Everything is great, perfect customer service.
Freely do what they want with your accounts (e.g. placing holds on checks that shouldn't have holds). Digital service and response time for digital deposits belongs in the 1980's. Call center is extremely rude, especially call center head LIZ. Speaks to customers in derogatory terms, gives irrational explanations for bank errors, will not help with errors that are obviously their fault. Accidentally deposited a check with misprinted account info, discovered and corrected same day. Three years later still get random calls from her (LIZ) telling me I don't qualify for services and chastising me for the incident. I am a working full time student, who works to pay for school but I am treated extremely poorly by them because I don't have much money. I do not need this in my life. I only keep this bank because I have a credit card attached and its close to my home but I deal with them as little as possible. Stay away, even if it's just so you don't have to deal with LIZ THE CALL CENTER HEAD. One of the worst people I have ever dealt with working for one of the worst banks. I would rather bank at Wells Fargo.
I have been with FFCU for quite awhile and the employees have are friendly and courteous. No matter what what problem I bring they go the distance to help me. This is something I never felt regular banks did.
I am moving soon and my choice in moving locations will keep me close to one of their branches.
Extremely helpful and pleasant staff.
Great service!