Found a great price on a product but the staff was very rude and not helpful until I approached them for help.
One of the nicest shops I've ever been in. Thank you for all your help.
Stopped today to pick up something from this Harley dealership that I couldn't get next door at the Kawasaki shop. Put my purchase on the counter, chatted a bit, shared some war stories, and the guy initialed my purchase ($4.95) and said "free gift, you owe nothing". I repeated, "but I don't ride a Harley, she's a Ninja". He said, "I was listening the first time, doesn't matter soul sister, you ride, we are all family".
I'm going back in two weeks to buy the $200 pair of motorcycle boots and sending a girlfriend to them who wants to purchase a bike. She won't find better service than this!. Thank you for your kindness Phil!
Had a vibe ration in the rear. Took to several places with no luck. Went into the Service drive and talked with Sam. He took the bike for a test ride and came back. Stated he knew the problem. Checked my tire pressure. The back was way over inflated. Thank you for having a great advisor with knowledge. A+ in my book.
Great customer service! I Enjoy coming here for their events.
Great people. Very good bike techs. And good prices on everything. From the grimlen bell to a dresser HD. The parts staff are very helpful in finding you the right parts for your scooter. Another Ft.Wth must see
Rode in here on my Kawasaki, because I wanted to look around at new motorcycles. I was thinking about buying a Harley Davidson and after spending some time browsing around and shopping, as I was leaving there was a big nasty spitwad on the trunk of my Voyager. If this is the kind of people that ride Harley-Davidson's, who probably have Nissan and Honda cars parked in their garages, then I think I'll buy a new Yamaha Star Venture!
Super nice people!! Walked in with 35 minutes left until closing on a Friday night. Welcomed used with smiles! Beer, wings and Big Mike playing awesome tunes!! Thanks Ft Worth HD!!
If you need good quality customer service while buying parts for your Harley, go here and see Charlie.(could be Charles) He is very knowledgeable and gave us a few ideas of what to look at with our Harley. The customer service here was excellent and exceeded beyond my expectations, will be doing only business with you guys thanks so much and happy memorial day!!!! #heneedsaraise!
Best service ever. I needed some parts for my road king. I told Nick in parts that I was needing a new clutch and then I went shopping in motor clothes. Jamie in motor clothes got me fitted for a new helmet and boots. I went back to parts where Nick had my clutch pack waiting for me to check out. They always take the best care of me!
If you're looking for a Harley, Ft Worth Harley is the place to be. Michael Pettijohn was hands down the best salesman I've ever dealt with. He was never pushy just to get a sale. He listened to our interests & put us on a brand new bike. With our credit, it wasn't easy, but he did everything he could so we would leave out of there on 2 wheels!!! I would recommend him to anyone looking for a bike!!! Overall, great customer service from every department!!!
In the recent past I had my 08 Sportster 105yr Aniversery brake down and brought to these people, it had a Battery,Engine Light come on and stayed on,they claim they found no problem,it left me broke down a second time and brought back to them again,and they replaced the Key Fob Battery, I left again and broke down again way across town,(hauled home on my trailor) this time I took it to LongHorn where I bought it, they checked it and found a simple Voltage Regulator bad and replaced it.It has been 4 Month's since and no charging or Battery problems.PS-I replaced the Batt the 3rd breakdown but Light still on,Ft Worth Harley told me the first time to just buy a charger and charge it after each ride instead of fixing the bike with a Regulator. My advise to all is before you buy a Harley,find a Honest Harley Mechanic.What make's it worse is that I am disabled with spinal injury behind Lung's(no fix)forever in pain on SS,my Plate is full.Oh yes,they did send me a $50 gift card good at thier store only(another kick to head).
The Ride Harleys Davidson Hard driver domain of finest amp, smoothest ride since 1902Harley Davison
Service department will rip you off every chance they get if you have a warranty and then charge you for work you never approved. Worst ever!
Paul in sales is awesome. A fellow Iraq vet. He and owner Nick , helped me with a credit problem I got while living in the VA PTSD center and after my divorce.
They hooked me up with my dream bike!.
I'm a bit touched . Caught a head injury. But they helped me through the process with patience , and respect.
I have no words to promote them enough.
Thanks guys.