The room was very clean and spacious. There were a couple issues with things in the room not working. But the front desk staff was very responsive. Check in was smooth. We ordered room service once for breakfast, we were a little surprised to be charged a delivery fee, plus a room service fee, and still have a line for a tip on top of it.
The best thing I can say about this hotel is that the employees are great. Everyone went out of their way to make sure I was happy. The building and the rooms however really need to be renovated. On 1st glance it looks like a chic hotel but if you look closely, it's really, really worn out. I probably would not stay here again.
Great location. Not too far from Pasadena and about 1/2 hour drive to LA, with no traffic. With traffic, about an hour or more. The staff was very helpful. The pool area is very beautiful. Plenty of free parking and lots of restaurants are within walking distance.
Nice view from three 9th floor. The place is clean and the staff are friendly. Lots of free parking and quite a few places nearby for a quick bite. The warm cookies at check in are always lovely treat.
I had some things that were broken when I got to the room, that's the only reason I'm not giving 5 stars. The way they handled the issue was very good though, they offered to get someone up to repair the issues right away. I declined just because it didn't work with the schedule I had for the week, but when I recommended they have someone handle it after check out the guy scheduled the maintenance right in front of me.
Any time I asked for something or needed anything they were attentive and helpful. I go to this area once a year for business and it's very likely that I will book again.
Facilities were also really good. Clean gym, the pool was nice, and the hot tub was amazing.
I was only at the hotel bar for drinks. Boyfriend said the drinks were not costly. Visited the ladies room once, it was clean and comfortable. There was a loud and rowdy bunch present while we were there but that's not a reflection of the place.
This place rips off Canadians!
I am a Home Health aid sent out from the agency to assist a 94yr old man and his wife from Victoria BC, to attend thier sons funeral services. They stayed in room 1011, (supposedly best) and the room service was never on time but what struck me as a pisser wasn't the fact they didn't speak English, it was the thieving of money to be exact, a coin purse that came up missing, they went through everything in the bags and left the place filthy everyday. We asked that the manager file a report and look into it, that they lost wealthy customers that used every cafe and restaurant, tipped well and were generous with thier staying there at that hotel out of convenience to all the family members residing on the same floor rooms 1007, 1009 and 1013. Double Tree is not worth the money in my opinion, please research better hotels so your family is not ripped off by the help when you need to attend your son's funeral.
My stay wasn't particularly long or exceptional, but for the short while I was there, the staff was very friendly and helpful, the rooms were very clean and comfortable. The only reason I'm not giving it a full 5 stars is the renovations from whatever it used to be kinda show in the corners and trim and I never like when hotel bathrooms don't have a vent. Overall, it's a perfectly good hotel and a great location for so many attractions in Southern Cali. I will definitely stay here on occasion.
Very convenient location close to the main freeways and access to the San Gabriel area. Quiet area and great late night front desk service. Surprised to get warm cookies at check in. A good amount of parking in the parking lot.
Not a bad place to stay as long as you get a remodeled room. Some of the beds are on the floor, other's have box springs. Showers are nice. Not a tub so easy to walk in but the curtains leak water all over the floor.
Stayed here six times, always got breakfast buffet comped. This last time they refused to comp a breakfast. From the looks of the staff I'd say new owners. Next time I'll just stay at the Embassy suites where breakfast is always included. A cookie isn't everything.
Clean room. Clean facility all around. Affordable price. Easy check in and check out. Would stay again.
The modern king room cleaned well, but the styling was a bit oppressive. The closet didn't hold two outfits, somewhat less than other hotels.
That said, manager and employees provided superb service. A massive refrigerator in the room kept our perishables cool and the hotel accommodated us well, all-around.
Only attended an event here. The customer service was really good. I, also, heard that they have really delicious cookies here and you can ask the front counter for some. The front counter receptionists gave the cookies for free. I guess in the end I'm reviewing the cookies and the customer service.
Hotel situated in a great location, plenty of free parking . Walking distance to many dining options , located just at the exit of the freeway . Hotel itself has a modern fresh look to it ,Including the outdoor and indoor decor . The room we did get needs some touch up from the base boards , to the mirrors that needs to be changed . The decor looks updated , just some little things that may need some repair or change .
The staff was super friendly and also gave us the amazing double tree cookie .
Was able to checkout later without a fee which was super nice of them .
One issue I did have was that I did ask if the pool was heated and they said yes about 80 degrees . Which I thought that's great for a night swim , the pool was not heated and jacuzzi had way to much chlorine.
Our eyes were burning from the smell of the chlorine , so we did not end up enjoying any jacuzzi or pool time . We were not the only guest who also thought the pool was not warm enough, they also had to leave since the jacuzzi was to harsh for them as well . Was a bit disappointed since I purposely had my niece come join us , so she can have a good stay and relax . And since it was her first hotel stay , she was excited to use the pool .
Hopefully next time we would have a better experience with the pool .
We were upgraded to a nicer room. The room was spacious, clean and had a gorgeous mountain view. Check in was quick and painless. Received warm cookies upon arrival. Some of the room features did not work - some of the light switches and the room phone. We were only there for a night so nothing took away from the stay. Lots of restaurants within walking distance. Serve American buffet for a reasonable price. Parking included. Would come back again.