About
Location :
Added by Jopie, at 30 November 2016
Opening Hours
- Monday 8:30 AM – 7:00 PM
- Tuesday 8:30 AM – 6:00 PM
- Wednesday 8:30 AM – 6:00 PM
- Thursday 8:30 AM – 7:00 PM
- Friday 8:30 AM – 6:00 PM
- Saturday 9:00 AM – 4:00 PM
- Sunday Closed
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14 Reviews
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15 December 2017
I would love to give this place more the service while buying my car was fantasticunfortunately within 24 hrs of my purchase I established my rear entertainment system wasnt working. I notified my sales person and he got me set up to get it looked and since then its been nothing but excuses and BS. I bought my car in August and just last week theu finally said the part were ordered only to call back this week and dind out they were never really ordered.. I couldnt have been more angry.. still 3 mos after I bought my car and Ive gotten no where..super disappoint after the great service I received on the beginning.
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14 December 2017
I worked with Gretchen Keith to buy my wife a new Explorer. She was a pleasure to work with. She did an outstanding job with answering all my questions. I can be very indecisive at times and when i came in I was not sure what i even wanted to buy. She helped assist me in picking out the right vehicle for my wife. everyone there was very friendly and made me feel at home. Everyone that walked by gave me a smile and asked how I was doing. i was very impressed with the customer service and will definitely be back again.
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12 December 2017
Great place to buy a vehicle. Kevin very nice and professional. The other sales persons are very good and will help you pick out the right vehicle for your needs.
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11 December 2017
Just took delivery of my new MKC. Everyone from service, financing to sales was truly professional and outstanding to work with. I would never go to another dealership ever! Can’t say enough good things about them!
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20 October 2017
I brought my 2004 Acura rsx type s into the body shop for a dent that was on the passenger side quarterpanel. I couldn't be happier with the work that was done and they also fixed a small rust spot by the bumper since they had to take it off anyway. Highly recommended.
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07 September 2017
I was up in this area for vacation when my engine blew. My car was towed here because it was the closest dealer. They quoted the job at 2 weeks, it ended up taking almost 2 months. On multiple occasions my service advisor assured me the car would be done by a certain date, and when that date came, I was told "it's looking like it'll be another week". That happened 2-3 times. When the vehicle finally was done, I had to make a 4 hour drive one way to pick it up. (My service advisor was well aware of the distance I would be driving home, we had multiple conversations regarding the fact that I live about 250 miles from the dealer). They never took the car on a test drive after replacing the engine, it only had 1 more mile on the odometer than it did when it was towed in. The new engine was making all kinds of rattling/grinding noises, so I had to take it to another dealer the day after I picked it up. They also charged me $160 for a battery that they never told me about until the day before I picked up the car. My service advisor said he was 'pretty sure' my dad authorized it, but he wasn't completely sure because 'that conversation was so long ago'. My dads name is not attached to the vehicle at all, the only conversation the two of them ever had was the day after my engine blew and my dad was asking the service advisor about getting me a rental car. Nothing more. (I was told by Ford customer service that they are refunding me the $160, but haven't heard from the dealer to find out how they are getting that money to me). Lastly, a gay pride sticker that was on the vehicle when it was towed there was missing when I got the car back, and the service manager said "so? That could've been anyone, your car was on our lot for two months. What do you really want me to do, buy you a new sticker?" So all in all this dealership gave me the worst experience, and a week after their 'repair', I'm still driving a rental car while another dealer looks over my car to figure out what Fox did incorrectly. Can't believe how awful my experience at this dealership has been.
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06 September 2017
Short wait time, expedient service, friendly and professional staff. In a city with many excellent service facilities, the team at Fox Grand Traverse stands above the rest. They are truly exceptional.
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25 August 2017
Chris and Natalie always work to quickly get my car in when things go south. I wish my Escape was as reliable as the Fox Morors customer service people. Thanks guys.
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28 June 2017
I brought in my car for a safety recall and received wonderful service. Eric scheduled an appointment for the next day, met me when I dropped off and picked up the car, and provided quick shuttle service so I could get back to work. The shuttle driver, Bruce, was very pleasant and a great conversationalist. My car was vacuumed and washed when I picked it up. Thank you, you made my day and I will be back!
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20 May 2017
First of all I know everyone is busy and sometimes unable to get to you in ten seconds but I work in customer service and have a lot of patience. Within the last two weeks I've tried to schedule a service appointment here and no one has contacted me back (also a couple months ago I tried to get in there with no response), I tried to use their convenient online service request form and no one will answer me. I get businesses are busy and definitely in the traverse city area. But when I can't get an appointment by emailing or calling there is a problem. Maybe the online shouldn't be offered at your location. I work in tc so that location is way more convenient. Instead I got in at the fox ford of cadillac location because the staff provides impeccable service and knows how to treat customers. I don't want anything from you guys but I really think you need to take a look at your appointment process in the service department.
Side not I do like the service at the quick lube , usually a pretty quick process getting in their and that staff is very nice.response / report this review -
04 February 2017
Very nice and clean service environment. I had a vehicle repaired here and I had great communications with the staff. Dave especially. Thanks Dave!
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27 January 2017
Fox Ford Put My Life in Danger!
I was told the rear drum brakes were long overdue and they were locked up. Upon receiving the truck back after being told it only needed new drums, pads and rear hardware, it still didn't seem to be quite right. However, I was assured after bringing it back again that things were fine, and the play in the brake pedal was fine; I was told even the mechanic working on my truck owns a similar one and that's how it is supposed to be. I took his word and drove the truck in that state for the duration of the summer in my trips between MI and NY. Upon my return to Traverse City this autumn, the brakes began to make noises I went to another shop to have them checked out. They checked the rear brakes and found loose parts inside the drum, and that the rear brakes aren't quite right, hence the rapid wear of the front brakes. I told them to leave the back untouched against their recommendation as I wanted to see how Fox Ford would handle this, and upon my arrival I was assured that everything would be covered as it seemed impossible to wear through a set of drum brakes in less than a year. Fox Ford replaced the rear brakes again, and it still seemed off. At this point, I returned to shop #2 where they found that the rear brakes were replaced, but were not connected. Meaning that for the period of time between the two visits, approximately a week, I was driving a car without rear brakes, and Fox Ford put my life in danger. This is completely unacceptable, and for that reason I will likely never frequent Fox Motors again. I don't understand how it can be forgotten to hook up the brakes, and how the vehicle wasn't test drove to confirm this prior to me reviving my truck back from the dealership. DO NOT TRUST THEIR WORK!response / report this review -
25 January 2017
Great people to work with! I have bought two cars from them, and I am getting a third soon.
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07 December 2016
Go see John Seeley. He was fantastic. He made my sales process incredibly fast. Sue did my paperwork. She was wonderful. Don't shop anywhere else. Fox Grand Traverse does it right.
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