I'm from Chicago (& have an annual gig near Dunhill) -- a complete STEAL (pricewise) compared to Chicago prices!
I got all our bridal parties tuxs from here and not a single one of them was correct upon pick up. DO NOT PURCHASE FROM HERE. Absolutely terrible service, they were very rude when I brought up the issue, they told me to continue to have them then return to the store to get it fixed, but we were having a destination wedding, which they knew. The staff had the audacity to say "if it's fixed then it's fine". It was terrible.
The employees were very helpful and attentive to our needs.
Thank you for showing me that truly nice genuine people still exist. I show up the night before a big interview and you completely take care of me. I am forever grateful and I will be telling people I know where they should go in the future. Thank you
My girlfriend bought me shoes and pants for a dance but neither were right for me. The kind folks at Dunhill let me exchange and fit me perfectly for different pants and shirt. I finally know my jacket size for future shopping.
We used Dunhill for our wedding this past Fall. When we initially went in to pick out the suits the staff was very helpful and made sure that we got exactly what we wanted. Anytime there were changes they were responsive and made sure that everything was taken care of. Pick-up of the suits went well and there were no complaints. Before the wedding party had picked up their suits we gave them a Free Tux Rental coupon that we won at a Bridal Show and decided that we wanted it split up between the groomsmen and the ushers.
When all of the groomsmen went to return their suits (after all paid in full upon pick up) they were told that the discount they were given was too much and that Dunhill had made a mistake and they actually owed roughly $20 more per each suit. Most of the Groomsmen showed their receipts saying that they were paid in full and would not make the extra payment. One groomsmen had his receipt but ended up paying the extra. When the groom contacted the store asking for a refund to the groomsmen that paid the extra because he already paid in full and that it was their mistake not his, the lady on the phone said that would be no problem and hung up. An hour later she called back saying that they would not be refunding him after all and that the others that refused to pay for their mistake "just got lucky".
While everything leading up to wedding day went smoothly I am very disappointed at how their mistake was handled. Especially when we tried to work with them to understand how the mistake had occurred in the first place. Also stating that the other that did not pay "just got lucky" and her general attitude on that return call was very unprofessional in my opinion. There are other Tux shops in the area and after that bad customer experience I plan on trying to use the others over this place.
very happy and our wedding was awesome, we looked a million bucks without having to spend it. I am so grateful we found dunhills! Will come here for all our formal needs!!!
Been going here every time I've needed a tux for 15 years. Best place around. Awesome staff! Thank you for making it affordable to send our son to prom this year.