before returning the car to the customers.
Everything else went smoothly. Customer Service was absolutely great