The customer service I received today was top notch. From my check in with Charlie R, the service manager carrying my child’s car seat without being asked, the rental car experience, to the pick up of my explorer. This was my first experience with this dealership and won’t be my last. I will buy/service here from now on because of how wonderful they were today. I wish every business treated you this way. I even made an error on where I was supposed to take my car for service and Charlie made it so smooth and worked me right in without making me feel bad. Thank you!!!
Love this place.. People are very helpful and very nice.. My 2014 Ford Explorer broke down an i took it there, they worked so hard to find and fix the problem.. Kept in contact with me about my SUV, explained and answered any questions i had. Very pleased, will continue to bring my vehicle here for all my tune ups, tires and engine work..
It's a fine showroom, recently renovated. Normal amenities (coffee, water), there is TV and free WiFi for you while you wait, and I was able to start connected with work while I waited for my car. It is a little challenging to get around near the dealership as it near a major highway interchange and a large main street. So, plan extra time for arrivals and departures around rush hour as you will likely run into traffic delays.
It was worth the 1hr 30min drive down. We received a fair deal and outstanding customer service. Absolutely beautiful dealership very modern. If your in the market for a new or pre-owned vehicle definitely check them out.
One month my service report showed normal wear and tear on the tires. A month or two later, the tires were all like new. When I pointed out that one or the other of these reports had to be bogus, the service guy said I was right and bring it in, they'd inspect it. My battery passed. I specifically asked them to look at the battery because I don't drive much and it has failed in the past. I was told the battery was fine. Here we are, a couple months later and the car won't start. The battery is completely dead. Thank you, God, it was parked in the garage. Imagine if I'd been somewhere late at night. They offered to have it towed but when I got the bill for the battery, the towing, $96.00, was on my bill. How many chances do you give them before you say "enough!" I'm there. I just called the Lincoln dealer across the street from Germaine and they will be servicing my vehicles from now on.
I have always had great service - staff is great - all of them. I have never had a bad experience ad I have been taking my cars to Germain Dublin for service since the day it opened.
I came in with no intention of walking away with a new car, and luck have it that they were able to get me into an upgraded vehicle and got the price exactly where I needed it to be. The whole team was WONDERFUL to work with, and treated me wonderfully from the time I walked in the door. I am not a rich person, but they treated me what felt like the same as someone walking in to pay cash for a car. I highly recommend this location for any of your car shopping needs!
Fantastic customer service and great car care. I've worked with Bill several times and he has been really excellent. They take time to listen to their customers, do thorough work, and fair service. Would recommend!
Very professional and friendly. Cost is cheaper than quick change oil companies and work quality is so much better! Highly recommend.
I bought my car from Germain Ford. Compared to other dealerships I worked with in Columbus, they are by far the best. A few years before I bought a car from them I came and they were nice to me even though they knew I wasn't a buyer. They showed me all lines of cars and showed me financing options with no pressure to buy. A year later I came back to buy a car from them.
I worked with Ralph, and he was helpful, and knowledgeable. He kept in touch with me even after the purchase. I bought a used car so it had a small scratch on the back bumper, he worked very fast to repair it and he kept me in the loop with updates. Once it was fixed, he called and informed me that it is ready.
Financing was very smooth with no pressure to purchase additional services.
I also took the car to the shop after the purchase to check on breaks and to ask a few questions. They seemed very busy but was helped quickly, they immediately checked. They also have FREE car wash for their customers.
Fast oil changes. Quality service. Nice waiting area with multiple beverages to choose from. Friendly employees.
I dealt with Mike in the service department. It was quick and easy to drop off and pick up. My car had a recall and they are going to fix; the only down side was I was told i would have to wait 3-4 months for the parts to come in. But, it was only a couple of weeks which was awesome. I also think the loaner car needs to be improved- but this seems only to apply when they have the car for a day checking it as they reserve one for me for the actual service. The only thing I didn't like is I had to pay the insurance on the loaner car. I understand from their perspective because someone could be a reckless driver however, I don't think I should have to incur any cost on a recall.
I was more than pleasantly pleased with my recent lease experience at Germain Ford. Joe DeLuca was attentive, engaged and very accommodating. He found the perfect vehicle for me and I LOVE IT! I have been raving about how great Germain is! Thank you to the entire sales team, but especially Joe, for making this a great experience.
I went in today to get my company car serviced and I had my 15 month old son with me. He did not want to wait while I signed some paperwork and was running rampant behind counters and in to offices. The guy helping me offered to bring the papers into the playroom for me to sign and then gave my son a baseball. Someone else gave him a stuffed bear. They were so nice and understanding of my little guy.
I will be going here from now on.
Went there to get my car serviced and tires replaced. Nick (Service Advisor) was very cordial and helped me out in choosing the right kind of service for my car's current condition and mileage. He even helped me out in matching the price for the new tires off of tire rack which would otherwise cost another 50$ for shipping. Wonderful experience and a great service team to work with.