Name: Furnishing America
Address: 301 E Stevens Ave, Santa Ana, CA 92707, USA, US
Telephone: +1 714-542-7717

Furnishing America is a furniture store, located at 301 E Stevens Ave, Santa Ana, CA 92707, USA. They can be contacted via phone at +1 714-542-7717, visit their website www.furnishingamerica.com for more detailed information.

Location :

301 E Stevens Ave, Santa Ana, CA 92707, USA

Contacts :

Added by Jopie, at 26 August 2016

Monday 10:00 AM – 7:00 PM
Tuesday 10:00 AM – 7:00 PM
Wednesday 10:00 AM – 7:00 PM
Thursday 10:00 AM – 7:00 PM
Friday 10:00 AM – 7:00 PM
Saturday 10:00 AM – 6:00 PM
Sunday 10:00 AM – 6:00 PM

Add email
Add business description
Add Social Media
Add Products and Services

Steve Dale

17 November 2017

Found this store by accident. Thought I was walking into a abandon where house only to discover a great selection, great pricing, very helpful staff, terrific delivery guys. They even called with a 30 minute delivery time. Very happy and we have already told several friends.
Dave Newman

23 September 2017

This is a hidden gem. High quality furniture at reasonable prices and no pressure sales.
The service was great when we asked for help but we were left alone to browse with no salesman watching us. The location in an industrial park is strange but inside is a huge showroom.
Mike Serafini

19 September 2017

Fantastic staff (Jayden in particular) was attentive and not too pushy.
Enrique Flores

02 August 2017

They were very helpful. Recommend this spot.
Wendy Hagmaier

14 July 2017

I was impressed with the large showroom. Prices seemed reasonable and they have many special-order items. I was pleased with the knowledge of the saleswoman.
Long Vo

10 July 2017

WARNING. AVOID AT ALL COST. We placed an order for a sofa with a matching chair and ottoman, but the chair we received was in the WRONG FABRIC after waiting seven weeks for it to get delivered!!! Our order was exactly like the floor model, but ended up with a furry monster. The furry fabric was supposed to only be for the pillow that came with the chair, NOT the chair itself. Why would anybody ever order a mismatched set like this in the first place?

Obviously there was no sense of quality control in the factory or at the warehouse. This mistake could have been caught by the factory with some common sense or at least by Furnishing America when it arrived at their store before delivery.

Not only was the entire chair wrong, one of the pillows was in the wrong color. Our order clearly stated our fabric and color choices. Also, the stitching on the fur pillows was very low quality and looked rushed as the fur was stitched into the seams on all sides. Did they think no one would notice? Every single mistake thus far has been so ridiculous and obvious it's scary to think, but who knows what else they are trying to hide?!

We contacted customer service immediately and they said they would reach out to the factory to get a replacement chair made asap. They did not follow up with us and we actually had to contact them again. This time I actually mentioned the poor workmanship on the pillows and they told me that they will not replace the fur pillows because that is how they are sewn and that they would CHARGE us if we wanted them redone. Seriously? How does this make any sense?! No way was I going to pay for another stinkin' pillow. These pillows aren't cheap either. If we could've not had to buy them we would've, but the store says they come with every purchase. This place has absolutely no standards for their products or for their customer service, which is so sad and disappointing. Btw, they also recommended we try to pull the fur out of the seams ourselves to fix the pillows. Are you kidding me?!

Anyway, the second time we spoke to them they said it would take 4-5 weeks to make the chair. What happened to the order rush?? Not acceptable. We had already waited seven weeks for our order to arrive and now we have to wait another 4-5 weeks?! We ordered our furniture so that it would arrive in time for CHRISTMAS, but that wasn't going to happen now. At least they were willing to remove the fur chair from our placeat least. Imagine having that chair in your living room for a whole month. My eyes were in so much pain.

A couple of days have passed and no follow up from them again. The next time I checked in with them, they said there was a "huge possibility" the replacement will arrive before Christmas. Instead, they came to pick up the chair, but told us the replacement will not arrive until the following week. At this point I was just glad the fur chair was gone

Our chair finally arrived but they FORGOT to replace the pillow that was in the wrong color. I mentioned this to the delivery men but at this point we just didn't care about it anymore. We just wanted this nightmare to be over. We were planning to replace the fur cover with something less obnoxious anyway. In the end, they did not offer anything but an apology over the phone blaming the factory for everything that went wrong.
Harold Loth

15 March 2017

Love this place! Getting ready to finally decide which sofa to custom order!
Long Vo

18 February 2017

WARNING. AVOID AT ALL COST. We placed an order for a sofa with a matching chair and ottoman, but the chair we received was in the WRONG FABRIC after waiting seven weeks for it to get delivered!!! Our order was exactly like the floor model, but ended up with a furry monster. The furry fabric was supposed to only be for the pillow that came with the chair, NOT the chair itself. Why would anybody ever order a mismatched set like this in the first place?

Obviously there was no sense of quality control in the factory or at the warehouse. This mistake could have been caught by the factory with some common sense or at least by Furnishing America when it arrived at their store before delivery.

Not only was the entire chair wrong, one of the pillows was in the wrong color. Our order clearly stated our fabric and color choices. Also, the stitching on the fur pillows was very low quality and looked rushed as the fur was stitched into the seams on all sides. Did they think no one would notice? Every single mistake thus far has been so ridiculous and obvious it's scary to think, but who knows what else they are trying to hide?!

We contacted customer service immediately and they said they would reach out to the factory to get a replacement chair made asap. They told us the expected delivery date would be in two days. Well, two days later and still no chair. They did not follow up with us and we actually had to contact them again. This time I actually mentioned the poor workmanship on the pillows and they told me that they will not replace the fur pillows because that is how they are sewn and that they would CHARGE us if we wanted them redone. Seriously? How does this make any sense?! No way was I going to pay for another stinkin' pillow. These pillows aren't cheap either. If we could've not had to buy them we would've, but the store says they come with every purchase. This place has absolutely no standards for their products or for their customer service, which is so sad and disappointing. Btw, they also recommended we try to pull the fur out of the seams ourselves to fix the pillows. Are you kidding me?!

Anyway, the second time we spoke to them they said it would take 4-5 weeks to make the chair. What happened to the order rush?? Not acceptable. We had already waited seven weeks for our order to arrive and now we have to wait another 4-5 weeks?! We ordered our furniture so that it would arrive in time for CHRISTMAS, but that wasn't going to happen now. At least they were willing to remove the fur chair from our placeat least. Imagine having that chair in your living room for a whole month. My eyes were in so much pain.

A couple of days have passed and no follow up from them again. The next time I checked in with them, they said there was a "huge possibility" the replacement will arrive before Christmas. Instead, they came to pick up the chair, but told us the replacement will not arrive until the following week. At this point I was just glad the fur chair was gone

Our chair finally arrived but they FORGOT to replace the pillow that was in the wrong color. I mentioned this to the delivery men but at this point we just didn't care about it anymore. We just wanted this nightmare to be over. We were planning to replace the fur cover with something less obnoxious anyway. In the end, they did not offer anything but an apology over the phone blaming the factory for everything that went wrong.
Samuel Han

18 December 2016

Holly was really helpful and informative and not pushy at all. The prices are also very good and affordable/reasonable. Definitely would recommend.
Jessica Wuyek

11 October 2016

The staff here are very helpful. I've bought several pieces for my living room and bedroom and every time I go in, they remember me. They have helped me flip through catalogs to find something nice within my budget and will suggest alternate options based on my taste. They do a great job and all the furniture I've purchased has been reasonably priced and great quality.
Holly Wingler

02 September 2016

A friend told me of Furnishing America after I almost spent over $1000 at another store. I came here and spent around $300 less for the same items and an even better, more fashionable bed frame! Holly was great and made me feel so much better about my purchase. I will totally be coming back for my living room and dining room furniture!! So many great affordable options!