What a great truck buying experience! Jason made this the easiest experience I’ve had at any dealership. It was well worth the drive from KY.
Purchased a truck with my son and it's been in the shop more than he has driven it. Twice for the same issue that cost over $1500 and conveniently out of warranty each time. I will never buy from them or the salesman again. Next time in it will be with an attorney.
I wanted to put 0 stars but it requires at least 1 star.
Very Fair on Price and Trade In values. Only reason not rating a 5 star is that I feel like the sales team member was not as knowledgeable as I would have expected. Failed to point out until the sale was complete (and handed me the “key” to my 2017 Tahoe - gently used) that only one key was with the vehicle (now I have to pay $120 for another key and clicker). Who buys a car from a dealer with only one key? Felt like the dealership should have offered to provide a second key at their cost. Minor I know, just the principal that when you buy a $40k plus vehicle you would think a few extra above and beyond things would be offered. Overall, pleased with experience.
I guess I’ve learned a lesson for the next time when buying a car.
Wes was easy to work with. He worked within our budget without trying to sell up. We think we got a very good deal. Highly pleased
Great to deal with, didn't set up appointment for front end alignment and had to do that myself .would go there again.
Jason Marvel went above and beyond to help me find the perfect vehicle. He answered any and all questions that we had. I would definitely go to him again to purchase our next vehicle and recommend anyone who is in the market to buy another vehicle to contact him.
Expressway Chevy in Mt. Vernon really does make you feel like you have a personal friend in the car business. I truly enjoyed my experience with our sales rep Wes and management Kevin. I will always use Expressway as my choice for purchasing and servicing my vehicles.
I called this morning about a battery issue and they let me bring the truck to them right after work. Within 30 minutes they had replaced the battery and I was on my way. The installation was so clean I couldn't tell they had touched it. The truck fires right up.
Jim Thompson is a Top Notch Salesman. Very personable, knowledgeable, honest and straightforward, takes time to listen to your wants and needs, then offers different vehicle options to choose from in order for you to find a vehicle that is perfect for you! Very smooth process with no pressure from beginning to end. We were very fortunate to have gotten Jim when we called Expressway the very first time years ago, we have now purchased 3 vehicles from him and when it comes time for the next one, he will be our one and only call. Highly recommended!
Bill & Tracy Rusher
Really wanted to give them 5 stars but they get 2. We bought used Cadillac SRX which we love but one day after purchase service rear axel light came on and every time we call we get the runaround. We purchased extended warranty and love the vechile but frustrated that they won't contact us back and make it right. We feel like we drove it off the lot and they knew along it needed service. Salesperson was very kind and easy to deal with. Since the light came on and we've called back we haven't heard from him or anyone when we leave messages. Called again yesterday only to get another number to call today. Starting to feel a bit deceived about my purchase. We have bought from them before due to sales and good customer service. Maybe the world is right in saying they just want your money. 👎🏼
We had a good salesman and got a nice tahoe.
Bought new equinox love it good price great service
If I could give this company zero stars I would. They have had my mothers car for more time then she has owned it herself it broke down within a week of her buying it cash $30,000 she broke down in Colorado and they are not wanting to reimburse her for everything that happened even though two of their employees made promises via text and in person. If their employees make these promises that if anything happens within 30 days they will cover it all than their company should stand by them. We had to deal with a lady on the phone who only likes to text regarding our claims and they also lost the paperwork we gave them they did not copy them like they should have to have several records. There is a lack of leadership and lack of ability to treat their customers like they should. I will not be shopping here or sending anyone from Mt Vernon to here unless they drastically do a 180 and treat us fairly and uphold their promises. Signed- Mike Funkhouser
When I saw a used 2016 Ford Escape advertised by their sister dealership Expressway Ford on Facebook, I sent my friend the link to get his opinion. He said he knew Jim Thompson who worked at Expressway Chevrolet. He reached out to him for me and within 45 minutes we were on our way to look at it. Upon arrival, Jim had the Escape parked at his facility ready for us to examine. He immediately pointed out some minor body work needing done and said no matter if I bought it or not, they would be fixing it. A short test-drive later, we were sitting in Jim's office completing the paperwork on the sale.
First thing on Monday, Jim followed through on his promise of immediately making arrangements for a loaner vehicle and having mine taken in for the minor body repair. He also quickly procured the second key for the Escape. Within two days, I had my Escape back without having to lift a finger.
Unlike many salespeople I've dealt with in the past, Jim is honest, fun, straightforward, and overall a pleasure to deal with. The finance person (whose name I forget) was just as cordial and great to work with. Jim's communication and follow-through are outstanding - I wish everyone I dealt with possessed the same work ethic.
I have no idea if I could have gotten a better price elsewhere, but frankly, I don't care. The service before, during and after the sale make up for any minor savings I might (or might not) have gotten elsewhere. I'll definitely refer friends and family to Jim and I'll be back for my next vehicle when that time comes.