They say there is a breakfast. it consists of oatmeal packets and coffee. Lie. They hardly ever have clean towels which you have to get yourself. They only clean ur room once a week or at least they are supposed too. That s never happened. If you like privacy this place is okay but if you ask me over priced for what you get.
This is a GREAT hotel. Clean and like new rooms. Will definitely return ..outstanding staff .thank you to Christy for all her help you rock
Everything was great until the fire alarm got told by some 1. That was kind of annoying but fire department came checked and turned it off. Otherwise I would recommend it is nice the sheets were clean and everything was good to go. But do bring your own silverwear X cetera
Customer service was great but the rooms are way overrated not even worth the price that they are renting them for. My opinion there were $350 to $450 at best
No frills. Breakfast is a bit of an overstatement. It includes coffee and packaged baked products. Room numbers very difficult to read and make sense of.
The rooms aren't bad and the staff is friendly and nice. My company was picking up the bill and paying with a card which wasn't the easiest process, but otherwise my stay was good.
The property itself is beautiful but the staff and management is horrible and don't accommodate you for issues that their propert is having. They have roaches, leaking ac units, leaks in the bathroom. My personal belongings got messed up and I didn't get compensated. I could go on and on but this property is the worst ever.
It was ok for one night. Not a very welcoming room. Depressing actually. However, towels and sheets were clean and the water was hot. Nice lake to look at, very serene.
My stay was a good experience for a last minute reservation , room was clean everything in place but it had a smell in the room and also one of the bed but other than that it was good.
I suppose you cannot expect a lot from this hotel, I would say the room was mediocre cleaning job, snot was on the sheets, hairs all over the bathroom that does not belong to me, staff were very friendly, the no smoking policy is phony, cigarette butts everywhere with the smell of smoke, I had attempted to get a refund for the night, I would just recommend to spend $85 a night across the street at the Marriott. The situation was handled well.
It's a shame that on reviews u cant give less than one star. The manager was unaware of wat was going on. Soon as we were able to speak to him ,he did try to do the right tging for us.We were very unsatisfied w/their cleanliness. In one night we had to be moved from one room to another. The people at the office that accommodate you in the rooms have no fault 4 the way these rooms are cleaned. Bed sheets were not changed there was skin scabs and much hair on bed sheets & snot tissues on vanity. Seems like the morning housekeeping ladies don't put effort into doing their job right. They should have a manager check the room before they occupy them & after the so-called housekeepers clean them . The day after that I had to wait for another room after being put thru all that, for the room where the office att.had been moved us to wasnt supposed to be occupied, He had no idea about this, he was trying to right the wrong. Very unprofessional cleaning we had to deal w/ all these issues by the time we got to bed it was 10:30 p.m.In2 days we were moved to 3 different rooms . The day after when I was moved to the third room the bathrooms were dirty, there was garbage boxes of chicken bones underneath the sink,Garbage galore. It did'nt appear that maintenance or housekeeping was done in that room. The workers at the front desk Howard & Judith did all they could &the last day Pat the office worker made sure that I get to speak to the Person in charge b'fore checking out the last day 11/05/16 to Gen. Manager Alex Adarve of which was very sorry & understanding. The front Desk attendants did their best to try to accommodate us,& I give them credit for that.Only one housekeeper there tried to clean wat the others didn't Her name was: Isamella she was the one that came to get all the garbage out of the room & did a quick clean in 1 out of the 3 bathrooms. Wouldn't recommend this place at all,the issues we were put thru gave me headaches and anxiety attacks. Wasn't worth the money paid. THEY NEED to do Orientation all over. I must say that the Manager Alex made up for all the inconvenience we were put thru & I am very grateful , but it was very appalling what we experienced. Mr. Adave took full responsibility for all the wrong doings of his workers and made me aware that he would make it known to his workers what had occurred and said he will never allow this to ever happen again. He was very courteous, friendly and showed that his main concern was the satisfaction of his customers. Thank you Mr. Alex Adarve. My apologies this had to happen for it shows that you want what's best for your customers as well as your front desk workers. He did give us vouchers for a 1 day stay @ any Extended Stay America any where in the state, but there is an expiration date so who's to say we might be able to use them .My husband & I are grateful. It would be a shame if we had to go through this all over again. I b'lieve that everyone should get a second chance. Thanks to all the workers that did the best to their ability to make things right.Hope all goes well w /this place.
Pretty clean and everything works fine. The free internet is slow, but if you upgrade you can stream netflix pretty smoothly.
What a great experience Very clean rooms . Very good service . i asked where i can order really good food for delivery and they reffired me to call Bella Nonna Gourmet Pizza and may I say what a very good choice. they delivery right to my front door. i never have to leave my room . Very good hotel. Very good staff and super clean rooms. Topped it off with very good delivery service. Thanks extended stay and thanks for referring Bella nonna. You can't go wrong here.
What a great place to chill. Good me relaxing. And they also recommended me to get delivery from Bella nonna gourmet pizza down the street since they open late. Amazing food. Clean room. Wow. Good room. Good food. Yyeesssss
we booked a room here online for three nights after calling ahead of time to ensure availability. we arrived around one o'clock to check in and were told they had no available rooms, and to compensate for the mix up they said they would give us an upgrade free of charge and to come back after three o'clock. we came back around 3:15 to check in and had to wait almost half an hour to get into the original type of room we booked. when asked about the upgrade the person at the front desk said, "don't worry about it". in addition, we booked a room for two adults and the sofa bed didn't have any bedding or pillows. when we called the front desk to ask for bedding they said they "didn't have any" and that they would call back. twenty minutes went by before they returned our call. they said they could bring up sheets but had no cases for the pillows. upkeep is obviously not a priority. directly in front of our room was a palm tree with cigarettes and a sun-bleached beer can stuck in it. for the price we paid for this room, i'm astonished at the service we've received. we weren't asking for special treatment, just what's expected of a hotel besides our mishaps, the hotel is facing a train that goes by every hour that shakes the entire building. definitely never staying here again. even the homing inn was better than this