FreightPros

Location :

2535 Brockton Dr Suite 500, Austin, TX 78758, USA
Added by Jopie, at 12 March 2022

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• Anonymous

  02 December 2022

  Had a great experience over the phone with Dave Zintac, who had quick answers to my every question and swiftly handled all my concerns, generating me quote after quote without frustration on either end. Reaching customer service was easy and robot-free, so that's a major plus! Will definitely be working with FreightPros now and in the future.

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• Anonymous

  28 April 2022

  I have used Freightpros for a year now and Andrea and her team have always been outstanding. The time from requesting a quote to receiving a quote is about 30 minutes to 1 hour, and she helps me get the trickiest of freight deliveries happen! I have stuff coming in and out constantly and Andrea always makes the process seamless.

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• Anonymous

  28 April 2022

  The customer service from this company was outstanding. I was pleasantly surprised, each time I called, I spoke to a real person. I did not have to leave messages, or repeat my conversation. Shelby did an outstanding job. She provided detailed information on the process. She was polite, courteous and helpful. Questions about tracking my item were answered promptly by Darius. Understanding the delivery time is an estimate, I was prepared for any delays. TForce freight handled the actual delivery. Again knowing pickup and delivery were estimated I was able to arrange a pickup call before they came the day after they were suppose to. The crate arrived at the destination without a mark on it. The driver who picked up the crate was friendly and helpful. I would definitely use and recommend FreightPro for any further business.

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• Anonymous

  09 April 2022

  FreightPros is very easy to use and the people are all very friendly and help find the initial best rate. Unfortunately after the fact follow up takes a long time. I had an issue with Central Transport hyping up extra charges that I did not agree with (they dumped 4 of my 10 pallets because they did not secure them correctly or unload correctly, and then charged me for more time and they didn't even pay for the destroyed contents which I had on video! I have been fighting them for 160 days!!!) Normally this wouldn't be FreightPros fault except that I explicitly told them not to charge my card for the additional amount. But they did anyway and told me that I would need to get it back from Central Transport. I filed my claim but was denied (as is everyone with Central). The good thing that FreightPros did was that they did take some responsibility and worked to get back a portion of the amount. FreightPros is a company that does care. I do feel that, even if I am not 100% happy with the final outcome. PS. DON'T USE CENTRAL TRANSPORT!!!

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• Anonymous

  19 March 2022

  I chose Freightpros because they found me a really good quote for my shipment. I paid and after a week I received my item. It was a bit damaged but I was happy with the price I paid and happy just to finally receive the arcade I always wanted. Fast forward to almost two weeks later, I get an email saying I will be charged almost $300 more because the item was actually a different class. I think that is not right, they can just charge you whatever they want after the fact! I’ve already been charged this extra amount and I just feel helpless.

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