About
Location :
Added by Jopie, at 16 February 2017
Opening Hours
- Monday 7:00 AM – 9:00 PM
- Tuesday 7:00 AM – 9:00 PM
- Wednesday 7:00 AM – 9:00 PM
- Thursday 7:00 AM – 9:00 PM
- Friday 7:00 AM – 9:00 PM
- Saturday 8:00 AM – 8:00 PM
- Sunday 10:00 AM – 8:00 PM
Gallery
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13 Reviews
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05 December 2017
Had a very positive experience. Staff was great. I got a deal better than what I expected. Very satisfied, would recommend to friends and family. Thank you JB, Tom, and Sammy!
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04 December 2017
Excellent customer service . Very friendly. Please don’t forget to ask about EHAB . He is very supportive. And also Frank floor manger . By the way the financial guy . His name is Brian he is very fast . And done the paper work for less than 10 minuets.
I am so happy with this transaction.
👍response / report this review -
29 November 2017
Working with Charles and Tommy who are highly professional and knowledgeable made our decision to remain with Fletcher Jones a very easy one. They went above and beyond to secure our deal and we are delighted with their service and after sales service. I can highly recommend working with these two gentlemen who really know the business!.
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23 October 2017
Smooth, easy and best experience getting into a new car. The service from start to finish on this was very seamless. Alex, Fred, James, Paul, Matt & Ricardo really took it up a notch, showing me what is possible to exceed the standard. Wow, somehow things came together for me and lucked out with this group. Really happy with the new car and look forward to more good experiences in the future!
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10 October 2017
I called ahead to get front bracket for license plate for a vehicle. I advised that I would be there in 30 minutes. When I pulled up (to Service Department), I advised why I was there. Then, I was directed to Parts to purchase the bracket. I walked over the Parts, advised that I called earlier regarding the bracket and said I'd like to pay for the front license bracket. The gentleman, asked for the VIN of the vehicle, so I walked all the way out to the car, retrieved the VIN and came back. Then, the gentleman entered the VIN, only to advise that they did NOT have the bracket in stock.
I called ahead of time with the VIN to ensure the part was in stock. To say that I was treated shabbily is an understatement. Clearly, I didn't represent the kind of individual that would drive a Mercedes so, I can't say that I'm surprised by the service I received. Imagine the movie Pretty Woman when Julia Roberts' character wanted to buy a dress yep, the staff at Fletcher Jones was just like the sales reps in the movie. Thank you, Fletcher Jones for your "I'm better than you attitude". What an awesome experience.response / report this review -
27 September 2017
Hands down the best service all around from all the dealerships I have ever serviced any of my cars. It is like a city of its own. They provide you helpful tips, service advise that benefits you and extends the life of your car. The best services all around.
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14 August 2017
Do not let the location of the dealership deceive you! Based on my experience with the dealership, the experience is probably similar to what you might experience at a used car dealership in an urban area. Hope and pray nothing go wrong.if it does you are in for a rude awakening. The financial department for both Fletcher Jones and Mercedes is more than willing to make money by selling you "warranties". When it comes time for the warranty vendor to perform, it a different story. Mercedes Financial states that the vendor may or may not perform its stated obligation. Fletcher Jones Financial points the finger at Mercedes. Is not reasonable when you authorize a vendor and do business with them, you establish a protocol of expectations of how that vendor would perform for your customer? When both are challenged on why would you sell me a product and when you need to use the vendor, your employee states the vendor may or may not do what you paid them to do. You reach out to Fletcher Jones, who sold you the warranty, and their Guest Experience Manager states he does not know when the vendor will respond. When you call in frustration and state you would like to hear back by a stated date, Scott Ribble returns the telephone call and states, "I am not going to help you. You can do whatever you want to." For you business owners, would you accept an employee treating a customer like this? This is the kind of employees that work at Fletcher Jones and stay employed.
If you bought a bag of chips at a convenience store that you had to return, would you accept the store telling you to contact the manufacturer and stating they would not help you? Fletcher Jones sold me a warranty for a vendor with suspect performance, according to an employee at Mercedes Financial. I was forced to pay money that the vendor should have. Now I am out of money and no one wants to take responsibility for the performance of the vendor. The "management" of both Fletcher Jones and Mercedes Financial have not cared enough to reach out to me to try to resolve this issue
If you decide to purchase from Fletcher Jones, I pray you do not have any problems. If you do, at least you were forewarned. I wish I had beenresponse / report this review -
03 July 2017
Fletcher Jones has the best selection of vehicles. I was able to walk in their with my list of top 3 favorite cars. See them in all different colors and truly select the car of my dreams. Fred and Dan were very friendly and were able to answer all of my questions. They were very patient with me. I chose the S550 and love the autonomous driving. I will buy again. Thank you Fred and Dan. Willie the BBQ Coach
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23 May 2017
My family used to get cars here back in the 90s which was the heyday. Back then the salesmen we're professionals. Now it's a bunch of slick greasy protein shake drinking fratbros usually apprenticed to a shiny headed guy in an Italian suit. Salesmen rarely know much about their own cars and are poor in techniques to get your phone number etc. The men's bathroom on the main sales floor is an ocean of urine and no one seems to care. The worst.
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07 April 2017
They've been so helpful, & prompt! Amazing staff, very courteous. Just an all around wonderful experience. And the free car washes are great. While you wait you can get your nails done right in the dealership! How thoughtful is that? Love it.
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02 April 2017
over the years, I have bought many cars and dealt with many dealerships, but I had never had an experience like I did at Fletcher Jones. James Sullivan and his team (Brian in particular as well as Alan) were the consummate professionals. I felt like we were given the best deal possible, while being treated with honesty and courtesy. It was a very warm and pleasant experience. I am looking forward to my next car with them soon.
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27 March 2017
I had an excellent experience . Alan and Brian were so knowledgeable and very detailed in presenting the car. James the manager did an awesome job in giving us financing options and he made sure that were taken cared. I even got a follow up call from Alan the next day asking how are we doing with our new car. Esther completed the paper work so fast and she was very helpful in suggesting options to protect the car. The whole team was superb and I highly recommend them. I will definitely go back to them in the future.
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23 February 2017
Who likes going through the car buying experience? Nobody that I know. Well, Fletcher Jones Motorcars will change your mind. Gene is the consummate professional and knows how to put you at ease while trying to do his job of selling cars. He listens, he counsels and he is an expert in the operation of Mercedes-Benz products. Frank knows when to step in and step out. Esther is fun and thorough. Combined, they make Mercedes-Benz an even better car. Many thanks to all
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