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Location :
Added by Jopie, at 25 March 2017
Opening Hours
- Monday 9:00 AM – 7:00 PM
- Tuesday 9:00 AM – 7:00 PM
- Wednesday 9:00 AM – 7:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 6:00 PM
- Sunday Closed
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14 Reviews
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20 December 2017
I received a letter from the dealership on last week for preapproval. I called several times to get information on the process and never got complete information from the person Amanda who was supposed to help me after I filled out the Internet application. Upon several calls to the dealership, I finally got word from Amanda that the Finance Manager Patrick was backed up and she would get back to me. I never heard back unless I continued to call on last week. So, with today being Tuesday, I called back to the dealership again only to find out Amanda was off. From there I called in and spoke with someone to check on my paperwork and they kept me on hold so long I hung up. I then received a hasty callback from a Rachel that says if I was not looking to trade my 2 existing vehicles then she could not help me. At no point in time did this Rachel introduce herself in terms of her position at the dealership or any information to let me know as a customer how my file ended up transferred over to her. As I was told by Amanda that there was only 1 finance manager working. This let me know she did not follow up with the notes from this Amanda person. I then called back to ask for a manager and got a Jessica. She interrupted me twice while I tried to explain my concerns and once I saw she was disconnected from my issue I was done. She was not professional and seemed to scatter responses in the middle of me talking which lets me know she was not hearing me out and wanted to move on which is completely unprofessional. I asked for her manager and she told me Amanda was it. I stated that we had all established that Amanda was off so I asked for the additional manager higher up. She then told me that the other manager was a person named Kevin who was on vacation. At no point in time did she ask why I needed a manager or if there was anything else she could do to assist me. The key to lasting sales relationships is courtesy, concern and a willingness to help customers in any event. It appears this dealership was ill prepared for the holiday volume and once they find out customers do not want to pay a down payment of trade in vehicles to turn better profits for them they become dismissive with care and concern for the customer. It is a good thing that these poor attitudes were displayed before final business was conducted with this location. Others please take heed!!!
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15 December 2017
I highly recommend Edward's Chevrolet - 280 to anyone in the market for a new or used vehicle. This dealership felt like home. Everyone had a smile on their face and you feel like you're apart of the Edward's Chevrolet family as soon as you hit the door. Alex, Patrick and the entire team offered great customer service. If you're like me and hate buying vehicles because of chaos and pushy sales people, then you should try Edwards Chevrolet - 280. You will be in awe! Very upscaled atmosphere. It has the environment of a store like Saks. Highly recommend.
*Note: I can't remember the Finance Manager's name for the life of me. Please acknowledge his awesome customer service. He has twins, a girl and a boy (college age) and attends the Church of the Highlands. When you walk in, you walk straight ahead and make a right. His office is on the left Awesome closer!response / report this review -
18 November 2017
The effort put into my salesman, Alex's, help with me was above and beyond any of the other car businesses that I dealt with in my search for a vehicle post accident. He recognized my needs immediately as did the team he pulled in to work beyond what he helped me decide on. Edward's Chevrolet-280 kept me comfortable and informed through the entire process.I appreciate all of their help with my purchase! Thank you!
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09 November 2017
Our sales rep. Danny Mayo was excellent. He took the time to make sure we were totally satisfied with our Equinox and answer our questions relating to financing, warranty and service schedules. All of the staff at Edwards Chevrolet are very friendly and make you feel at home. Great Job!!!
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15 October 2017
Easy to get in contact with if you need a car but if you refinanced and need a refund for your Gap insurance then forget about it. Really upset customer. It seems as If my business didn't matter when I refinanced. BBB will be hearing about this. .UPDATE Spoke with a really nice lady who is handling this for me and will update to 5 stars once I receive the outcome.
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13 October 2017
I'm so glad we bought our Tahoe here. They were great to work with and stayed past closing to seal the deal! It was definitely with the drive!
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21 September 2017
Bought a Tahoe from Todd Workman at Edwards-280. He was awesome - incredibly knowledgeable and helpful throughout the process. I live across town and honestly never even considered taking the Tahoe to Edwards for service just because of the drive but the service mentality was so great when I was there buying the car, I now plan to drive across town to have the Tahoe serviced there.
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18 September 2017
Brought in my suburban knowing the problem already (very back seat would not fold down) but wanting to know how much it would be to fix it. Made an appointment without being informed of the $125 cost just to evaluate, handed over my keys without being told about cost, then sat for an hour before realizing my car had not even moved from the spot I dropped it off in. Asked Ty how long it would be before the car was evaluated as I had been sitting in the lobby with my 4 year old twins this entire time and was told "as soon as I have a free technician." Considering I had made an appointment I pushed him for a better estimate and was told hopefully within the next 15 minutes or so. Car sat awhile longer before it was moved and total evaluation time was maybe 20 minutes. Once Ty came to find me letting me know they had finished the evaluation he explained it would be $500 to replace 2 tiny cables in the seat and do I want to schedule the repair as they had to order the parts. I declined the repair as I was shocked it would cost that much for what I needed fixed. I said no thanks and asked for my keys. This is when I was informed of what I owed for their time. I questioned the cost, explained this was never discussed, and I had brought in the car knowing what was wrong. I was not given paperwork upfront stating the cost and I refused to sign the papers he kept pushing in front of me. He didn't even know the reason I needed to sign them even after I asked why I should sign one that states I agree with the cost and want to go forward with the repairs. I wanted to refuse to pay the $125 but my car had not been brought around and I was being given the impression it wouldn't be until I paid. After paying the amount I still had to wait several minutes for my car and not until I pushed Ty for what was taking so long did he personally go and retrieve my car so that I could leave. I asked to speak with a manager and was told he wasn't in the office that day. After leaving him a voicemail and calling back again the next day, it was a few days before I received a call back. He stated he would refund the $125 but wanted a chance to still earn our business. He lowered the cost for labor by a little but it was still going to be close to $400 to fix two small cables in the seat. He has been good about keeping in contact however it has been almost a month since the date of service and I have yet to see the refund. The whole experience has been a waste of time and money and it still hasn't come to a close yet. My dad has worked for GM for 35 years and I hate to see a dealership associated with this company have such terrible customer service or concern for a customer's first impression
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07 September 2017
For the most part we were satisfied. However, there were a few things that left me with a bad taste for this dealership. First of all, they were having a little drawing that started the Saturday before Labor Day, but was already set up that Friday. My husband and I started filling out cards and were told we'd have to come back and buy another car the next day to enter. Now we had just spent over $30,000 there and were treated like thieves! My goodness, he could have said, 'Take a flag' or 'Take A Starbucks card' just to show they appreciated our business a little. It almost made me want to tell him to keep the car and we'd take our business elsewhere. I just thought that was tacky and extremely unprofessional! However, the thing that got us the most occurred when we went to buy our tag and discovered we had not paid all the taxes due on the car and had to pay over $500 for the car tag. When my husband called the dealership, he was told they don't know the amount that cities in the area charge so they just charge a State and county tax. I guess we were just stupid to think they would inform us that the $600+ we paid in taxes was about half. Again, had we known that, we would have gone either to their dealership in the county we live in or to someone else entirely. Our salesman was knowledgeable and nice but once we went in to sign papers I think he was done with us. We feel very under appreciated and will not buy our next car at that location.
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01 June 2017
I called less than a week ago about a purchasing a Chevrolet Spark and was given an amazing price over the phone and told to come see them. A salesman immediately greeted me when I arrived and brought me back into his office so I could close on the deal I spoke about on the phone. I had a blank check and was not financing. I expected everything to go smoothly until his manager slid in to inform me that the vehicle I wanted had been recalled. From there it was pressure tactics to try and get me to buy another car that I did not need or want. Every sleazy sales tactic was used to try and pressure me into a car. First, I was told that a car was available that was not just to get my foot in the door. Secondly, I was kept waiting for an answer just to try and sell me into something I did not need. Finally, there was the arms folded hulking salesman to try and intimidate and pressure me. When I informed them I would not purchase from them I was only met with snobbery. They only cared about my money and when their scam sales tactics did not work they could not see me leave fast enough. There was no handshake, apology, thanks for coming by, walking me out, etc, it was just silence as he folded his arms and glared at me. I wasted several hours of my day because the dealership found it better to lie to me than be honest about their inventory. I ended up buying the exact car I needed at Adamson West in Bessemer. Do yourself a favor and do not believe any ads or information that Edwards Chevrolet on 280 tells you. It is all a ploy to get you in the door to try and take every penny.
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25 May 2017
Danny Mayo made our buying experience easy and fast. He explaining everything wonderfully. He made us feel like he actually cared about getting my family into the van of our dreams for the price we needed and not just about a sale like other dealerships we dealt with. Also, best price we found by at least $5000. I would recommend Danny and Edwards Chevrolet to anyone looking for a quality vehicle at a very affordable price. Our experience was great and simple from the internet sales department that made our appointment through to Danny in the sales department all the way to Rachel in the finance department.
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07 May 2017
Our experience was more than excellent. Melissa was very helpful and understanding when it came to our needs and concerns. The entire team did a wonderful job working out a very great deal, even down to the last minute. We are more than happy with our new Cruze!
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29 April 2017
My husband and I bought our car about a month ago and were told everything checked out. On the way home, the car was shaking around 75mph. We knew this just meant the tires needed to be balanced. We live in Tennessee and knew we would be back in Birmingham in a couple of weeks. I took the car to the service department after talking with our salesman. When I picked it up, the service guy said it would be $65. I tried to explain the situation but knew it was out of his control. So I paid the $65 figuring they could just refund or send us a check. I went to the sales department and found Todd, our salesman. He talked to Dave and I waited around for about 10 minutes. Todd checked on me again and took me to Dave. I stood in front of Dave for about 5 minutes before he acknowledged I was in front of him. He told me there was no way to refund my money. He said he wished he could but there is no way to do that. I said thank you and left, but I'm not buying that. There has to be some way to refund someone money. You can't have a point of sale system and not be able to refund money. We also have been waiting for the last month on a spare key we were promised at the time of buying and were told it would be mailed to us. We haven't received it yet. A couple of days after our car was serviced, Dave called and left a voice mail saying he saw we brought our car in and that these are the kind of Tahoes the dealership is interested in purchasing or offering a trade in value on. He didn't even realize he just helped sell the car to us one month ago. The car buying experience last month was good. It wasn't a bad experience by any means and we enjoyed working with Todd. But the experiences we have had over the last month have not been good. My mom is buying a new Suburban soon, and I had previously mentioned that she should drive to Edwards to do so. But I will no longer be recommending that to her.
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01 April 2017
I have been taking all our Chevy's to Sheryl at Edwards 280 for 8 years. She is honest, always up front with the price. Very informative. I feel she plus the mechanics they hire are very honest. We do all the required maintenance on our Chevy trucks per Sheryl suggesting and we have gotten 200K plus out of our trucks.
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