Again Honda Carland and their amazing professional staff like Andrew Prucha was able to get my vehicle back on the road in no time. Andrew and the Staff strive to make the customer experience satisfaction. Thank you for amazing customer experience at Honda Carland and continue to hire people like Andrew to support your great dealership.
Keep up the great work Honda Carland!
Rob C. was outstanding! He did such a great job on 11/24/17 that I came back to see him to get the recommended service completed. The change in the service and business is welcomed. Thank you new Service Center Manager!
Consistent experience over 30 years, has made me feel like I own a Rolls Royce and not a 2003 Honda Civic. Their attention to every detail of service is impeccable at extremely competitive prices. As it turns, out I rarely see the service department due to the excellent durability of the vehicle itself.
The guys here are always so nice to me and are very good at keeping me posted on the status of my car. They also explain in detail what needs to be done and what could wait. I never feel like they're ripping me off. I actually feel like I'm getting a pretty good deal most of the time, which is rare at most service centers. As long as I have a Honda, I will continue to trust them with all of my future service needs!
We recently relocated to the Atlanta and my Honda's maintenance light came on and we went to Honda Carland. We met Eric Bryant, the service manager, who saw us waiting for a service advisor as they were very busy. We had not been waiting more than a couple of minutes, but he jumped in and got my data as a new customer until our service advisor, Neil Lebron, was able to turn his attention to me. Both were so courteous and friendly. They told us where we could go have lunch while my car was being serviced. When my husband and I returned from lunch my car was ready. Niel explained clearly what was done and the condition of all the parts. Their customer service is beyond reproach.
I felt really comfortable with my experience at Honda Carlan service center. My Honda is 10 years old and while I always took my car back to the dealership for servicing, I really liked that I was not approached by a new car salesman at Honda Carland.
Service was quick and everyone was attentive. The waiting room was clean and offered free snacks and beverages. What more could you ask for!? I could not be happier with this experience! Thank you!
The guy at the front didn't even greet and said someone will be with you shortly, after me there were 4 customers who came in, were greeted properly and were addressed also by the next available agent, nobody cared to ask me why I am there. I saw all this happening and left from the office, the guy saw me going but didn't care to even ask typically "have you been helped" etc. etc.. very poor customer service. No I have to drive long to find another Honda service station.
I visited on 09/22 and was attended by Mr Hamid. He was very professional and helpful. It took around 40 mins to change oil and complete multi point inspection. I was extremely satisfied with the staff and service provided. i would surely visit them again.
The staff is great and takes time to explain you the details. Great service, friendly staff. I will highly recommend this place for your Honda needs.
After relocating from out of state, the biggest challenge for me was finding a car dealership that I could trust within my budget to care for my 2010 Honda Accord. I cannot believe that it cost me less money to maintain my car at Honda Carland than when I took my car to a reputable service shop back home.
I had warranty work completed that would have been an inconvenience to my work schedule anywhere else. Honda Carland ensured that I had a loaner car to accommodate and completed the work the work in a timely manner.
The staff is AWESOME, everyone from the courtesy shuttle (van) drivers, customer service reps that answer the incoming calls to the techs-their level of professionalism outstanding, I will not take my car anywhere else. Thank you so much Andrew Prucha and Staff at Honda Carland for turning me into a satisfied (loyal) customer.
Have a Great Day!
Bernetta
Unlike some auto service places, the price advertised after the coupon, which included fees, taxes, etc, was the price I paid--no additional shop fees to inflate my cost. Very important to me on a utilitarian service like an oil change which is highly advertised and supposedly discounted(until they add on shop fees). My service was performed in less time than I was told to expect and I was able to discuss a couple of issues with the technicians and service adviser in a customer friendly manner.
I could not be more happy with the service at HONDA Carland on Old Milton Parkway. Andrew Prucha always takes excellent care of us and our daughter's car. He understands my concerns as a Mom to have her safe on the road, and he always goes that "extra mile" to make sure her car is in the best condition. Andrew is more like a friend than a service rep! I am glad to know he is there for us whenever a concern arises.
I had to have my car towed to Honda Service Center off of State Bridge because it wouldn't start. I thought it would be a lot more like a starter or alternator problem, but it turned out to be only a battery replacement. I even had an oil change and some recalls done and had my car back by the end of the day despite it being a busy day!! Since I had it towed, I had to rely on the car service transporting me. The driver, Mr. Bill was very nice and was very efficient on getting me back home and then picking me up to get back to the service center. My service advisor was Andrew. He did an excellent job in communicating everything that was done to my car and also what I need to be looking out for to take care of the regular maintenance on my car. Thank you so much for making this such a pleasant experience. I will definitely be visiting this location again to take care of my car needs in the future!
I made an appoint to have my brakes checked for Wednesday morning. Shortly after dropping my car off, I received a call from my Service Advisor, Neil Lebron, who said that my front brakes looked fairly new and that the rear brakes still had some life left in them and could probably wait until my next oil change. I opted to go ahead and have the rear pads replaced anyway. The entire process was smooth and quick. I own 2 Honda's and have been taking my vehicles there for the last 10 years. In the beginning it was because I wanted to service my car there while it was under warranty, but have continued on because of the good service and competitive pricing that I've received over the years.