All staff has been more than helpful. More than you'd expect from a dealership. Honesty and help is what I'm after when dealing with a vehicle. I'm very mechanically inclined, bought a ccv filter (fancy name for added oil filter for diesel trucks). Had a few questions and rather than brush me off or say I could schedule an appointment to answer a few quick questions they helped. Very hard to find these days. Also actually called back about a different part I was looking for within the hour. Quality and detail oriented. Thanks to all who helped.
Paul Misch is amazing!! He provided the best costumer service I've seen in a long time. It was my first time visiting this dealership and I'm so glad I did. Paul didn't give me the run around or play games like other dealerships have done to me. He was very professional and went out of his way to make sure that I would get a good, clean and affordable vehicle. I'm very pleased and would recommend him to anyone who needs a honest, hardworking salesman.
I had a great experience at Fred Martin Superstore! It was so easy and painless! I had gone to 3 other dealerships prior to this visit and it was a nightmare. We came here not knowing what to expect but was so happy by the time we leftwith our new Jeep! Our salesman drove us around in the golf cart looking at different options which was pretty cool and then when we wanted to test drive he gave us the key and told us the easiest route around the block. He worked with our payment amount and was upfront and honest. Everyone we met there was really friendly and professional! I would highly recommend! Thank you Fred Martin for our beautiful 2018 Jeep Compass!
First off we have bought our last 3 cars from here. We were especially happy with our most recent purchase. Lee is amazing!! And even called personally to wish my husband a happy birthday. It is the little things that mean the most.
I highly recommend them!
We also get our oil changes done here too and their staff is so polite and friendly!! Always a pleasant experience!
Chris G is the BEST! I've worked with him not once but twice and every time he's gone above and beyond to help me with a smile on his face. Not pushy and very knowledgeable. He has made the experience easy and fun and I know I'm in good hands. He spent hours helping me look for the prefect car after my car was totalled. Chris is genuine and that's what sets him apart from every salesmen I've ever worked with. If I'm ever in the market for another car, he will have my business for a third time! Everyone there has made this experience the best and I'm very thankful for that!! Definitely 5 stars without a doubt!!!
My new Jeep Compass underwent some add-ons last week..I dealt with James Clemens in the service departmenthis department has superior people. They found me the exact vehicle additions that I was looking for, even though it was not on site. It was delivered on time and was ready for me to drive in three days. My wife and I had the greatest experience ever in purchasing service for a vehicle. No hasslesno pressureno stories or excuses. The work was superb..James and his guys did a great job.
Thanks you, Terri and Holly at Fred Martin Nissan for achieving and exceeding my expectations of getting a New car. Nissan cars have always given me confidence and reliability. I walk off the lot with a dream come true in 2017 and it was all because of you guys. I look forward to working with you guys again. Thanks Nissan family! Keep up the GREAT work.
I was at Fred Martin getting my car serviced and to kill some time I went out and walked around looking at the new cars with no intention of buying one.
A Salesman came up and asked if anyone was helping me and we started talking and when he found out that I only drove a few miles he said the next time I get a car it might be a good idea to try a lease. That way I don't have to worry about repair charges etc etc. They told me what my car was worth and I was pretty happy -they were very fair. So bottom line I am leasing a 2018 Jeep Compass and I love it I couldn't be happier. If you go to Fred Martin you should ask for Jay he was my salesperson -he's very friendly and personable and most important --not pushy
My wife and I went to FMS to look at charges and Chrysler 300's. That is when we met Todd. What an incredibly fantastic salesmen. Todd did everything right from the start. Todd didn't try to over power us with his vast knowledge of the FMS inventory or make any assumptions that we may want something other than what we came for. Todd listened to everything we had to say and then asked questions. In the end we bought a lincoln which was a better fit for us. When dealing with the financial side of purchasing a car, once again Todd and Keith in finance department stepped up to the plate and hit it out of the park. I could go on and on about the class your dealership had shown. But I have to get back to work to pay for this beautiful car I just bought at the Fred Martin Superstore.
P.S. I did not get paid to say any of these nice things. And I will refer anyone I encounter looking for a car
My wife and I appreciate all that was done for us.
I just purchased my second Challenger from Fred Martin. I've been very happy with my experiences with this dealership! Both times I received fair trade in value and new terms and payments that work for my needs. Thanks Jeremy Wootan for an amazing experience. You were so down to earth and personable. I never felt like you were trying to sell me something, but rather you listened to what I wanted and then focused on finding that. Great Job, much appreciated! I am LOVING my new ride!!!
Not a fan of the Speedy oil change, but it is working its way to the almost favorable column. We just need to figure out how to make it Speedy. There is almost always an unbelievable wait. I just do not like the smells and sitting in my car. I miss the dealership waiting room and the option to top off my fluids as an additional service.
I purchased the tire and rim package at the time of signing. I took my car in because 2 of my tires needed repair. They forgot to tell me when I bought this package that it would be pro rated. Therefore, I had to pay a portion of the cost for the two tires that needed to be replaced. They also failed to mention that because I have a 4 wheel drive that when you replace 1 or more tires that you need to replace them all. So, they really tired to make me pay full cost for 2 new tires that were perfectly fine. I refused because I didn't have the money on the spot. BAD BUSINESS!!!
I actually enjoyed the car buying process at Fred Martin. My sales rep Scott Sanders was great. Scott listened to my wants and needs and showed me a car that is perfect for me. Scott made sure it happened. Also Rhonda in the finance dept was also lovely. And last but not least Duane Huff, YEA.
This dealership is HORRIBLE. Very very unprofessional. Very high pressure sales and definitely bad deals. They also will lower your APR on financing if you purchase their extended warranty which is illegal! I saved thousands on my new Jeep by buying from Falls Motor City which is not far from this dealer. Plus Falls Motor City cares about the customer, is honest and professional. Ask around before going to this dealer do your own research on them see for yourself. FYI Falls Motor City will beat ANY price from Fred Martin just to help a customer out. Check for yourself.
Josh and John were excellent. Gave me a different perspective on leasing vs. buying so I could have every option I wanted. they took the time to make sure I got the exact vehicle I wanted / did not rush me / and kept it on budget. Great job!