High tech outfit, very clean and organized shop. Marc and Taylor are great hosts
Oil change and full checkup on my 911. Process was smooth from calling to getting back the car. Nice facility as well. Also saw the interaction with other customers that did need repairs and they seem very knowledgeable. Will come back will all my german cars.
I highly suggest trusting GCR with your vehicle. They've been nothing but professional and very helpful. I won't go anywhere else!
This repair shop will take your money. My wife and I took our 2008 BMW X3 here to check an oil leak by the oil filter cap on top of the engine. Their mechanic said it was the oil filter housing gasket and oil cooler gasket. This mechanic also replaced the upper radiator hose( said it had swelling due to oil saturating on it)he also replaced a cooling (water)hose for why? Total for 2 gaskets and 2 hoses a whopping $751.99. Mind you these are all on top of the engine. 4.5 hours of labor. Really!
Ok paid it and 9 days later the oil leak is still there. We take it back and they replaced the oil filter cap. A part that cost $43 and guess what it fixed the leak. But it wasn't $43 because labor etc came to $183.43. We asked the very rude and self assured service writer (Taylor)for a reimbursement of a fair nature due to their original misdiagnosis. He gave us a $58 discount. So the total for a oil filter cap cost us $876.99. DO NOT GO HERE
Scheduled service for my SL550. Everything went perfectly. Scheduling appointment, arranging loaner car, and most important: excellent service. I genuinely feel like I got better service at a lower price than the dealership. I will come here exclusively. The staff is very knowledgeable and professional.
Excellent communication and great service from Marc and the GCR crew. Can't wait for the next upgrade -
Only positives to report on German Car Repair. For those that have had less than great experiences, I am baffled. I've owned 911's for 30 years. Alan, Jerry and team have serviced my 997 Carrera and 997 Turbo for years; each time as described by GCR enthusiasts - competently, capably, and reasonably. Their move to Forsyth County makes my drive from ITP less convenient, but the trip time is more than worth it. Trust is a rare commodity these days; I choose to bank it with GCR.
Same price as the local dealer? I just went here for the first time, expecting a great experience to go along with all the positive reviews. It was only for an oil change, but I also asked the service writer to look at a one other thing during the oil change. I must have caught them on a bad day, because I really felt like I was putting them out. Isn't that what they are in business for? When I went back to pick up the car, they never gave me an estimate on the trim piece, and when I inquired about it, they said I needed to go to the dealer. The oil change was $90 which is the same price as the dealer. I personally didn't have a good experience here I won't be going back.
Really nice facility and professional staff. They were honest and did not try to push services that were not necessary on me. Highly recommend them
This was great car-service experience, Taylor service advisor is great professional with super customer service approach . They delivered everything they promised even above and beyond , from now on I will bring all my cars to them.
Super clean and neat place.
I recommend considering them for fair, honest, expert service.
Alan and staff are friendly and provided me suggested repair order.
They diagnosed my car issue quickly and suggested me to talk with the AUDI dealer for the faulty part to replace under CPO program, Since i have warranty covered.
Will go back again for sure.
Brought my 2002 BMW M3 here for some work and some questions and the staff was extremely helpful and knowledgeable in finding out everything about my car. These guys know what they are doing and I would trust them with my car anyday. I HIGHLY recommend considering them for fair, honest, expert service. I will certainly be back!