Went there for a recall on Mr daughter's car. The service department was friendly and fast and the sales people were wonderful and not pushy at all as we looked around while we waited. We felt like royalty. They want loyal customers and they show it by how they treat them.
Very professional and friendly staff and great servicing vehicles! Highly recommend Eastern Shore Hyundai
BEWARE THIS DEALERSHIP! Hyundais are wonderful vehicles.. we have purchased FOUR (we still have 3 of them) This dealership is NOT honest nor is it the place to purchase your vehicle. Make the smart investment of driving to Pensacola or elsewhere! We dropped off our Equus for a single door lock repair under warranty after we dropped it off, it was driven almost 10 miles (for a door lock!) and the windshield had sustained an enormous crack. We left the car there with the request that they fix what they broke! ONE MONTH later it came down to them saying that WE could not 'prove' that they cracked the windshield, so we have to file it on our insurance to have it repaired! Again we are big fans of the Hyundai vehicles (as four purchases demonstrates) just save yourself from dealing with such DISHONESTY and make a drive to purchase somewhere ANYWHERE else! You will be glad that you did!
This shorter tan fellow not sure if he is in finance or sales but he is super aggressive and rude. Was actually going to buy from the dealership he works at. Once he came into the deal he completely blew it for the dealership and I have never been so near the end of a deal and had a person destroy the deal. What is crazy the sales people were great to me I honestly hate that I couldn't leave with the car I wanted, all because a man felt like he had to be so aggressive. Now I'm enjoying a new Hyundai from Palmers.
The staff at Eastern Shore Hyundai made my car purchase easy! I went to several dealerships before coming to Eastern Shore and I wish I had come straight there! Thank you for the friendly service Danny, Josh Mason, and Jordan! You all are awesome! I love my new car!
Rachel B.
DISHONEST AND NOT TRANSPARENT! The sales department at this dealership is certainly NOT thorough. I purchased a Certified Elantra from Eastern Shore Hyundai BECAUSE of the advertised 100,000 mile warranty, and it was not until after my purchase did I realize that it does not transfer to the second owner. If I had known this to be the case, I would not have even purchased this vehicle. I have emails from my salesperson, Darrick Heath, claiming that the car did have this warranty, and to say that I am irritated to find out that my car does not have this warranty is upsetting to say the least. Also, I have since moved long distance, and when I take my car to get serviced at our local Hyundai dealer, I expect to have all my records be clear. This was not the case. I purchased a service contract, and I had to jump through hoops to prove that I purchased this said contract. They spelled my name wrong on title paperwork, and it took over 2 months to get my car corrected, registered, and obtain insurance. These are issues that I should not have to deal with, when making such a large purchase. All I have to say is BUYER BEWARE, and if you go into Eastern Shore Hyundai to purchase a vehicle just expect to be given many different answers and taken advantage of during the whole process.
They are so nice, accommodating and knowledgeable. It feels almost like home. The cashiers are awesome and friendly make you feel like they've known you forever. The advisors are very good at what they do, quick to find answers you have. Kudos to the Service Dept.
Absolutely wonderful. The best car-buying experience I've ever had. I started out with a difficult situation thinking that they wouldn't be able to work with me at this time, and they found a way to work everything out, and I ended up with a brand new car and great deal to boot! My salesperson was top notch. Very helpful, very patient, knowledgeable and honest. A true gentleman. Everyone was respectful. Thank you, Eastern Shore for all the help and the great deal.
Love my new Tuscon! Drew was the best sales person - no pressure just good information and understanding - very pleasant buying experience!
Quint and Crystal Rollo
Great experience as always!. Quick, in and out for oil change only this time. Everyone friendly and courteous as always. Great coffee, comfy chairs, and more tv than you every need! Y'all are great!
Purchased a 2012 Hyundai Genesis with 90k miles and not even 6 days later the transmission starts slipping. Like other reviewers, trying to get ahold of anyone is next to impossible. Multiple voicemails left
UPDATE: They don't like picking up phones this is very true, but after going down there and actually speaking to someone. They have offered to replace the transmission for free or let me use my down payment to just get into another vehicle. By far the best customer service I've ever experienced(in-person). Yeah, it would be great to get a phone call back, but if you just go down there and speak to someone you'll be better off. I can only imagine that they'll work with you like they did with me. Excellent!!
At Eastern Shore Hyundai, you aren't treated like a customer, but like a favorite member of the family. You are always welcomed with smiles and you leave knowing you have received excellent service. They sell an awesome product and their customer service guarantees loyal customers.
I'm only leaving one star so I can submit my review. My car is only two years old and has a huge spot of paint peeling. It started off small and is getting larger everyday. The paint will literally wipe off. I feel like there must be a paint problem or something. a new car shouldn't have paint just falling off. After visiting the Hyundai dealership at the Eastern Shore, the service manager assured me that that wasn't normal. He then took several pictures and told me he expected Hyundai to paint the top of my car. He got some info from me and said he would be in touch in a few days. One month later, he hasn't called back. I called and spoke with a nice lady, left a massage to be called back, nothing. Today, my husband called and left a message to be called back by a manager because this has gone on too long. He received NOTHING! I will never do business with this dealership again!!!!!