Name: Foreign Cars Italia
Address: 5603 Roanne Way, Greensboro, NC 27409, USA, US
Telephone: +1 336-294-0200

Foreign Cars Italia is a car dealer, located at 5603 Roanne Way, Greensboro, NC 27409, USA. They can be contacted via phone at +1 336-294-0200, visit their website www.foreigncarsitalia.com for more detailed information.

Location :

5603 Roanne Way, Greensboro, NC 27409, USA

Contacts :

Added by Jopie, at 24 November 2016

Monday 8:30 AM – 7:00 PM
Tuesday 8:30 AM – 7:00 PM
Wednesday 8:30 AM – 7:00 PM
Thursday 8:30 AM – 7:00 PM
Friday 8:30 AM – 7:00 PM
Saturday 8:30 AM – 5:00 PM
Sunday Closed

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Pravin Tambe

21 December 2017

I will call this a cheating, see it yourself

Step1: I logged a complain with the dealership
I am hugely disappointed with my recent transactions with Foreign Cars of Italia. I called Vic to raise concern with vehicle inspection report I got from the local dealer. There are current issues with this vehicle which will cost me at least $3,200 for parts and labor to fix below list.

1. Oil Pan Gasket - $1,947
2. Replace both front out - $221
3. Passenger side and rear rim replacement needed as they are damaged - $1,000 (Approx)

When I spoke to sales agent I was confirmed that if there are any major repairs your delaership will take care of it. However, Vic denied it on the phone, which is very unprofessional.

Attached herewith is our text conversation with you confirming that you will stand by this vehicle for 30 days even though there is no official 30 days warranty. I am also enclosing estimate that I received from BMW dealer to fix the issues mentioned above.

Please give me a call to discuss best way to address my issues.

======================================================
I received below response

Mr. Tambe,
After speaking with Victor, I regret to inform you that we will not be taking care of the service estimate from Bimmer Performance Center. On the itemized breakdown, all of the mentioned components are classified as wear and tear items which are not covered under warranty. If you do elect to have these maintenance items replaced, you are welcome to bring the BMW here to our shop.
Thanks,
Michael Escalera

15 December 2017

What a great place. I have had them work on my Aston Martin vantage and Ferrari. I didn't even buy the Ferrari from them and they still inspected it for me so I could make confident purchase. I deal with Stanley in service every time not only is he knowledgeable but he just a genuinely good guy. I would definitely recommend purchasing from these guys and if you already own I wouldn't bring my cars anywhere else for service. Thank you guys.
Chris Longtin

05 December 2017

I was impressed by the response time by Glen. I am another dealer and was looking for information on a wholesale car. Normally dealers won't give me the time of day. Glen was very nice and called back in less than the time he had originally stated. Very impressed, thank you!
Ruth Eggert

22 November 2017

Incredible customer service won me over. I was looking for a sensible sedan and received zero response from other dealer and received calls from Keith. The selection and purchase was painless, Keith even brought the car to me in Fayetteville and we signed the papers at my house. They were informative and gave great value for the purchase. Needless to say the car gets high complements and it's a real head turner. Never considered owning one, but this organization puts customer satisfaction as a priority. They're getting customer-centric right.
Tierra Mooney

31 October 2017

Great service, very helpful and knowledgeable. I highly recommend this dealership as they have a huge selection of many brands and Mark Euell is so easy to work with. He has followed up with me several times since the purchase to make sure everything was perfect. I will call Mark for my next Ferrari!
Zaid Chamdin

28 October 2017

The dealership is a great looking dealership, but do not let that fool you. Purchased a Macan GTS exactly how we wanted it. The purchase was done over phone and email. Salesmen were very rude and did not take us seriously, and though we were just messing around. They did not want to actually try to sell the car, they just wanted an easy sale. This is the good part. The Macan GTS that we bought was delivered to us with a different set of wheels!!! We then spoke to Keith and told him we received the wrong set of wheels. He then told us that a customer they had wanted the set that was on our car. So they switched the wheels and sent us the car without even telling us! THEY TOOK ADVANTAGE OF US! We then spoke to Jeff he was some of manager that did not know how to run a store to save his life. We told them it would be okay and we would keep the car if they just sent us Weather Tech floor mats and a couple Porsche pens and hats. They did not send them and kept telling us they were going to send them. DO NOT DO BUSINESS WITH THIS DEALERSHIP!!!!
Adnan Homsi

28 October 2017

I recently purchased a Porsche form Greensboro over the phone and email. My first conversation with the dealership Keith Robinson had confirmed the Vehicles availability, I reached out again, and another salesman helped me out and answered some questions I had. A couple of days go by and the other salesman flat out reaches out to me and asks if I’m going to buy the car because if not then I’m just a waist of time and I’m not worth his time and I probably can’t afford it!! What!! I was shocked, should have not done business with them because of that but they had the car I want. The Process took some time to finalize and that was my fault, the dealership was patient with me, but only because no one else was making an offer or tried to buy the car. After all Keith gets the vehicle delivered to my location, with different wheels on it! Keith said that the wheels where switched out on the car because a customer onsite wanted MY wheels so they switched them without my asking me. Keith also stated that the wheels that they switched for on my car where upgraded wheels I should thank him. I was very unhappy but I accepted the car and told him I would keep it under one condition! Send me some stuff for my Porsche, yeah yeah no problem said Keith I could do i. I wanted a Porsche pen, shirt, hat, hoodie and rubber floor mats. Keith sent 2 Hats a mug and a keychain, contacted him about the rest, he said he send them, called again in a week, same answer.
I contacted Jeff Francisco General Manager in regards of the situation, he agreed with me and said that he will have them sent out weeks nothing. Every time I contact Keith about this he tells me that his managers word is solid and that he will send them. It’s not about the stuff sent, it’s about the fact that I told my self I’ll be ok with the different wheels that they sent me and wouldn’t send the car back and get a refund, on my car that I put a deposit on, IF I can get those things, and they agreed to send them to me. Shady place to do business, I won’t by my next vechile there if it was 1 out of 1.
Rakesh Patel

27 October 2017

Great place to buy exotics cars and staff is very friendly and helpful.
Stacy Robinson

13 August 2017

Went to lot today.. no one adressed me at all, I am considering a new lease and I am local. However I will not be leasing from this location. Can't say it's a black issue. It's a.. NO CUSTOMER SERVICE ISSUE!
Michael Sbihli

06 May 2017

I purchased a BMW from their used car lot. I feel like I got a good deal, but what set them apart most was that it didn't have that "used car salesman" feel at any point in the process.

Charles Dabney was my sales consultant and he was the most professional one I've ever worked with. I truly mean it. He didn't pretend to know everything, but was still very knowledgeable - even about a brand that isn't one of their brands. He followed up on every question/request and was prompt and accommodating to my schedule. Since I was purchasing a vehicle that was much, much lower cost than one of their typical vehicle sales, this was especially impressive to me. It was just a really nice purchasing experience and I would highly recommend asking for him. All other employees there were also very professional and a pleasure to work with.

I highly recommend visiting here whether you are looking for a new or a used car.
Kendra Ochal

16 February 2017

The car was delivered and everything was as described. Sal Calabria was accommodating, professional & organized. A+ buying experience.
SY

26 December 2016

I purchased a GTR from this dealership assuming I was buying a great car. I put too much trust into them just because they are a Ferrari franchise dealer and more. The sales manager lied to me about the condition of the car and claimed it had never been launched. He claimed he knew the previous owner personally and it was a regular customer of theirs. The previous owner's full name and address were still programmed into the vehicle so I did a quick search and found multiple videos on his Facebook page beating the car to hell at the drag strip. It was below freezing temp when we came to look at the car so I really did not spend much time looking at it thoroughly, again assuming it was a reputable dealer. Well tires were bald, brakes were shot, none of the pre-sale service was ever completed as they claimed. I spend over $15,000 in repairs and maintainence immediately after making the purchase. I am very disappointed and would never purchase anything ever again from them. They are no different from the crooked independent used car sales men. Spend your money elsewhere because these guys are scam artists.
Gary Ly

15 December 2016

This is my first entry into a high end, luxury sports car; one of which most people can only dream! I was a bit anxious about taking this leap, but Sal Calabria (salesman) and Luis Pinto (finance manager) walked me through the entire process to reassure me of any of my concerns. I ended up pulling the trigger, and I haven't regretted any bit of it! I love my car!
Jason Lee

01 December 2016

I had the pleasure of purchasing my brand new 2017 Maserati Ghibli S Q4 from Kris Krysalka. From the minute I walked in to when I was out the door, he delivered both a professional and friendly experience and made sure I was comfortable every step of the way. He spent countless hours that afternoon working with my indecisive self trying out various vehicles to make sure I found the right one for me and was extremely knowledgeable about every and all vehicles on the lot. It's extremely important to me to build a trusting relationships with the dealer so that I can return in the future and not feel like an unknown walking in each time, and I feel that both Kris and Foreign Cars Italia delivered on that. Since the purchase, I've had very MINOR issues (a loose screw rolling around and a little rattle) but the service department was able to fix that immediately and with little delay (especially since it was over the holidays). All in all, I couldn't recommend my buying experience from Kris any higher and I highly recommend all prospective car buyers to at least swing by and check out their showroom, the Ferraris are a sight to behold!