I really enjoyed coming here, they have excelent service, the guy that attended me is Kevin Williams, he did such a great job, they did a dyno on my car and when i got the results he explained everything to me from top to bottom, and i got to drink coffee, and read magazines while i was waiting for my cars dyno results, he also told me that i could watch tv while i was waiting for my car, really recomend this place 👌👌 i give it a 5 stars and thumbs up 👍
Our family is from San Diego, CA. We purchased a X1 in 2016 over the phone for our daughter who is attending college at Purdue university. We wanted a safe vechicle for our daughter because she isn't familiar with driving in the snow or heavy rain. Inga was are sales person, I can't express how amazing inga was with the whole process of purchasing the X1, and how she took care of our daughter. She went above and beyond her job description. My daughter doesn't have any family and didn't know anyone in Indianapolis. Our daughter flew out from San Diego to start college, Inga picked her up from the airport in her new X1. Went over everything with her. Inga has texted her and checked in with our daughter to make sure she's ok. She has also texted us to make sure our daughter didn't need something. It's so comforting to know my daughter has someone in Indiana to help her if she needs it. I absolutely love this dealership, even the service people are great. I can't say enough great things about this dealership.
To whom it may concern. I just want to telling the kind of mean employee you have here at the BMW service department who's name is Elizabeth kolter she is very mean person I ever see in this place I do not if she is a racist against Hispanic or something but treating me so bad so I can keep telling you more about but in a simple word you me and whoever else doesn't matter where we come from we all pay for ours staff with the same money the value of the money we all use is the same as well so!!! Elmer Rivera.
I had a service scheduled for my 5 series BMW. The staff here is very friendly and welcoming. I had interacted with Elizabeth - she took care of all the problems and concerns I had. Overall a superb experience - would suggest this outlet to my friends and family.
Best service experience I have ever had. I called the store, after talking to two other BMW dealerships, that told me they couldn't get my car in for up to 3 weeks, and Tosha was a breath of fresh air. I am sure I was frustrated by then, but she was awesome to deal with. She scheduled me for three days later and offered a rental vehicle while mine was getting serviced.
When I arrived I met with Tosha and Kevin. What an amazing experience. The gentleman that met me in the service drive, sorry I don't remember his name, was professional and welcoming. Directed me in to Tosha and she was ready to assist me. Then Kevin came up and introduced himself and took me back to his desk. To my surpriseinstead of just getting right to the point about my vehiclehe wanted to take a little time to get to know me.
They gave me a rental vehicleand not just some Nissan Versait was a nice vehicle. Took them over a day to correct my issue with my X6, but that was fine with me. I would rather it take some time and be done right the first time. Luckily everything was under warranty and my bill was exactly $0.00.
Thank you Tosha and KevinI will have to steal some of your ways of doing business and introduce them to some of my business partners! Great joband even though I live more than an hour away I will be coming to you for service from now on!