Edd Kirby's Adventure Chevrolet Chrysler Jeep Dodge Ram
1501 W Walnut Ave, Dalton, GA 30720, USAAbout
Location :
Added by Jopie, at 15 March 2017
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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15 Reviews
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16 December 2017
I bought a 2016 Chevy Traverse and we have had it in the shop there the times because the odometer jumps miles! Also, the traction went out and the vechile would not go over thirty miles an hour! The first time they kept it two days and called and said they could find nothing wrong! The second time was the same thing, except one service member said that he seen it jump ten miles from the parking space to the garage! I live ten miles from work, and the car get over two thousand miles out on it a month! The third time my car sit there for five weeks and we never received a phone call, nor was we offered a rental! I can check my onstar and see if the car was moved and to my surprise it wasn’t! So the car never got fixed and the traction went out again yesterday and the steering wheel locked and I almost wrecked with my children in the car! I am glad that when I stopped a police officer even seen what was going on with the car! We even talked to a guy that is one step below the owner and nothing is getting done! This is the worst service I have ever gotten from a dealership!!! Also the guy over the service department told me that the recall on my car was nothing an didn’t need to be fixed! I am furious! If I would have wrecked and we would have gotten hurt it would of been there fault for not doing there jobs! I hate to give them one star to write a review, but I wouldn’t give them any if I could!!! TERRIBLE SERVICE!!! Oh and this post had been here for a week now and the owner nor anyone from Edd Crappy Chevrolet has contacted us!!!! Guess the only reply to the post that say something nice to them, not the ones where they screw people over!
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14 December 2017
Will not be going back to the service dept in Dalton, Ga. I will rather drive to Chattanooga than deal with them here. How is it that I make an appointment at 9:30 am and the gentleman looks me in my face and tells me I will be out by 12:00? I’m a pretty patient guy because I understand that things happen, but having me wait there until 2 pm is ridiculous. Especially when I mentioned I had to drive to Alabama and I was assured I would be on the road immediately. Horrible customer service and the gentleman got an attitude when I confronted them like it was my fault.
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05 December 2017
Excellent I went in for my first oil change and didn't have an appointment, I had to wait a while but they worked me in and we got her done. My salesman Bryan as friendly as ever took me back to service and introduced me, smooth as glass. Bryan made my truck purchase the most comfortable deal I've ever made. Not pushy but makes you want to purchase a vehicle, very professional. William T. Wilburn. PS, I finally figured out how to change my review rating, sorry Bryan that it took so long. Thanks again my friend.
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30 November 2017
Steve C he is a awesome salesman he got me in a 2017 Chevrolet Trax and He got the payments to where I needed them to be he was a awesome person go and see him and since I have bought my car he has called me a couple of times to check on me and see if I still like my car I told him I love my car. He was very helpful.
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06 November 2017
I dropped my jeep off for a diagnostic service and to fill the air in my low tire. TWO days later I pick up my vehicle and they had not even rode it for a test drive to figure out why it is overheating. I needed my jeep so I couldn't leave it any longer even though they still had not diagnosed anything. I was already frustrated to be without a car for no reason for two days then I hopped in it to drive off the lot only to STILL HAVE CHECK ENGINE LIGHT ON AND LOW AIR IN MY TIRE LIGHT ON--And this is a dealer, I can't believe it. I couldn't believe I am driving away with TWO maintenance lights on. Later I emailed the manger, and he made promises to fix this bad service but then he never continued the communication or fulfilled the offer he made me. Just unbelievable. I give it zero stars.
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31 October 2017
I came into Adventure Chevy this morning and was greeted by John Rhodes, he listened to my needs, was very professional, explained how they do business and helped me find the PERFECT truck. I couldn't be happier! Awesome job John!!!!!!
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24 October 2017
Recently bought a 2018 Ram 2500. May have been the smoothest vehicle purchase I’ve ever had. Salesman Steve Cockburn worked hard to find me the truck I wanted and to get me the best deal possible. If you’re shopping for a new ride definitely ask for him by name. Straight shooting salesman who don’t pressure you into making a decision.
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01 October 2017
I went in to trade my 1 year old Journey in on a new van. I found the van I wanted online and the sales lady took my info, and said she was going to get the Journey appraised and would be right back. While she was gone, she had my credit run, WITHOUT my consent. This wouldn't have been so bad if we had come to an agreement on the trade in price or at least the sales price on the van, BUT we had just started. Not only did they offer an unreasonably low price for my Journey, but she proceeded to tell me that the price on the van I wanted was a typo on their website and that it was actually quite a bit more. Each of these things on their own may have been fine, but all of it together is a joke. So I went to Mountain Valley Motors in Blue Ridge and got a way better deal all around, saving me about $300 a month, so I guess there is a silver lining to the story.
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30 September 2017
Was surprised when my wife suggested we look at cars at Adventure, Was not expecting anything other than getting sunburned. John Rhodes came to greet us, He did an outstanding Job helping us decide what Car we would like. We drove out with a 2017 Renegade Trailhawk!! John was patient, Knew his stuff, and helpful all the way around. they not only Detailed the Car to look as Brand new as it is, they filled the "Hawk" with Gasoline. Nothing feels better driving than to see the needle go above the full mark on the dial!~ Thanks John! Ladell and you now are our GO TO Car salesmen! Getting a car here is a pleasant ADVENTURE for sure! I LOVE THIS JEEP!
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06 September 2017
My husband and I had a wonderful purchase experience with John Rhodes. He was patient with us and drove us around the lot to help us identify the perfect SUV. We are elderly and on a walker and so the height of the vehicle was a very important consideration for us as well as the cargo space for wheelchairs and luggage . We wanted a specific color and certain options . He showed us everything available and helped us make the perfect decision . John is a fine young man and would be a good choice of sales person for anybody considering a vehicle! My husband is a retired Navy man and he likes a straight shooter like John Rhodes !!!!
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11 July 2017
If I could leave 0 stars, I would. This is the WORST business I have ever had the displeasure of dealing with. They have mad my life a living hell for almost a year now. I purchased my vehicle in December of 2015, brand new. By august of 2016 I was bringing my car in for issues. I continued to bring my car in almost monthly for the same issue. In that time they had my husbands vehicle for 3 months, half of which was without a loaner car. I brought my car in again after opening a STAR case with Chrysler in March. They had it for 2 months after which is was returned to me in May and I was told it was fixed. This was also the day I had a arbitration for the NCDS where they proceeded to tell the NCDS that my car was fixed and blamed it on me as the driver for not knowing how to own a diesel vehicle (not my first diesel) and that I didn't drive it enough at highway speeds. They put 600 miles on my car and said all the sensors and filters had been replaced 6 times. That same day, while driving on the highway, my engine light came back on. Within 4 days my car was back in their service department, and has remained there, as of today July 10, 2017. Not once in that 4 months have I ever received a call from them to update me about my vehicle. I've needed important papers and information that I have continuously called and asked for, but am never called back. The assistant service manager, Kelly, falsified information on repair orders that were needed for court record and is no longer allowed to deal with our case (that's what we've been told, anyway) we also had to cancel family vacations due to the rules of no pets and mileage limits on the loaner vehicle. We have 5 dogs that we make a cross country road trip in almost yearly that had to be cancelled. My husband has also had to take days off of work for 2 pet emergencies that required surgery, so that his car would be available. The GM Ted has also never responded to my calls and when I've called and asked for the Owners phone number I was told he does not speak to customers. PLEASE save yourself the headache of ever getting involved with this place of business. The sales team is great, but you deal with them for 1 day and after that you are stuck with the hell hole they call a service department and 0 customer service!
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21 June 2017
I had a great experience with Ed Kirby's Adventure. My sales associate Brian Webb did an exceptional job finding the best deal and talking me through the process. Everyone was great. If and when I need another vehicle, I won't hesitate to go back.
Garrett L.Brownresponse / report this review -
16 June 2017
I love my 2015 Chevy Equinox! Charles Nicholson made my purchase so easy. He was very friendly and made me feel extremely comfortable with my purchase. Charles Nicholson was not just a salesman but was truly concerned with my needs and wants in a vehicle. Thanks Charles!!
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01 June 2017
We had a great experience car shopping at Edd Kirby in Dalton. Our sales associate, Charles Nicholson, provided us with wonderful customer service. He was friendly and informative. He made us feel comfortable about our purchase. My husband and I appreciate his patience and understanding. I will be referring my friends and family to see Charles Nicholson at Edd Kirby, in Dalton.
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22 March 2017
I had an amazing experience buying my car from Edd Kirby. I went in knowing my price range, but not specifically what I wanted in a car. With the help of Brian Webb, we found the car that was the perfect fit for our little family. We could not be more thankful for how easy and non stressful that our car shopping experience was. We will definitely be back if we ever need another car, ecspecially when our children start driving! It's comforting when you walk in feeling like a stranger, and leave feeling like family! I highly recommend if anyone needs something different, or is looking for something to fit them better, to go give Brian a visit! You won't be disappointed!
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