Asked for a diagnostic. The guy turned up. Literally stayed 5 minutes. Told me I needed a new console without checking or even trying to fix it and left. $150 for an answer I could of given. Waste of time and money. Find a better service.
They were quick to come, take a picture of my treadmill as a “diagnostic” and $150 with a promise to send me an estimate for the needed part and general maintenance once the part was installed, which is covered with the $150 initial service call. I got one email with a “work order number” then they completely disappeared. I’ve emailed and left messages with their answering service. No word for more than a month. Quite a scam job they’ve got going on. I’ll be filing with the BBB, suspending my payment, and will share my experience on every social media platform I’m on. Beware. Shop elsewhere for your services.
Very satisfied with this company's technician, Jahsir, who replaced the battery on my Cybex 700r and managed to reconnect some wires that I had mistakenly disconnected on the circuit board when trying to do the job myself. He was technically proficient, prompt, friendly, and polite. The owner, Franklin Lee, was also a pleasure to deal with when I called him to describe the work needed and to set up an appointment. I highly recommend this company for fixing your fitness equipment.