Bought a 2013 528i here. Customer service was great, everything went well and I still have the car today. Of course, BMW remains my favorite brand. Now we visit a different dealership, but only because it is closer. Thinking of upgrading from my 5er, and I will definitely visit BMW of Monrovia to check out their cars.
BMW truly is the Ultimate Driving Machine!👌
Tomas Cervantes has been our Sales Representative for years. I have recommended him several times and he has not disappointed. He is a knowledgeable, personable, and most importantly his professionalism is unparalleled.
As for my 530e..now, this is the ultimate driving machine! Love it!!
My first time in a while to get service in a BMW dealership. Last time I had a BMW was at least 15 years ago and Monrovia is the dealership I went to. It's nice to see how customer service has not only stayed the same but improved. My SA, Marie, was excellent and provided timely updates on the status of my service work.
My ONLY BWM dealership! This was the first time I've been here after being to three difference dealerships (and not liking any of them) and this will not be the last! I went in for routine maintenance and the way I was treated was wonderful! Marie was GREAT and went above and beyond to make sure my car was safe and got everything that I needed! I will be trading in my car soon and will only do business with Monrovia BMW. Thank you so much and I'm happy I finally found a BMW dealership I can trust and feel comfortable going to!
I purchased a 2014 i3. I enjoyed the car for about 20 minutes after purchasing it. I ended up returning the car and getting another car within 4 days. They were very helpful, and helped me get out of my contract. However, I spend 1 hour waiting to sign my contract, and 1 hour signing my contract. The customer service over the phone was absolutely horrible. The salesmen didn't even acknowledge me except for one which is the one that I bought the car from and he was great. Overall an experience that I don't want to go through again.
First off I would like to thank Bernard from sales for helping me purchase my second car from BMW of Monrovia. He is amazing to say the least. Bernard was very patient and very helpful in helping me find the car I wanted and also the best deal that worked for me. He provided me with not 1 but 2 great car buying experiences. What more can you ask for? I will definitely purchase my next Bmw here from him. I’ve been to a few car dealers over the years and I must say this is a good facility. Some places the salesman can be rude or pushy but not here that’s for sure! It’s modern, great atmosphere, down to earth staff, coffee machine makes great coffee by the way 👍🏻 Also service department, big thanks to Matt Clark for helping get an issue with my car sorted out and keeping me updated while my car was getting worked on. I love this dealership, I recommend to anyone in the market for a Bmw or Mini.
as a functioning corp, it works well and they do provide you everything needed. but in manners of technical issues and troubleshooting i had too much issues and over 5 times my car stopped in the middle of the freeway , missing to be hit by the cars coming behind me with few feet distance. during the 50.000 warranty i took it 3 times and they said the car has nothing . after the warranty the same thing happened many times again. a sales rep told me to renew my warranty and he came up astronomic numbers. or else they were gonna charge me to fix it. finally we ended up contacting the general manager in person, and he was a grateful help and he scheduled us a service which took 5 days but they fixed the car for good.
Recently I was towed in for a battery issue, Matt Clark our new SA took care of the problem immediately. The new service area is truly beautiful and a site to be seen. Also they allow you to text when your on your way to pick up the vehicle, very nice as it removes the waiting time when you arrive. Thank you again.
The people at Monrovia BMW, namely, Neil, and the Manager, and the financial consultant, and the "Smart" guy who helped me learn about the car we're extremely helpful, kind, patient and made buying a car a very positive experience. As a woman buying a car alone the experience can be intimidating and scary but the guys made me feel comfortable and treated me with utmost respect answering all my questions and patiently walked me through the buying and financing process. Not to forget the online people who got me an appointment and answered my questions and concerns with lighting speed! Seriously, they were amazing! So, all in all, the buying experience I had was amazing, and I couldn't be happier with my experience and the purchase of my beautiful BMW! Also the "No haggling" policy and knowing the selling price up front also makes the experience less stressful for all parties involved. By the way, this is my third BMW and they were all purchased at different locations, but the best experience that I've had has been at BMW MONROVIA! THANKS GUYS!
Great experience in purchasing my car. Manny was wonderful and helpful through the whole process. No negotiating, great price and service. This how car buying should be. Would definitely buy another car from here. Ask for Manny, he'll take care of you.
Tony and Team helped me get my dream car! I walked on the lot with intentions of 'just browsing', but immediately fell in love with the car I eventually walked off with that same day. The staff there were all accommodating and helped get me to a place where I was financially (and emotionally) comfortable with my purchase.
Tony has helped both myself and my step Dad get great deals on BMW cars. We've become a happy BMW family!
Two words that made my last servicing an awesome experience: KEITH MARSHALL! He is indeed a great addition to the Monrovia BMW team. Everything went smoothly from start to finish. Keith is on top of ithe gives you updates and he keeps you in the loop. He addresses all of my concerns and is very helpful. It is really nice to work with someone who has such a great attitude and so willingly to help. Keith definitely deserves the maximum STARS!
Great dealership!! We have two cars from here and the fleet manager Bruce is great to work with. He made the purchasing experience simple and easy based on our need. The post sale services are fantastic. Service manager Matt Clark is great to work with. Whenever I encounter technical issue, he can resolve it with just a phone call. Great people to work with here.