Story time I got a ring from an online retailer and we were SO excited when it arrived that my fiancee rushed to try it onbut alas, it was too small! No idea how THAT happened - we were so careful to measure correctly, to the point where we were waffling between a 5.5 and a 6. We needed it resized immediately, so I scoured the options and decided to try the place in the Fayetteville mallas much as I find that particular mall distasteful. Rodney couldn't have been more professional, kind, and helpful, and the work got done in about an hour's time. We went back and it fit perfectly! As we walked away happily, I held my girl's left hand and noticedNO RING. That's because it was on her RIGHT hand. Yes, she had tried it on and then gotten it sized for the WRONG DAMN HAND. Embarrassed, we walked back to the counter. The staff was as amused as we were, but were absolute gentlemen in helping us find the humor in the situation. They changed it back to the original size quickly - and for free. They did a great job, displayed consummate professionalism and knowledge, and stood behind their work even when it was our fault that something wasn't perfect. I highly recommend these guys!!
Brought a ring to get repaired and they did an amazing job. I would recommend this place to everyone that has jewelry that needs repair or anything done to it. Do not take your jewelry to a shady place. Take it to this place and you will be satisfied with the price and the great job they do.
The man doing the actual work was extremely rude and stated that my ring was cubic zirconium and refused to work on it. It's a designer ring by Heidi Gibson with white saffires and a diamond crown. This was after I came several days before and was told to come back when they weren't as busy, so I made a special trip up here for no reason..
Fast service, pleasant experience. Got two watches fixed in no time. Military discount is a plus.
They are fantastic! I was shopping at Cross Creek Mall and noticed one of the tips on my antique engagement ring had fallen off. I immediately googled jewelry repair options in Fayetteville and was pleasantly surprised to find these guys located at the center of Cross Creek Mall. They not only fixed the tip on my ring, but also adjusted an aspect of its design, resized it, and cleaned it -- all for a reasonable price and within five hours! I liked their work so much that I even brought in another ring that needed to be resized -- which they had perfect and ready within two hours. Highly recommend!
Great customer service and what I needed done to a ring was perfect. I highly recommend this jeweler to anyone.