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Added by Jopie, at 09 February 2017
Opening Hours
- Monday Open 24 hours
- Tuesday Open 24 hours
- Wednesday Open 24 hours
- Thursday Open 24 hours
- Friday Open 24 hours
- Saturday Open 24 hours
- Sunday Open 24 hours
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14 Reviews
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25 December 2017
Our stay was very pleasant. The service was outstanding and the staff were polite and courteous. The room was neat, clean and pleasant smelling. The hotel was close to shops in the area and within walking distance of Ports O' Call.
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29 November 2017
Clean rooms, pleasant staff, quite a large spread for the breakfast buffet. A bit pricey. In a blue collar-low income part of town but it's a port town so what can you expect. Pool was being closed but they offered a free ride to the Double Tree to use their pool. Didn't take them up on their offer but a nice accommodation nonetheless.
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28 November 2017
Very nice. Nice evening bell hop/parking. Underground self parking on the back side. Elevators use hotel room "key." My room really heated up in the daytime when I pulled open the curtains. Self contained A.C./Heater unit. Sadly, the pool was closed, but it looked pretty
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26 November 2017
It seems like this place was nice at one point.. and then no one bothered to update it after that. As soon as we walked in, the fire alarm went off and not one employee even batted an eye. We asked later and they said it was a false alarm, but it didn't seem like they ever checked. The beds were decent enough, but there was a small bug in the room, so it didn't feel as clean as most hotel rooms do. Then the next morning at breakfast there were tons of gnats on all the buffet food that wasn't covered. Though, to be fair, the spread was varied and the food did taste good. Just make sure to grab the fresh stuff as soon as it comes out. Also, the elevator was clunky, the vending machines only took cash, and the hotel restaurant staff was inattentive. If you only need one night and get a good deal, not the worst hotel but I'm sure you could find much better.
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26 October 2017
Outdated sweat box. They have no virtually no air conditioning. The hallways were 90 degrees. Their response was to open the windows to the 100 degree outside. The room c1970 air conditioners haven’t been updated since they installed and simply don’t work. Had to change rooms twice to find one that came close to working. They are “green” which means they turn off the air conditioners in the rooms so when you get in them it’s too late for the crappy ac units to cool them down. Manager was indifferent. Obviously this is a common complaint if you look at all the reviews. If you actually need sleep when you go to a hotel then go somewhere else. If you want to pay $150 to sweat in bed, then this is the unmaintained sauna box for you.
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20 October 2017
I'm really not a very picky person, but what a dive. Ice machines are on only half the floors and half of them don't work. Worn out everything. I think I counted at least six "out of order" signs on various items. On one elevator no buttons work at all. Plan on having to swipe your key card 10 times before your door will unlock. No staff in sight. Although I did get help from "Gregory" when he saw me frustrated about ice. Looks like management stopped caring about 10 years ago.
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23 September 2017
It looks nice from the outside and in the lobby but it stops there. The parking garage is scary. The elevators are creaky, some buttons don't work and the floors are cracked. The rooms themselves are comfortable but there are minor details that could easily be fixed that would greatly improve the overall look at feel of the place.
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15 September 2017
Stay (arrived) Fri/09-08-2017 through Sun/09-10-2017 (checked out Mon/09-11-2017).
Simple maintenance and or repairs have quite obviously been neglected for a long time. Example: Ninth floor smelled dirty, musty, funky, unclean - as soon as I stepped off the elevator the smell hit me.
Room entry door was loose in the frame and required heavy-handed pulling/pushing to close the door completely in order to lock it securely.
There was no spring loaded toilet paper roll cylinder. Housekeeping kept placing the roll of toilet paper on the top of the toilet tank. The first time I used the toilet it took me a few minutes to find the toilet paper. The brackets that the cylinder fits into was in tact. All that had to be done was to place a cylinder in that bracket.
The hot water control handle in the bathroom sink did not turn the water off. I had to back up from what should have been the off position to find a position where the hot water would drip only but would not run in a solid and continuous stream.
Pillows had more air than actual filling material in them. It took four (4) pillows to provide enough head and neck support to sleep comfortably.
The refrigerator door had shelf railings missing which resulted in items falling off shelves and onto the room floor whenever I opened the fridge door.
I was very disappointed since no Crowne Hotel I've ever been a guest at presented me with such poor conditions.response / report this review -
18 August 2017
Stayed for two nights, and it was alright for the price, but it could have been much better. It feels like it was a four-star hotel, but maybe ten years ago. My room smelled faintly of cigarettes. The pillows were a little worn. The toilet handle wouldn't return to a neutral position on its own. The WiFi was terrible; mobile data was better. The tub was a little dirty. And the towels looked like they could have been cleaner. Room service was offered, but the room book didn't include the full menu. Passable and better than a motel, but not somewhere I'd stay again.
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05 June 2017
Was doing a delivery for a guest. Staff was helpful. Elevators took a while. Pool looked amazing. Lobby was very nice.
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24 May 2017
Wonderful hotel! We stayed one night and left our car while on a cruise. The front desk personnel are exceptional! We had come off a three hour traffic jam on the Grape vine due to an accident. They offered us a free drink and upgraded our room for an incredibly restful night's sleep. They took us to the ship and picked us up promptly when we returned. Our car was safe and protected. Can't say enough about the wnderful lady who assisted us at the front desk.
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05 May 2017
Went for Our Memorial of Jesus Death. It was beautiful. Jehovah sent his only begotten son intothis world so we might gain everlasting life through him. I Love Jehovah and Jesus so much. The Memorial was beautiful. Beautiful place to hold it.
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18 March 2017
Great location with incredible views of the port. Staff is friendly and the rooms are a good size. They have a swimming pool and a gym as well along plenty of parking spaces for guests. The one issue during my stay was that the elevators weren't working properly. But other than that, I had a pleasant experience staying here.
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16 February 2017
For a Crowne Plaza - this one sucked
Does not look like pictures - DON'T BE FOOLED!
1. Elevators were old and sounded like they were going to break although they had passed inspection
2. Key card would not always work in the elevators, had to get 2 new key cards through 4 nights
3. Gift shop is privately operated so the hours were HORRIBLE
4. No hotel complimentary coffee, had to wait until 9am for coffee when the restaurant opened up - seriously unacceptable. People need their coffee, even Holiday Inn Express has complimentary coffee.
5. Air Conditioner did not work first night, drain was plugged - guy fixed it then it worked fine the rest of our stay. My in-laws who were traveling with us, their room was without A/C the entire stay even though it had tried to be fixed
6. Room is out-dated - bathroom counter was updated and the bed headboard was updated that was it
7. Bathroom drain plug was broken off
8. Shower control looked like it was going to fall off (801)
9. Pool deck is desperate need of re-paint or something
10. Fitness room does not even match the pictures online - was less than par
11. Restaurant food was pretty good
12. Staff was friendly and helpful
13. Mattress was OK - for a Crowne Plaza though - pretty piss poorresponse / report this review
