The most awesome dealership. While you wait you can eat a meal or snack in their chefs cafe. Get your hair or nails done. Shop in their store. Play golf on their roof top. Have coffee. Watch tv. Or read a magazine.
Love taking the car in for servicing. 😄
I had never taken our car for an oil change before. My husband who passed away recently always took care of those tasks. I had no idea what to expect and was somewhat worried. From the moment I drove to the door of the service department it was as if you all took me by my hand and effortlessly guided me through the whole ordeal. I was shown to a lovely area with a snack bar where I could watch TV, gawk at the new car models, or just people-watch. Often an employee would come by to see how I (and the other 'waiters') were and to ask if she could get us anything. Then when my car was ready the young explained everything to me and answered any of my questions. Overall a surprisingly delightful task.
Worst experience of my life! These folks have no idea what they are doing. Can't process a tag correctly. Won't take any responsibility for their errors and mistakes. Every mistake they have made cost me money and time of from work. Not to mention they scratched by brand new car down to the metal while attaching the license plate (which was issued incorrectly not once, but twice). Looks like another trip to the DMV for us. Will let everyone who will listen know not to shop with them.
Our salesman, Tim Williams was great!!! He was honest, personable, listened to my specifications and was able to help us. I feel that we received great service and Mr. DeLuca came and introduced himself to us making our experience even better.
I really appreciated Mr. Leroy Robinson as my service coordinator; however, he is no longer here and it does make my trip here less satisfying. BTW if you come in at lunch, they will be out of coffee or hot water. Some of the changes do not seem as beneficial or satisfying as past customer service performance. I have come here for ten years and have been considering a new toyotanow I'm not so sure.
Very helpful. The technician Ron Adams Fixed my vehicle right the first time and was extremely professional. Laura Adams was very helpful with getting the right parts the first time. Service manager Johnny Dyous was took care of me in my opinion is an amazing asset to Deluca Toyota
Very pleased with the service department and staff. The service department employees were very efficient in checking out my vehicle and advising me of any issues. The customer service was outstanding.
Steve Domino was awesome! He did a great job helping me find a vehicle that work work for my situation and the financing options were awesome! I will definitely be coming back for my next purchase.
Vera. S. [ Operations manager] has a Great team, She is very helpful & Her door is always open. For 10 years the service Department has been a FIVE STAR work of art ! They take care of my 3 DeLuca Toyotas.
Johnnie - Nathan , Paco & Ken are the best service department people to deal with.
The new building has it All. Stop in and you will feel like it's home.
God Bless Us All.
Our sales person, Steve Domino, was very helpful in showing us the vehicle we wanted to look at. He was respectful of our decision to leave and think about the purchase, before a final decision. We left our number with him and he contacted us as soon as he heard that someone else was interested in the vehicle to let us know. All aspects of the sale were well explained by Steve and the finance person. Would recommend others to go to Deluca Toyota.
I am a long time customer. I'm treated with respect, loyalty and kindness by those who touch my life and of course my Sequoia. Marcia is the greatest! Staff professionalism is outstanding. This is still true!!!!
Second car we have purchased from here both times Steve was our salesman he did a great job explaining all the features took his time showing us the cars. I found it really considering he even asked what color we would like. Everyone was great . Steve in financing did a great job as well. They really go to the top at explaining things to us. Great customer service .
Absolutely the longest wait you will ever experience in your whole life at any dealership. I took my car in for a simple oil change and arrived at 9:40 a.m. and never thought that I would miss an important 11:30 lunch appointment with a client because it was noon before they were able to get me out of that place. Unreal and please don't go to them if you have any plans for the rest of the day.
6-2-17 Marci was absolutely wonderful to us. She kept us informed about all the things that needed to be done to our car. She had a rent-a-car all ready for me to drive home so I wouldn't have to wait a long time and my husband wouldn't be home alone.
The work they did was excellent. They fixed everything on my list.
I love my 2004 Toyota Rav4 and look forward to many more years of having Deluca Toyota take care of it for me.
Marcy again has provided superior service. She is the primary reason we have had all our vehicles serviced at DeLuca. She gives "that personal" touch anytime we either bring our vehicle in for servicing or just stop by to say "HI". Marcy has on more than one occasion shown that being loyal to DeLuca is both appreciated and acknowledged. Her service always goes over and above expectations; showing she is a definite asset to DeLuca. The trusting bond we have formed with her over the years makes us feel like she is one of our family. We are looking forward for the completion of the new facilities.