About
Location :
Added by Jopie, at 01 December 2016
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
Gallery
Add missing information
14 Reviews
-
13 December 2017
Great service. Comfortable rooms. Their bartenders are friendly and knowledgeable. Staff is a delight. Great buffet on Fridays and brunch on Sundays. Close to the airport and the mall.
response / report this review -
29 November 2017
I can only speak to this hotel as it's event hosting. We had an official dining out at this location and we were extremely disappointed. The first shock came when we entered the hotel and were hit with a terrible fish smell. I can only imagine it came from another buffet. The second issue came with the designated alcohol service stations near our social area, none of them served hard alcohol so we ended up crammed in the small hotel bar. The largest issue though was the food. I know roast beef can be a pink but ours was bright red, and served cold. It did not taste good either. The servers did not serve an entire table at a time but served random people thought the event.
response / report this review -
03 November 2017
10-28-17
The Front Desk staff check in/check out experience was amazing! My hotel room "202" was very outdated. The carpet had dirty/dingy visible spots. There was a musty smell throughout the room, the bath tub was worn with visible spots of decay. And the shower curtain was dingy. There was "NO" luggage stand in our room, even after I required the luggage stand from housekeeping(twice).
I also requested a refrigerator that arrived promptly but was extremely loud for about 1 hour, but settled down to a humming noise throughout the duration of our stay :(
I purchased Lysol, shower shoes and a temporary shower curtain to help my room to be more comfortable. I am very displeased with this DoubeTree's Room.
The positive: The lobby is beautiful and the front desk staff are knowledgeable and polite. And the workout facility was very well maintained.
Conclusion: I would "NEVER" stay at this DoubleTree again.response / report this review -
21 October 2017
I went to the DoubleTree by Hilton for a four day training series for my work. The staff were friendly, the location was fairly up-to-date and it was clean. We had breakfast and lunch provided for us all four days as part of the training, and the food was good. It was a great place for our event and I would recommend it for anyone looking to host a training session. My group had about 60 people in it, but the room we were in could have accomodated a much larger crowd. We needed the extra space for activities related to the training.
response / report this review -
21 September 2017
Hotel needs to be updated. Way out of date. My room looked like it was decorated in the early 80's and had stains on the furniture and carpet probably from that area as well. Bathroom is small with popcorn ceilings with mold and falling apart from either too many water leaks or lack of care. I will say the beds were spot less and as always super comfy. They got that right. I won't be staying at this place ever again.
response / report this review -
14 September 2017
Just like in any place there are highs & lows. I love that this hotel is dog friendly. The staff is very nice & helpful. It's clean & and pretty. Plus easy parking. Now let's talk about the lows. The buffet at the hotel is WAY over priced. It's almost 20 bucks per person and the buffet is like a cheap Chinese restaurant & can be cold food, & just plain Jane. The Starbucks at this hotel takes forever . I waited almost 20 minutes for my drinks. I would stay here again just bring your own food, & find a Starbucks outside of the hotel.
response / report this review -
15 August 2017
Very impressed so far. I am not used to this level of hotel stay while traveling. I feel like a princess. The amenities, bars, 2 restaurants, room service is excellent. The staff is fenominal! Super friendly. If i have to return to this area for business, I'll stay here again.
response / report this review -
09 August 2017
I have mixed feelings about this hotel. The staff at the front desk were great. There was a small line when I was checking in and Mr Jim greeted me and gave me a complimentary bottle of water.
The lobby was beautiful and had a water fall. The gym was a good size and the pools looked good although I didn't have time to swim. The only downside was that i killed a spider in my bath tub and a roach on the wall of my room. Also, the bathroom smelled weird. Aside from that the room looked very nice.response / report this review -
26 July 2017
Once checked in we went changed and went directly to the pool area. When returning to the rooms we all showered which is when my 2 year old decided to get up on the bed and pull the covers back when I looked around All I seen was blood so I immediately thought it was her only to realize it was the blanket so we removed it and noticed it was also on the sheet and I am not talking about the brown color that looks like it's been washed but the fresh dried blood which could only mean the sheets nor top cover was removed from the room from the previous guest. I was sick to my stomach that it was my 2 two year old whom was near it. I called front desk and no longer wanted to stay but obviously management had left for the day so he couldn't make the call so I ask for new everything. I did reach out to the General Manager Mr. Regan if I'm not mistaking and explained I had pictures and all that I even had the guy from from desk come see for clarity. All was offered was an apology nothing more. I can see if I was missing toilet paper, a pillow maybe a sheet but we are talking blood bright dried blood. That would make no one want to stay. A refund would have been better. I had two rooms here and was just shocked with the response. Safe to say I will never return and I advise everyone check everything when staying at any hotel especially this one. You will not be taking care of but just apologized to and that's all. As a higher manager he should have been more sympathetic and offered something out of consideration Front desk guy was more considerate and concerned
response / report this review -
14 April 2017
The main lobby was clean and welcoming. The ladies restrooms could use minor maintenance. The conference room tables could use updating. Other than those things the experience was nice.
response / report this review -
13 April 2017
A beautiful upscale hotel! We attended a class, and ate lunch there. Everything was so marvelously done, that I welcome the opportunity to spend the night there! The desserts on the lunch buffet were delicious, and there were several entrees and salads and sides to choose from.
response / report this review -
13 March 2017
Overall hotel is very nice! Service could've been a little better. I was married in Augusta this weekend and imagine trying to get everything up and down the stairs with no cart or help from a bellman. Also, on the wedding day it took a very long time to get things that were requested from the front desk including towels. Although there were a few hiccups, once Rhonda was informed of our issues. she was very accommodating and made up for all of the mishaps! I would definitely stay there again. There were two wedding parties in the hotel, so maybe that contributed to some of the chaos!
response / report this review -
21 February 2017
The hotel is clean and comfortable. The service has been great so far. The hotel is obviously dated, but the decor has been updated with more modern styles. I'm pleased that the A/C actually works! Many hotels have A/C units that barely cool the room, but this one actually does the job! The only thing the rooms are missing are a fridge and microwave. Staying in a hotel for a week is expensive when I'm already purchasing every meal. It would be nice to have a way to store leftovers or reheat food so I don't end up being so wasteful.
response / report this review -
08 December 2016
We went for the all you can eat seafood buffet. It was excellent. Great variety of food. All well seasoned, and tasted great! The service was excellent also. Very attentive wait staff. And our mixed drinks were perfect!
response / report this review
